Handling of Personal Information in Direct / Indirect Installment Sales, etc.

[Note]
  • *
    Please note that this document is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.

1. Purpose of use of personal information

For the purpose of direct / indirect installment sales, etc., SoftBank Corp. and WILLCOM OKINAWA, Inc. (hereafter collectively called “SoftBank”) uses and provides a third party with personal information within the scope necessary to achieve the purposes below. SoftBank will not obtain personal information by false statements or unlawful means.

About handling of personal information in installment sales related business

[Note]
  • *
    Installment sales related business is a business regarding installment sales contract or reimbursement contract (hereinafter “installment sales contract, etc.”) based on the installment purchase of individual products agreement or the indirect installment sales agreement,

1) Purpose of use of personal information

Purpose of useThe target personal information*
1. Customer support such as giving responses to customers' inquiries, information on procedures for Direct / Indirect Installment Sales or other information services [1]-[6], [8], [9]
2. Evaluation of whether a customer is qualified for Direct / Indirect Installment Sales, management of transactions after the relevant contract [1]-[9]
3. Charge calculation [1], [3], [5], [6], [9]
4. Billing [1]-[6], [8], [9]
5. Invoicing for installment sales and credit sales (including those commissioned by other companies) [1], [3]-[6], [8], [9]
6. Prevention of unauthorized use of Direct / Indirect Installment Sales [1]-[6], [8], [9]
7. Marketing research and analysis [1], [3], [5], [6], [8], [9]
8. Preparation of statistical data for management analysis and the use of the results of such analysis [1], [3], [5], [6], [8], [9]
9. Guidance on products, services and campaigns of SoftBank and other companies [1], [3]-[6], [8], [9]
10. Notice to inform about information provision to contribute to improvements in customer service [1], [3], [6], [8], [9]
11. Other operations required to provide Direct / Indirect Installment Sales including responses based on laws and ordinances [1]-[6], [8], [9]
[Note]
  • *
    The personal information numbers are as follows.

The target personal information

  • [1] Personal information obtained from the applicant such as name, address, date of birth, gender, telephone number, occupation, workplace and email address
  • [2] Such information as number which identify individuals on the basis of the identity verification documents
  • [3] Information related to your application such as product name, quantity and date of application
  • [4] Information regarding payment methods such as financial institution accounts and credit card information
  • [5] Information regarding billing and payment such as charge, payment status and payment date
  • [6] Information such as dial number which are assigned by SoftBank at the contract and information about communication equipment such as built-in ID of a terminal
  • [7] Information regarding ability to pay, etc. getting from Subscribed Designated Credit Information Organization / Personal Credit Information Agencies, etc. (which is defined below 3) and from Personal Credit Information Agencies which forms a partnership with Subscribed Designated Credit Information Organization / Personal Credit Information Agencies such as usage history of credit cards and situation of the repayment of debt in the past
  • [8] Content and history of feedback and inquiries
  • [9] Other information obtained for the direct Installment Sales, etc.

In addition, SoftBank will clarify the purpose of use and obtain prior consent from customers whenever using the relevant personal information for any purpose other than those above mentioned.

2) Provision / Inquiry / Registration of personal information to Subscribed Designated Credit Information Organization, Subscribed Personal Credit Information Agencies, etc.

  1. SoftBank makes inquiry by providing Designated Credit Information Organization which SoftBank subscribes with (“Subscribed Designated Credit Information Organization”) or Personal Credit Information Agencies which SoftBank subscribes with (“Subscribed Designated Credit Information Organization / Personal Credit Information Agencies”) with the personal information regarding the customer (including applicant) who makes a direct / indirect installment sales, etc. contract (the “Contract”), however, in case where the product that is provided by Yahoo! BB brand or a part of product that is provided by Y!mobile brand, no inquiry to Personal Credit Information Agencies (Japan Credit Information Reference Center Corp.) is performed. At that time, if the personal information has been registered, SoftBank uses it for the sake of confirming the customer's ability of pay or ability of repayment.

  2. SoftBank provides Subscribed Designated Credit Information Organization / Personal Credit Information Agencies with the personal information regarding the customer (including applicant) who makes the contract and objective deal information, then register for the terms defined in the following list, however, in case where the product that is provided by Yahoo! BB brand or a part of product that is provided by Y!mobile brand, no information to Personal Credit Information Agencies (Japan Credit Information Reference Center Corp.) is provided / registered.
    The information provided / registered are used for the investigation of customer's ability of pay or ability of repayment by the subscribers of the Subscribed Designated Credit Information Organization / Personal Credit Information Agency.

<Registered personal information, etc. and the term>

Registered information Subscribed Designated Credit Information Organization and the Term Subscribed Personal Credit Information Agencies and the Term
Credit Information Center Corp. Japan Credit Information Reference Center Corp.
(1) Relevant individual's information such as his/her name, date of birth, gender, address, phone number, place of employment, work phone number and alphanumeric information in driver's license Term in which any of (2), (3) or (4) is registered Term in which any of (2), (3) or (4) is registered
(2) Fact that the Contract is actually made 6 months after the date when SoftBank refers to a Subscribed Designated Credit Information Organization Within 6 months after the date when SoftBank refers to a Subscribed Personal Credit Information Center
(3) Information regarding the contract such as a date of the Contract, type of contract, amount of contract, amount of loan, product name and its quantity and number of times and period and number of payments. Objective information such as the outstanding balance, account receivable on installment sales, estimated annual amount due, dates of payment, date of full payment and expected date of full payment. During the Contract term and within 5 years after expiration of the Contract (after full payment if not yet paid in full) During the Contract term and within 5 years after expiration of the Contract (However, regarding the information of the fact of assignment of an obligation, within one year from the occurrence date of the fact.)
(4) The information regarding situation of the repayment. (The fact that a credit payment was not made on time.) During the Contract term and 5 years after expiration of the Contract (after full payment if not yet paid in full) During the term of the contract and within 5 years after the expiration of the Contract.

Subscribed Designated Credit Information Organization / Personal Credit Information Agencies and Partner Personal Credit Information Agencies are as stated below. In addition, if SoftBank joins another Personal Credit Information Agencies and provides it with/registers/uses personal information mentioned above, etc., SoftBank separately informs the relevant customer in writing of such effect and obtains his/her consent.

(Subscribed Designated Credit Information Organization)
Credit Information Center Corp.
Location First West Bldg., 15th Floor, 1-23-7, Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-8375
Tel 0120-810-414
[Note]
  • *
    Designated Credit Information Organization based on the Installment Sales Act whose members are mainly companies conducting a credit business such as installment sales.
(Subscribed Personal Credit Information Center)
Japan Credit Information Reference Center Corp. (Japanese)
Location 41-1, Kandahigashimatsushita-cho, Chiyoda-ku, Tokyo 101-0042
Tel 0570-055-955
[Note]
  • *
    Personal Credit Information Center whose members are mainly money lenders, credit card companies, leasing companies, guarantee companies, financial institutions and so forth.
(Partner Personal Credit Information Center)
The Japanese Bankers Association Personal Credit Information Center
Location 1-3-1, Marunouchi, Chiyoda-ku, Tokyo 100-8216
Tel 03-3214-5020
[Note]
  • *
    Personal Credit Information Center whose members are mainly financial institutions and their affiliates.

Visit a website posted by each Personal Credit Information Center for details of membership and names of member companies of each center.

3) Provision to third parties

  1. In relation to purchases of SoftBank products by installments or lump‐sum payment, by transporting documents, sending electronically or magnetic way, SoftBank may provide an assignee with personal information for the purpose of assigning receivables such as installment receivables to a third party under provisions of the installment purchase contract and reimbursement contract.
  2. SoftBank may provide the following company (“Subscribed Designated Credit Information Organization / Personal Credit Information Agencies, etc.” combined with Subscribed Designated Credit Information Organization / Personal Credit Information Agencies) which SoftBank forms a partnership with for the credit control purposes with the personal information regarding the contractor of the Contract (including applicant).
(Partner Company)
SoftBank Payment Service Corp. (Japanese)
Location Shiodome Sumitomo Bldg., 25th Floor, 1-9-2, Higashi-Shimbashi, Minato-ku, Tokyo 105-8025
Tel 03-6889-2130
[Note]
  • *
    Wholly-owned subsidiary of SoftBank Group Corp. providing SoftBank with a total assistant service for credit control / screening, which is partially outsourced by SoftBank.

4) Modification of the purpose of use

When SoftBank modify the purpose of use, SoftBank does not change the purpose of use beyond the scope which is reasonably considered that the purpose of use after the change is duly related to that before the change.

2. Disclosure, correction and suspension of use of retained personal data

1) SoftBank, if requested to inform about the purpose of use, disclose or correct retained personal data by an individual of such information, gives a reply in writing (SoftBank replies as agreed with the relevant individual). SoftBank may charge a fee to the extent deemed reasonable in consideration of actual costs.

2) A customer inquiring for disclosure or correction of his/her own retained personal data obtained by SoftBank, or complaining about the handling of such personal information is asked to communicate with the following contact.

[Note]
  • *
    For the contacts of Subscribed Designated Credit Information Organization / Personal Credit Information Agencies, etc. and Partner Personal Credit Information Center, visit their respective website.
Contact Personal Information Enquiry (Japanese) regarding products or services of SoftBank Corp. *1
Personal Information Enquiry address “” regarding products or services of former SoftBank BB Corp. *2
Personal Information Enquiry address “” regarding products or services of former Ymobile Corporation *4,*3
A receptionist phone number Personal Information Enquiry Phone Number “0088-210-051 (Toll free)” regarding products or services of SoftBank Corp. *1 (from landline phones, mobile phones, PHS and payphones)
Personal Information Enquiry Phone Number “0120-981-928 (Toll free)” regarding products or services of former SoftBank BB Corp. *2 (not available from mobile phones, PHS and payphones)
Personal Information Enquiry Phone Number “044-382-0404 (Chargeable)” regarding products or services of former Ymobile Corporation *4,*3
Service hours Personal Information Enquiry Service Hours “09:00 - 17:00 (Monday through Friday)” regarding products or services of SoftBank Corp. *1
(excluding Public Holidays / closed on facilities inspection and maintenance days)
Personal Information Enquiry Service Hours “09:00 - 17:00 (Monday through Friday)” regarding products or services of former SoftBank BB Corp. *2
(excluding Public Holidays / closed on facilities inspection and maintenance days)
Personal Information Enquiry Service Hours “09:00 - 17:00 (Monday through Friday)” regarding products or services of former Ymobile Corporation *4,*3
(excluding Public Holidays / closed on facilities inspection and maintenance days)

3) Accredited private information protection organization SoftBank belongs to is as stated below.

Contact (only for personal information enquiry regarding products or services of SoftBank Corp. *1 or former Ymobile Corporation *4,*3)
A receptionist phone number 03-5645-3360 (charged)
Service hours 10:00 - 12:00, 13:00 - 16:00 (Monday through Friday)
(excluding public holidays and year-end through New Year holidays)
[Notes]
  • *1
    Products or services of SoftBank Corp. means the products or services provided by SoftBank Corp. regardless of whether before March 31, 2015 or after April 1, 2015, however, except the former SoftBank BB Corp.'s, former SoftBank Telecom Corp.'s or former Ymobile Corporation's *4 products or services provided by SoftBank Corp. from April 1, 2015.
  • *2
    Products or services of former SoftBank BB Corp. means the products or services provided by former SoftBank BB Corp. before March 31, 2015 or former SoftBank BB Corp.'s products or services provided by SoftBank Corp. from April 1, 2015.
  • *3
    Products or services of former Ymobile Corporation means the products or services provided by former Ymobile Corporation before March 31, 2015 or former Ymobile Corporation's *4 products or services provided by SoftBank Corp. from April 1, 2015.
  • *4
    Former Ymobile Corporation contains WILLCOM OKINAWA, Inc.

Supplementary provisions

  • The present Handling of Personal Information in Direct / Indirect Installment Sales shall be enforced from April 1, 2009.
  • Revised on December 1, 2009
  • Revised on June 15, 2010
  • Revised on November 19, 2010
  • Revised on May 16, 2011
  • Revised on December 9, 2011
  • Revised on October 15, 2012
  • Revised on November 30, 2012
  • Revised on April 1, 2013
  • Revised on October 1, 2013
  • Revised on April 1, 2015
  • Revised on July 1, 2015
  • Revised on May 30, 2017