Exclusive for US Military
in Japan
-
Why Having a Japanese Phone
Plan
Makes SenseIf you’re stationed in Japan, having a Japanese phone number isn’t optional — it’s essential.
You’ll need a local number for:
- Taxi bookings, restaurant reservations, and medical appointments
- Car purchases, rentals, and housing contracts
- Purchasing concert and event tickets
- Shopping on Japanese e-commerce sites
- School enrollment and community activities
Get connected with a Japanese mobile plan and make your life in Japan simple and stress-free.
Using Your U.S. Carrier on Roaming? Here’s What You Might Face
- Roaming in Japan may incur additional charges.
- Expensive charges for incoming and outgoing calls
- Slower data speeds after limits are reached
- Restricted data allowances
- Less reliable network coverage
Switching to a local Japanese mobile plan helps you avoid these issues and stay fully connected.
Why Choose a SoftBank
Store On Base?SoftBank stores are conveniently located inside 11 U.S. military bases across Japan — making it easy to get connected right where you are.
Here’s why service members choose us:
- 11 on-base locations nationwide
- Professional bilingual crew ready to assist you
- SIM-only plans available (physical SIM or eSIM)→
Learn more about eSIM options - The latest devices available
- Flexible plans tailored to your needs
With eSIM, keep your U.S. and Japanese
lines on one device.
- Use one physical SIM and one eSIM together
- Or manage two eSIMs on one device
- Keep both your U.S. and Japanese numbers active at the same time
Stay connected to family and friends back home while fully integrated into life in Japan — all from one phone.
Devices Available at SoftBank
Our Plans
For your
child’s first
smartphone
use Smartphone Debut Plan Plus
（SoftBank Debut Discount） For your
Tablet or
Portable Wi-Fi Data Only 50GB Plan
(For Wi-Fi routers)Before You Visit:What to Bring
To make your sign-up quick and easy, please bring the following:
- Military ID
-
Proof of Identity (one of the following):
U.S. state-issued driver’s license
U.S. state-issued ID card
Passport - Credit or Debit Card (For monthly payment registration)
- If your Military ID has not yet been issued, please bring your command letter.
- Non-U.S. citizens may present an equivalent government-issued ID from their
home country. - An expired driver’s license may be accepted if the expiration is due to an
overseas assignment. - Please bring your physical credit or debit card. Not all cards are accepted.
- For multiple-line contracts, including family members, each family member who
will be a user must present the same type of government-issued ID.
-
SHOP LOCATION
Due to the current circumstances, operational hours of each shop may change.
Please confirm the shop operational status and hours before visiting.
Your inquiries may also be assisted by our call center, by dialing 157 from your mobile phone.
SoftBank Customer SupportMainland Japan
-
Atsugi [NEX]
Location: Building 958
- Hour:
- Mon-Sat 10:00-18:00
Sun Closed - DSN:
- 264-5858
- TEL:
- 0467-63-5858
-
Yokosuka [NEX]
Location: Building 1559
- Hour:
- Mon-Sat 10:00-20:00
Sun 10:00-18:00 - DSN:
- 241-2001
- TEL:
- 0468-96-2001
-
Sasebo [NEX]
Location: Building 230
NEX Main Store- Hour:
- Mon-Sat 10:00-18:00
Sun Closed - DSN:
- 264-5858
- TEL:
- 0467-63-5858
-
Iwakuni [MCCS]
Location: Building 9500
- Hour:
- Mon-Sat 10:00-18:30
Sun 10:00-17:30
US holiday 12:00-17:00 - DSN:
- 253-5851
- TEL:
- 0827-79-5851
-
Yokota [AAFES]
Location: Building 570
1st floor of the YCC- Hour:
- Mon-Sat 10:00-19:00
Sun 10:00-18:00 - DSN:
- -
- TEL:
- 03-6868-2348
-
Zama [AAFES]
Location: Building 406
Exchange Annex Bldg.- Hour:
- Mon-Sat 10:00-18:00
Sun 10:00-17:00 - DSN:
- -
- TEL:
- 03-6868-2382
Okinawa Japan
-
Kinser [AAFES]
Location: Building 1227
PX location- Hour:
- Tue-Sun 10:00-18:00
Mon Closed - DSN:
- 637-3400
- TEL:
- 098-878-5769
-
Foster [AAFES]
Location: Building 1002
Market Place- Hour:
- Mon-Sun 09:00-19:00
- DSN:
- 646-2104
- TEL:
- 098-971-2104
-
Courtney [AAFES]
Location: Building 4131 Commissary / PX location
- Hour:
- Tue-Sun 10:00-18:00
- Mon Closed
- DSN:
- 622-6015
- TEL:
- 098-954-6015
-
Kadena [AAFES]
Location: Concessionaire
Mall Bldg 412 BX 1st floor- Hour:
- Mon-Sun 09:00-20:00
- DSN:
- -
- TEL:
- 03-6868-2241
-
Hansen [AAFES]
Location: Building 2419
Foodcourt / PX location- Hour:
- Mon-Sat 10:00-19:00
- Sun 10:00-18:00
- DSN:
- 623-5951
- TEL:
- 098-969-5951
-
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FAQ
Does SoftBank offer an unlimited plan?
Yes we do. You can use unlimited data for 4G and 5G at no additional charge.
I don't need that much data and I'm looking for a more budget friendly plan. Can you suggest alternative options?
Certainly! Y!mobile, our subsidiary phone service brand, offers reasonable service plans for individuals, families, and children.
Please check the site below.
Y!mobile for US Military in Japan
Both SoftBank and Y!mobile phones and services are available at on base SoftBank shops.
I am staying for a short period of time. Do you have a prepaid (pay as you go) service?
Yes, absolutely. We have prepaid services available. Our English speaking staff on base will recommend you the best option depending on your stay and financial situation.
Can I purchase a handset from SoftBank, unlock it, and use my stateside SIM card?
Yes, absolutely. You can purchase the latest handsets at our shop (pay upfront only), and unlock it right away.
Does SoftBank offer home internet service?
Yes, we do. If you live off base you can sign up for our home internet service. If you live on base and wish to get Wi-fi only, we also offer a Pocket Wi-Fi at a reasonable monthly fee.
What do I need to get started?
Please visit your nearest on base SoftBank shop with your:
1) Military ID, or SOFA ID
2) States ID, Stateside Driver’s License, or U.S. Passport
3) Stateside handset (if unlocked) if you wish to get SIM only
4) Credit card or debit card for your monthly payment methodHow can I terminate my service? Can I request the date in advance?
Please visit your nearest Softbank shop on the day you wish to terminate your service.
No, there is no advance service termination reservation at this time.
