“Compliance” at SoftBank Corp. is not merely about obeying laws and regulations, but also about meeting society's higher ethical and moral demands. All our officers and employees at SoftBank Corp. are obliged to comply with the Code of Conduct which sets out rules and responsibilities for all members.

SoftBank Code of Conduct

  1. (Compliance Commitment)

    We will maintain high ethical standards, observe all applicable laws, regulations and internal rules, and act in accordance with social norms.

  2. (Respect for Human Rights and Prohibition of Discrimination and Harassment)

    We respect human rights and will not tolerate discrimination or harassment based on race, ethnicity, religion, nationality, origin, gender, gender identity, sexual orientation, age, disability or disease, etc.

  3. (Customer Satisfaction)

    We will provide products and services that meet the needs of our customers as well as accurate information on those products and services. We will also respond appropriately to customers' opinions and comments.

  4. (Commitment to Fair Business Practices)

    We will conduct our business activities through fair competition in the market and maintain fair and mutually viable relationships with our business partners.

  5. (Management of Company Assets)

    We will use and manage company assets in accordance with appropriate rules and not use them for personal gain or unlawful profit.

  6. (Promotion of a Mutually Pleasant and Comfortable Working Environment)

    We will promote innovation throughout the company by recognizing and respecting each other's diversity, while respecting various working styles and striving to maintain and promote a pleasant and comfortable working environment for everyone.

  7. (Social Contribution and Environmental Conservation)

    We value resources and strive to preserve the global environment. We are also committed to contributing to society in a sustainable manner through the resolution of social issues.

  8. (Respect for Intellectual Property Rights)

    We recognize the importance of intellectual property rights, and will respect the intellectual property rights of others, and promote the appropriate protection and utilization of our own intellectual property rights.

  9. (Protection of Information)

    We value all information and data related to our customers, business partners and employees, and are committed to handling these information assets in an appropriate manner and protecting them from security threats.

  10. (Appropriate Relationship with Politics and Government)

    We will maintain appropriate relationships with political and governmental officials and not provide or receive inappropriate gifts or entertainment.

  11. (No association with organized crime groups)

    We will not have any interaction whatsoever with organized crime groups.

Group compliance structure

The SoftBank appoints a Chief Compliance Officer (CCO) who has responsibility for compliance at each company. Concentrating the authorities makes it possible to address compliance issues quickly and with flexibility. The CCOs plan and execute the necessary initiatives for the establishment and strengthening of the compliance structure to engage in corporate activities that adhere to high social ethics, in cooperation with compliance chiefs who undertake monitoring and education of each department in day-to-day operations.
The CCOs regularly share information at the Group Compliance Liaison Meeting (CCO Meeting), and also cooperate as appropriate to promote the establishment of a system that raises compliance awareness in all officers and employees and enables the identification and resolution of compliance-related issues

Hotline (Internal reporting system)

A Hotline has been established to facilitate the early discovery, prevention and handling of compliance risk in business activities. All officers and employees of Group companies have access to this Hotline to report and consult if they become aware of any violation of compliance or any possibility of violation. Persons using the Hotline are protected, and actions with regard to any reported compliance issues are taken as appropriate upon investigation of each issue.

Access is available to several hotlines. In addition to hotlines at each Group company, a Group Hotline has been established as a channel for reports and issues arising from all Group officers and employees. The Group Hotline has two contact points, with one staffed by internal compliance department personnel, and the other staffed by external lawyers. Consultation may be made directly through face-to-face meetings, or by telephone, email or post, and reports can be made anonymously. For officers and employees in overseas subsidiaries, we also accept inquiries in English and Korean.

Efforts to promote compliance


SoftBank Group companies conduct compliance training at the officer, manager, new recruit and mid-career hire levels, and by department on varying themes. As an initiative to foster Group-wide compliance awareness, we hold training sessions for the Group company officers and Compliance awareness month for officers and employees annually.

Training sessions for group company officers

Providing an opportunity for officers to reaffirm their compliance responsibilities, the Group company officer training sessions are led by external lawyers in a group discussion format that uses case studies.

Compliance awareness month

Compliance awareness month is held annually for all Group company officers and employees to raise compliance awareness. Throughout the month, in addition to e-learning lectures based on relevant case studies, recipients can test their knowledge and understanding of compliance matters through a “Compliance Test” on the intranet. Every year many Group company officers and employees participate in the program.