To the SoftBank Group, “Compliance” is not merely about obeying laws and regulations, but also about acting in accordance with society's higher ethical and moral standards.
At the heart of compliance in the SoftBank Group are the decisions each of us makes in conducting our business activities. In addition to ensuring that our actions comply with laws and regulations, it is essential for fair business development that we also pose the moral question of whether something is the right thing to do. By setting high moral standards and imbuing a strong sense of responsibility in the daily work of each officer and employee, we believe that the SoftBank Group can meet the expectations of all stakeholders — including customers, shareholders, partners, employees, and local society - and build social trust and value by providing innovative products and services.

Group compliance structure

The SoftBank appoints a Chief Compliance Officer (CCO) who has responsibility for compliance at each company. Concentrating the authorities makes it possible to address compliance issues quickly and with flexibility. The CCOs plan and execute the necessary initiatives for the establishment and strengthening of the compliance structure to engage in corporate activities that adhere to high social ethics, in cooperation with compliance chiefs who undertake monitoring and education of each department in day-to-day operations.
The CCOs regularly share information at the Group Compliance Liaison Meeting (CCO Meeting), and also cooperate as appropriate to promote the establishment of a system that raises compliance awareness in all officers and employees and enables the identification and resolution of compliance-related issues

Hotline (Internal reporting system)

A Hotline has been established to facilitate the early discovery, prevention and handling of compliance risk in business activities. All officers and employees of Group companies have access to this Hotline to report and consult if they become aware of any violation of compliance or any possibility of violation. Persons using the Hotline are protected, and actions with regard to any reported compliance issues are taken as appropriate upon investigation of each issue.

Access is available to several hotlines. In addition to hotlines at each Group company, a Group Hotline has been established as a channel for reports and issues arising from all Group officers and employees. The Group Hotline has two contact points, with one staffed by internal compliance department personnel, and the other staffed by external lawyers. Consultation may be made directly through face-to-face meetings, or by telephone, email or post, and reports can be made anonymously. For officers and employees in overseas subsidiaries, we also accept inquiries in English and Korean.

Efforts to promote compliance


SoftBank Group companies conduct compliance training at the officer, manager, new recruit and mid-career hire levels, and by department on varying themes. As an initiative to foster Group-wide compliance awareness, we hold training sessions for the Group company officers and Compliance awareness month for officers and employees annually.

Training sessions for group company officers

Providing an opportunity for officers to reaffirm their compliance responsibilities, the Group company officer training sessions are led by external lawyers in a group discussion format that uses case studies.

Compliance awareness month

Compliance awareness month is held annually for all Group company officers and employees to raise compliance awareness. Throughout the month, in addition to e-learning lectures based on relevant case studies, recipients can test their knowledge and understanding of compliance matters through a “Compliance Test” on the intranet. Every year many Group company officers and employees participate in the program.