“Compliance” at SoftBank Corp. is not merely about obeying laws and regulations, but also about meeting society's higher ethical and moral demands. All our officers and employees at SoftBank Corp. are obliged to comply with the Code of Conduct which sets out rules and responsibilities for all members.

SoftBank Code of Conduct

  1. (Compliance Commitment)

    We have a high sense of ethics, follow all applicable laws and internal rules, and act in accordance with social common sense while also reporting and consulting with superiors or using the Compliance Hotline to resolve issues in the event that a violation or an act which is a potential violation is discovered.

  2. (Respect for Human Rights and Prohibition of Discrimination and Harassment)

    We respect human rights and do not tolerate discrimination or harassment on the basis of race, ethnicity, religion, nationality, birthplace, gender, gender identity and sexual orientation, age, disability, or illness.

  3. (Customer Satisfaction)

    We will provide products and services that meet the needs of our customers as well as accurate information on those products and services. We will also respond appropriately to customers' opinions and comments.

  4. (Commitment to Fair Business Practices)

    We conduct business activities through fair competition in the marketplace regardless of anticompetitive actions and maintain relationships with business partners that are fair and enable mutual development.

  5. (Proper use and management of company assets)

    We use and manage company assets in accordance with the proper rules, and we do not use them to obtain individual or unlawful benefits. Moreover, we do not engage in transactions involving conflicts of interest without the company's permission or insider trading.

  6. (Promotion of a Mutually Pleasant and Comfortable Working Environment)

    We recognize and respect each other's diversity to promote innovation throughout the company while also respecting diverse styles of work and striving to improve occupational safety and health to maintain and promote a working environment that is easy for anyone to work in.

  7. (Social Contribution and Environmental Conservation)

    We value resources and strive to preserve the global environment while also contributing to society in a sustainable manner through the resolution of social issues and dialog with local communities.

  8. (Respect for Intellectual Property Rights)

    We recognize the importance of intellectual property rights, and will respect the intellectual property rights of others, and promote the appropriate protection and utilization of our own intellectual property rights.

  9. (Protection of Information)

    We respect the privacy of our customers, business partners, and employees and protect and manage personal information, confidential information, and other information assets in the proper manner while also doing our best to protect such information from information security threats.

  10. (Appropriate Relationship with Politics and Government)

    We maintain appropriate relationships with political and governmental officials and do not contribute to corruption or corrupt actions such as giving or receiving inappropriate gifts or entertainment.

  11. (Insulation from antisocial forces and criminal acts)

    We have no involvement whatsoever with antisocial forces or criminal acts such as money laundering.

Compliance Structure

The Board of Directors of SoftBank Corp. maintains a corporate compliance structure led by the Chief Compliance Officer (CCO) who establishes and strengthens the internal compliance structure through various means and initiatives. The CCO is assisted by the Compliance Department whose members further liaise with Compliance Promoters and Representatives in each business unit to ensure that our day-to-day operations are compliant with all relevant laws and regulations as well as our corporate compliance policies.

In the Compliance Department, compliance violations including bribery and corruption as well as acts which may be a potential violation are regularly reported to the CCO, and the CCO supervises the management conditions and policies concerning corrupt actions. In addition, regular reports concerning those conditions are also provided to the Board of Directors and the Audit & Supervisory Board.

Moreover, employees are made aware of the “SoftBank Code of Conduct” and encouraged to comply with the law and corporate ethics in daily operations. This covers everyone who works in the SoftBank Corp. Group including SoftBank Corp., its subsidiaries, and affiliated companies.

Compliance Hotline

In order to discover, ameliorate, or prevent compliance risks, including bribery and corruption in business activities, at an early stage, we have established the “Compliance Hotline” that all executives, employees, and suppliers of SoftBank Corp. and its subsidiaries can use to consult or report compliance violations or potentially violating acts when they become known. Consultations and reports shall be handled at the appropriate time and in the appropriate manner after performing a sufficient investigation, and persons consulting with and reporting to the hotline are guaranteed not to be subject to any form of retaliation regardless of the details.

To make the “Compliance Hotline” easy to use, information may be received in person by telephone, email, or postal mail, and anonymous consultations and reporting are also supported. Points of contact have been established both inside and outside the company, which are respectively handled by the Compliance Department and by an outside law firm. Furthermore, matters concerning executives can be consulted with and reported to Audit & Supervisory Board Members, who are independent from the management, through an external point of contact.

SoftBank Corp.'s hotline was verified to be in conformance with the “Guidelines for Private Enterprises Regarding the Development and Operation of Internal Reporting Systems Based on the Whistleblower Protection Act” and was registered under the Internal Reporting Systems certification (self-declaration of compliance) of the Consumer Affairs Agency on February 28, 2020.

Compliance structure

Efforts to
Promote Compliance


We conduct level-based training for executives, managers, and new mid-career employees, theme-based training, and training for subsidiary executives and compliance managers.

In addition, we also conduct training covering fraudulent subcontracting, harassment, bribery, etc. according to risks by department.

Compliance Awareness Month

Compliance Awareness Month is held annually for the purpose of enhancing the compliance awareness of all senior executives and employees. We offer online courses on selected compliance topics and a compulsory diagnostic compliance test.

prevention initiatives

SoftBank Corp. defines appropriate relationships with political and governmental officials in the “SoftBank Code of Conduct” and prohibits any actions which may lead to corruption. We strive to engage in fair transactions based on compliance with the Corrupt Practices Act of each country. All executives and employees of the SoftBank Corp. Group are completely prohibited from engaging in bribery based on the “Business Principles for Countering Bribery (issued by Transparency International).” We will continue to strengthen initiatives to prevent corruption.

In the “Rules Concerning the Maintenance of Proper Relationships with Civil Servants,” SoftBank clearly prohibits application and screening procedures regarding the provision of entertainment, gifts, and other forms of gain to civil servants, application and screening procedures regarding the appointment of agents, internal procedures involving political contributions and donations, the creation and storage of such records, and facilitation payments to maintain and operate a framework so that employees do not participate in acts of corruption. Moreover, application procedures are checked on a regular basis from the perspective of preventing corruption. Thus far, no cases of corrupt actions have been discovered.

All of our business partners and suppliers are requested to refrain from engaging in any form of bribery and comply with the “Supplier Ethics and Rules of Conduct.”

Responsible political participation

We wish to handle our involvement in politics and policymaking with integrity to help formulate and promote policies which benefit not only our major stakeholders but also society as a whole, and the SoftBank Code of Conduct approved by the Board of Directors regulates the proper relationships with political and governmental officials

Moreover, it emphasizes a neutral standpoint with respect to political parties and politicians and complies with the Public Office Election Act, Political Funds Control Act, and other acts relating to politics. Contributions to individual politicians, which are prohibited by law, and financial donations to specific political groups and parties which exceed the range permitted by law, etc. are strictly prohibited.

Political contributions require the approval of the Board of Directors, and in the event that such contributions are made within the legal limits, the appropriate information is disclosed on this website. No political contributions were made during fiscal 2019.

For more details, please see the ESG Data Book.