Network Outages

Network Outage and Recovery Status (Japanese only)

Maintenance Information

Scheduled Construction (Japanese only)

Mobile Service Support

SoftBank Group Service Inquiries

SoftBank mobile phone service

Customer Support

Yahoo! BB (ADSL, hikari, BB Phone, etc.)

Customer Support

(Japanese only)

SoftBank Broadband Services

Customer Support

(Japanese only)

Domestic and International Calls, Cloud Services, etc.

Support Information

For support and inquiries related to other Group Companies, please refer to the Group Companies page of this website for direct contact information.

Group Companies (Segmental Order)

Inquiries from Investors, Analysts and the Press

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[Notes]
  • *Kindly understand that due to the volume of inquiries received, it may not always be possible to reply to each inquiry as quickly as we would like. Moreover, depending on the nature of the inquiry we may not always be able to provide an answer.
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