Network Outages

Network Outage and Recovery Status (Japanese only)

Maintenance Information

Scheduled Construction (Japanese only)

Mobile Service Support

SoftBank Group Service Inquiries

SoftBank mobile phone service

Customer Support

Yahoo! BB (ADSL, hikari, BB Phone, etc.)

Customer Support

(Japanese only)

SoftBank Broadband Services

Customer Support

(Japanese only)

Domestic and International Calls, Cloud Services, etc.

Support Information

For support and inquiries related to other Group Companies, please refer to the Group Companies page of this website for direct contact information.

Group Companies (Segmental Order)

Inquiries from Investors, Analysts and the Press

We will carefully control any information that you enter on this site according to our privacy policy. In no event will we disclose the information to a third party other than under the conditions as stipulated in this privacy policy.

  • *Kindly understand that due to the volume of inquiries received, it may not always be possible to reply to each inquiry as quickly as we would like. Moreover, depending on the nature of the inquiry we may not always be able to provide an answer.
  • *Inquiries received on weekends or national holidays will be handled from the next business day or thereafter.