Product Responsibility

In accordance to the requirement of the GRI (G4) Guideline, web links which reach to details for each SoftBank Group companies are provided on this website.

  • Reporting Scope:

    SoftBank Group Corp. (SBG), Sprint Corporation (Sprint) and group companies participating in the SoftBank Group CSR Working Group

  • CSR Promotion Structure
(* : Japanese)
No. Indicator Details/Reference
Social
Product Responsibility
Customer Health and Safety
G4-PR1 Percentage of significant product and service categories for which health and safety impacts are assessed for improvement.
G4-PR2 Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes.
Product and Service Labeling
G4-PR3 Type of product and service information required by the organization's procedures for product and service information and labeling, and percentage of significant product and service categories subject to such information requirements.
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes.
G4-PR5 Results of surveys measuring customer satisfaction.
Marketing Communications
G4-PR6 Sale of banned or disputed products -
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications including advertising, promotion and sponsorship by type of outcome.
Customer Privacy
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data.
Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. -