Procedure to Request Disclosure, Correction and Suspension of Use of Retained Personal Data

[Note]
  • *Please note that this document is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.

Contact

Please contact below for any requests for or complaints about “notification of purpose of use”, “disclosure,” “correction, addition, or deletion” (hereafter “Corrections”), “suspension of use, elimination or suspension of provision to a third party” (hereafter “Suspensions of Use”) of retained personal data.

Contact for inquiries regarding retained personal data

E-mail
Phone Number 0120-981-928
(not available from mobile phone, PHS and public pay-phone)
Office hours 09:00 - 17:00 (Monday through Friday)
(excluding Public Holidays / closed on facilities inspection and maintenance days)

Please click below to find the contact information if you have any other questions or inquiries.

Procedures for disclosure of retained personal data

  1. SoftBank corp. (hereafter “SoftBank”) sends its “Application for disclosing personal information” and the Guidebook with the address for sending back the application form to, fee amount and method of payment to an applicant who has requested the disclosure of information at the relevant contact.
  2. The applicant who has received such application form shall pay the fee in the method of payment specified in the Guidebook and return the completely filled application form to the address together with ID verification document designated by SoftBank. If the application is made by proxy, such proxy is required to send also his ID verification document.

  3. SoftBank starts procedures upon receiving the completed application form with ID verification document and confirming payment of the fee at the contact designated by SoftBank.

Procedures for correction of personal information and suspension of use of retained personal data

  1. In response to a request for correction to the relevant contact, if an applicant presents matters sufficient to identify the target contract and SoftBank deems that such correction is necessary to achieve the purpose of use, SoftBank shall make correction on the basis of its judgment.
  2. In response to a request for suspension of use to the relevant contact, if an applicant presents matters sufficient to identify the target contract and SoftBank deems that such request is reasonable, SoftBank suspends such use.

Fee for disclosure of retained personal data and method of payment

The fee for disclosing retained personal data is 1,524 yen (without tax) for each request.
The fee shall be paid as specified by SoftBank.