CSR Performance

[Notes]
  • *
    Unless a company name is provided, the activities have been or will be conducted by SoftBank Group Corp. and other Group companies.
  • *
    On April 1, 2015, SoftBank BB, SoftBank Telecom, and Ymobile merged into SoftBank Mobile. On July 1, 2015, SoftBank Mobile changed its company name to SoftBank Corp. and SoftBank Corp. changed its company name to SoftBank Group Corp.
  • *

    Rating
    A+: Achieved an effect that exceeded the target
    A : Achieved the intended effect of the initiative
    B : Initiative was carried out, but the targeted effect was not achieved
    C : Initiative achieved no effect or was not carried out

General Management

Items FY2015 Results Rating Plan for FY2016
CSR principles

Disclosed the“SoftBank Group CSR Principles”as the CSR policy for the Group

A

Further entrenched the“SoftBank Group CSR Principles”as the CSR policy for the Group

Process and structure of the decision-making system
  • Appointed a SoftBank Corp. director as the SoftBank Group Chief CSR Officer and directors of key companies within the Group as CSR officers
  • Shared and exchanged information in the semiannual SoftBank Group CSR Working Group
A
  • Continue CSR Officer system
  • Share and exchange information in the semiannual SoftBank Group CSR Working Group
Identifying key areas of CSR

Released achievements and targets for the following key areas of CSR (ISO 26000 ratified)

  1. Building a healthy Internet society
  2. Cultivating a next generation that has dreams and aspirations
  3. Protecting the planet's future through environmental protection
  4. Supporting the reconstruction of areas affected by the Great East Japan Earthquake
A

Release achievements and targets for the following key areas of CSR (ISO 26000 ratified)

  1. Building a healthy Internet society
  2. Cultivating a next generation that has dreams and aspirations
  3. Protecting the planet's future through environmental protection
  4. Supporting the reconstruction of areas affected by the Great East Japan Earthquake
Corporate governance

Conducted verification and assessment of the internal control system by internal and external audit divisions

A

Conduct verification and assessment of the internal control system by internal and external audit divisions

Relations with Employees

Items FY2015 Results Rating Plan for FY2016
Employment
  • Conducted fair evaluations of personnel according to role, results, and ability
  • Hired and promoted talented personnel based on ability, regardless of gender, age, educational background, nationality, etc.
  • Implemented annual ES survey and promoted subsequent improvements
  • Implemented a robust childcare program
  • Promoted hiring of personnel with special needs
  • Took measures for the Tokyo metropolitan area working conditions improvement project
A
  • Conduct fair evaluations of personnel according to role, results, and ability
  • Hire and promote talented personnel based on ability, regardless of gender, age, educational background, nationality, etc.
  • Implement annual ES survey and promote subsequent improvements
  • Implement a robust childcare program
  • Promote hiring of personnel with special needs
  • Take measures for the Tokyo metropolitan area working conditions improvement project

SB Atwork

  • Introduce no-term contracts for employees on fixed-term contracts (introduce regular employee contracts with specified roles)
Working conditions and social security

Yahoo Japan

  • Implemented a sabbatical system
  • Held Family Day
  • Established BASE6 staff cafeteria linked to business performance

IDC Frontier

  • Continued 1/3 paid leave system
  • Continued morning-oriented work system
  • Continued full-charge recruitment system
A

Yahoo Japan

  • Implement sabbatical system
  • Hold Family Day
  • Operate BASE6 staff cafeteria linked to business performance

IDC Frontier

  • Continue 1/3 paid leave system
  • Continue morning-oriented work system
  • Continue full-charge recruitment system
Compliance
  • Maintained the compliance hotline (internal reporting system)
  • Conducted compliance training (including e-learning)
  • Implemented Group-wide self-checking for compliance
  • Held compliance-month to promote the awareness of compliance in the autumn period
A
  • Operate the compliance hotline (internal reporting system)
  • Conduct compliance training
  • Conduct training for officers and managing executives of Group companies
  • Hold Compliance Month for officers and employees of Group companies
  • Conduct compliance survey (awareness survey)
  • Implement self-checking for compliance
Safety and health
  • Created a sound work environment and continued management of safety and health
  • Maintained a wellness center to provide support for emotional and physical well-being
  • Developed a new stress check system available on mobile devices and implemented it for Group employees
  • Maintained a safety and health hotline
  • Maintained a communication flow for times of emergency
  • Continued measures for mental illness prevention and care for mental health
  • Set up a massage room
  • Established a peer supporter system to provide counseling in the workplace

SB Atwork

  • Raised awareness of the need to quit smoking (lung-age check in the staff cafeteria)
  • Held an emergency first-aid course

IDC Frontier

  • Implemented the Early Bird Program
  • Implemented the Walking Program
A
  • Maintain a sound work environment and continue management of safety and health
  • Maintain a wellness center to provide support for emotional and physical well-being
  • Use the stress check system available on mobile devices and implement it for Group employees
  • Maintain a safety and health hotline
  • Maintain a communication flow for times of emergency
  • Continue measures for mental illness prevention and care for mental health
  • Maintain a massage room
  • Maintain a peer supporter system to provide counseling in the workplace

SB Atwork

  • Hold first aid/AED training seminars

IDC Frontier

  • Continue the Early Bird Program
  • Continue the Walking Program
HR development and education
  • Held CEO's own program for training a successor (SoftBank Academia)
  • Offered a rich variety of training programs that employees can choose from (SoftBank University)
  • Maintained systems for widely soliciting ideas from employees (SoftBank Innoventure, Business Ideas that Contribute to Society Contest)
  • Promoted action to enhance English skills across the Group
  • Conducted an incentive program according to TOEIC scores (Up until December FY2015)
  • Conducted a program to support employees acquiring qualifications
  • Conducted a wisdom- and knowledge-sharing program between employees (Knowledge Market)
  • Maintained a system for providing training where employees serve as internally certified instructors
A
  • Hold CEO's own program for training a successor (SoftBank Academia)
  • Offer a rich variety of training programs that employees can choose from (SoftBank University)
  • Maintain systems for widely soliciting ideas from employees (SoftBank Innoventure, Business Ideas that Contribute to Society Contest)
  • Promote action to enhance English skills across the Group
  • Conduct a program to support employees acquiring qualifications
  • Conduct a wisdom- and knowledge-sharing program between employees (Knowledge Market)
  • Maintain a system for providing training where employees serve as internally certified instructors

Environment

Items FY2015 Results Rating Plan for FY2016
Environmental management

Maintained ISO 14001 standard certification (Headquarters, Sapporo)

A

Maintain ISO 14001 standard certification (Headquarters, Sapporo)

Amount of resources used

Set environmental goals at offices

  • Achieved lower power consumption compared to 2010: –36% (Headquarters)

ITMedia

  • Operated Smart Japan (problem-solving site for companies engaged in power-saving, power-storage, power-generation initiatives)

SoftBank Technology

  • Introduced a facility management system to enable visualization and centralized management of electricity usage, and implemented measures to reduce energy consumption
A

Set environmental goals at offices

  • Achieve lower power consumption compared to 2010: –25% (Headquarters)

ITMedia

  • Operate Smart Japan (problem-solving site for companies engaged in power-saving, power-storage, power-generation initiatives)

SoftBank Technology

  • Implement a facility management system to enable visualization and centralized management of electricity usage, and implement measures to reduce energy consumption
Environmental protection

Continued to conduct environmental conservation activities

SB Energy

ValueCommerce

  • Carried out support activities as a sponsor of Akagi Nature Park

IDC Frontier

  • Introduced“breathing”data centers
A

Continue to conduct environmental conservation activities

SB Energy

ValueCommerce

  • Carry out support activities as a sponsor of Akagi Nature Park

IDC Frontier

  • Continue to promote“breathing”data centers
Recycling of resources
  • Collected used mobile phones for recycling
  • Separated trash
  • Used dedicated recycling boxes for used documents
A
  • Collect used mobile phones for recycling
  • Separate trash
  • Use dedicated recycling boxes for used documents
Educating and awareness- raising A

ITMedia

  • Offered power-saving information on Smart Japan website

SB Energy

A

ITMedia

  • Offer power-saving information on Smart Japan website

SB Energy

Relations with Business Partners

Items FY2015 Results Rating Plan for FY2016
Fair competition

IDC Frontier

  • Held Technical Partner Awards
A

IDC Frontier

  • Hold Technical Partner Awards

Relations with Customers

Items FY2015 Results Rating Plan for FY2016
Protection of consumers' safety

Yahoo Japan

  • Provided phishing alert and security measures
  • Implemented antifraud measures at YAHUOKU!
  • Participated and offered advice in public meetings pertaining to the Internet and advocacy activity
A

Yahoo Japan

  • Provide phishing alert and security measures
  • Implement antifraud measures on YAHUOKU!
  • Participate and offer advice in public meetings pertaining to the Internet and advocacy activity
Consumer support and complaint settlement

SoftBank Corp.

  • Continued to implement various measures to increase customer satisfaction
    • Conducted questionnaire surveys for call center users and customers visiting stores and utilized the results
    • Maintained professional staff certification program
    • Enhanced My SoftBank
  • Promoted IT support for people with special needs
    • Conducted a study on IT support for life and learning for children with special needs
  • Strengthened and promoted support for people with special needs
  • Provided ICT support for senior customers
    • Provided simple smartphone lectures
  • Provided SoftBank Sign Language Class
  • Provided Unwanted Call Checker

Yahoo Japan

  • Provided disaster information
  • Commenced chat-based support
  • Strengthened service safety and security
  • Enhanced help page content
  • Conducted patrolling for all web-based services
A
  • Continue to implement various measures to increase customer satisfaction
    • Conduct questionnaire surveys for call center users and customers visiting stores and utilize the results
    • Maintain professional staff certification program
    • Improve My SoftBank
  • Promote IT support for people with special needs
    • Conduct a study on IT support for life and learning for children with special needs
  • Strengthen and promote support for the people with special needs
  • Provide ICT support for senior customers
    • Provide simple smartphone lectures
  • Provide SoftBank Sign Language Class
  • Provide Unwanted Call Checker

Yahoo Japan

  • Provide disaster information
  • Enhance chat-based support
  • Strengthen service safety and security
  • Enhance help page content
  • Conduct patrolling for all web-based services
Consumer data protection and privacy
[Note]
  • *
    Continuous maintenance of acquired ISO 27001 certification

SB Atwork

  • Acquired and maintained information security standard certification (ISO 90001, PrivacyMark)
  • Acquired additional standard certification (ISO 27001, ISO 20000)

Realize Mobile Communications, SB Human Capital

  • Managed PrivacyMark (JISQ 15001:2006)

ValueCommerce

  • Managed information security standard certification (PrivacyMark, TRUSTe)

Yahoo Japan

  • Maintained ISMS certification
  • Maintained ISO 15408 certification
  • Maintained PDICSS certification

SoftBank Technology

  • Acquired Office Security Mark certification
  • Acquired ISO/IEC 20000 certification
  • Acquired and maintained standard certifications (ISMS certification, PrivacyMark)
A
[Note]
  • *
    Continuous maintenance of acquired ISO 27001 certification

SB Atwork

  • Maintain information security standard certification (ISO 90001, ISO 27001, ISO 20000, PrivacyMark)

Realize Mobile Communications, SB Human Capital

  • Manage PrivacyMark (JISQ 15001:2006)

ValueCommerce

  • Manage information security standard certification (PrivacyMark, TRUSTe)

Yahoo Japan

  • Maintain ISMS certification
  • Maintain ISO 15408 certification
  • Maintain PDICSS certification

SoftBank Technology

  • Maintain standard certifications (ISMS certification, PrivacyMark, Office Security Mark certification, ISO/IEC 20000)
Educating and awareness- raising
  • Provided all employees with information security education and e-learning
    • Periodically released security newsletters
A
  • Provide all employees with information security education and e-learning
    • Periodically release security newsletters
Risk management
  • Conducted disaster readiness drills
  • Conducted disaster readiness e-learning
  • Expanded and promoted the Group-wide risk management system
  • Verified disaster readiness measures and reinforced operations
A
  • Conduct disaster readiness drills
  • Conduct disaster readiness e-learning
  • Expand and promote the Group-wide risk management system
  • Verify disaster readiness measures and reinforce operations
Access to essential services

Yahoo Japan

  • Re-established systems for use during disasters
  • Revised Emergency Disaster Response Guidelines
  • Revised service priorities during disasters
  • Conducted disaster preparedness drills
  • Introduced incident command system (ICS)
A

Yahoo Japan

  • Re-establish systems for use during disasters
  • Revise Emergency Disaster Response Guidelines
  • Revise service priorities during disasters
  • Conduct disaster preparedness drills
  • Introduce incident command system (ICS)

Involvement in the community

Items FY2015 Results Rating Plan for FY2016
Involvement in community activities
  • Promoted use of the donation platform available for many NPOs (KazashiteBokin)

Yahoo Japan

  • Accepted students for company tours as part of their social studies
  • Held study group activities in collaboration with parents and guardians and schools
  • Held special lessons for elementary, junior high school, and high school students

SoftBank Payment Service

  • Donated philanthropy seats to the Fukuoka and Saga Prefectural Councils of Social Welfare

SB Creative

  • Donated books to The Japan Science Society

SB Human Capital

  • Provided support for second careers for professional athletes

Cyber University

  • Continued corporate scholarship program
  • Held free Cyber University IT and business seminars in Fukuoka

Fukuoka SoftBank HAWKS

  • Visited Fukuoka Children's Hospital
  • Invited elementary school students to watch baseball games and offered special programs for parents and guardians (facilitated parent-child communication through baseball)
  • Participated in Fukuoka City Tokimeki Project (supporting sales of artwork by people with special needs)

IDC Frontier

  • Started an academic program to support ICT for education in Fukuoka City
  • Concluded a sponsorship agreement with the student-led NPO AIESEC
A
  • Promote use of the donation platform available for many NPOs (KazashiteBokin)

Yahoo Japan

  • Accept students for company tours as part of their social studies
  • Hold study group activities in collaboration with parents and guardians and schools
  • Hold special lessons for elementary, junior high school, and high school students

SoftBank Payment Service

  • Donate philanthropy seats to the Fukuoka and Saga Prefectural Councils of Social Welfare

SB Creative

  • Donate books to The Japan Science Society

SB Human Capital

  • Provide support for second careers for professional athletes
  • Conduct regional revitalization projects in Yazu, Yazu District, Tottori Prefecture (Hayabusa Lab)
  • Conduct work-from-home creative marketing service“Mom's Lab”operated by freelance moms

Cyber University

  • Continue corporate scholarship program

Fukuoka SoftBank HAWKS

  • Visit Fukuoka Children's Hospital
  • Invite elementary school students to watch baseball games and offer special programs for parents and guardians (facilitated parent-child communication through baseball)
  • Participate in Fukuoka City Tokimeki Project (supporting sales of artwork by people with special needs)

IDC Frontier

  • Continue academic program to support ICT for education in Fukuoka City
  • Continue sponsorship agreement with the student-led NPO AIESEC
Involvement in the community

Ymobile (currently SoftBank Corp.)

  • Sponsored Special Olympics Nippon

SB Energy

  • Held explanation meetings with local residents regarding construction of power plant

Yahoo Japan

  • Participated in local-government organized events and meetings
  • Opened up the Yahoo Ishinomaki Fukko Base to local communities
  • Participated in government-office and local-government organized events and meetings
  • Sponsored Special Olympics Nippon

IDC Frontier

  • Held IoT Bootcamp in a depopulated village in Gifu Prefecture
A

SoftBank Corp.

  • Sponsor Special Olympics Nippon

SB Energy

  • Hold explanation meetings with local residents regarding construction of power plant

Yahoo Japan

  • Participate in local-government organized events and meetings
  • Open up the Yahoo Ishinomaki Fukko Base to local communities
  • Participate government-office and local-government organized events and meetings
  • Sponsor Special Olympics Nippon

Support for Reconstruction Efforts in Disaster-Affected Areas

Items FY2015 Results Rating Plan for FY2016
Great East Japan Earthquake
  • Increased subscribers for Charity White, a circle of support that takes monthly donations from mobile charges
  • Continued to support the economic revitalization of the affected areas
    • Continued to provide Gift Tickets for Reconstruction

SoftBank Group

Yahoo Japan

  • Held the TOUR de TOHOKU cycling event to support reconstruction after the Great East Japan Earthquake and preserve the memory of the disaster for the future
  • Operated FUKKO DEPARTMENT selling specialties from the Tohoku region online
  • Provided on-going Internet-based support for the affected areas

SB Creative/Odds Park

  • Made a donation to the Great East Japan Earthquake Recovery Initiatives Foundation

Vector

  • Continued fund raising through the Alpaca Leaf Project (Finished in July 2015)

ValueCommerce

  • Supported the activities of Web Bellmark by providing it with an affiliate program

SB Atwork

  • Extended the scope for providing a framework and system for employees to donate directly from their salaries

SB Human Capital

  • Provided a job information website

Fukuoka SoftBank HAWKS

  • Carried a banner on the official Fukuoka SoftBank HAWKS website linking to the special website“Ganbaro! Nippon”for supporting reconstruction of areas affected by the Great East Japan Earthquake
  • Set up donation boxes in every baseball stadium
  • Displayed the“Ganbaro! Nippon”slogan for supporting reconstruction on team helmets
A
  • Increase subscribers in Charity White, a circle of support that takes monthly donations from mobile charges

SoftBank Group

Yahoo Japan

  • Hold the TOUR de TOHOKU cycling event to support reconstruction after the Great East Japan Earthquake and preserve the memory of the disaster for the future
  • Provide the online Recovery Yell Market to sell specialty products from the Tohoku region
  • Provide on-going Internet-based support for the affected areas

SB Creative/Odds Park/SB Atwork

  • Make a donation to the Great East Japan Earthquake Recovery Initiatives Foundation

Vector

  • Continue making donations to the Great East Japan Earthquake Recovery Initiatives Foundation through the Game-no-Kizuna Project (from August 2015 onward)

ValueCommerce

  • Support the activities of Web Bellmark by providing it with an affiliate program

Fukuoka SoftBank HAWKS

  • Carry a banner on the official Fukuoka SoftBank HAWKS website linking to the special website“Ganbaro! Nippon”for supporting reconstruction of areas affected by the Great East Japan Earthquake
  • Maintain donation boxes in every baseball stadium
  • Display the“Ganbaro! Nippon”slogan for supporting reconstruction on team helmets