Handling of Personal Information in Second-hand Dealings

[Note]
  • *
    Please note that this document is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.

1. Purpose of use of personal information

SoftBank Corp. and WILLCOM OKINAWA, Inc. (hereafter collectively called “SoftBank”) uses personal information for the purpose of processing the second-hand dealing business as follows.

1) Purpose of use of personal information

  1. For providing customer support by handling inquiries from customers, providing customer support such as guiding procedures or providing information regarding second-hand dealings.
  2. For determining whether or not to provide the second-hand dealing and dealing condition management after the contract.
  3. Assessment of second-hand articles, verification of customers.
  4. Prevention of unauthorized trade.
  5. Marketing research and analysis.
  6. Preparation of statistical data for management analysis and the use of the results of such analysis.
  7. For performing other operations necessary for second-hand dealings including the support based on the laws and regulations, etc.

Furthermore, in any case where personal information shall be used other than the purposes mentioned above, SoftBank will clarify the purpose of use and obtain prior consent from the customer concerned.

2) Personal information used by second-hand dealings

SoftBank will obtain and use following personal information required for above mentioned.

  • Personal information of applicant, etc.

    Name, birth date, gender, address, occupation, relationship, contact, telephone number, email address and required information for providing various services or information for dealing second-hand articles.

2. Provision to third parties

SoftBank may provide third parties with personal data treated by SoftBank with complying with the rules of the Personal Information Protection Law, the Secondhand Articles Dealer Act and other prescripts, etc. As mentioned below, SoftBank may provide third parties with personal data treated by SoftBank.

If there is a suspicion of stolen properties to the articles SoftBank handles, SoftBank may provide police agency with personal data (name, address, birth date, telephone number, etc.) belongs to the customer who wants to make second-hand dealing.

3. Disclosure, correction and suspension of use of retained personal data

1) SoftBank, if requested to inform about the purpose of use, disclose or correct retained personal data by an individual of such information, gives a reply in writing (SoftBank replies as agreed with the relevant individual). SoftBank may charge a fee to the extent deemed reasonable in consideration of actual costs.

2) A customer enquiring for disclosure or correction of his/her own retained personal data obtained by SoftBank or complaining about the handling of such retained personal data is asked to communicate with the following contact.

Contact Personal Information Enquiry (Japanese) regarding products or services of SoftBank Corp. *1
Personal Information Enquiry address “” regarding products or services of former SoftBank Telecom Corp. *2
A receptionist phone number Personal Information Enquiry Phone Number “0088-210-051 (Toll free)” regarding products or services of SoftBank Corp. *1 (from landline phones, mobile phones, PHS and payphones)
Personal Information Enquiry Phone Number “0088-21-5814 (Toll free/Japanese)” regarding products or services of former SoftBank Telecom Corp. *2
Service Hours Personal Information Enquiry Service Hours “09:00 - 17:00 (Monday through Friday)” regarding products or services of SoftBank Corp. *1
(excluding Public Holidays / closed on facilities inspection and maintenance days)
Personal Information Enquiry Service Hours “09:00 - 17:00 (Monday through Friday)” regarding products or services of former SoftBank Telecom Corp. *2
(excluding Public Holidays / closed on facilities inspection and maintenance days)
[Notes]
  • *1
    Products or services of SoftBank Corp. means the products or services provided by SoftBank Corp. regardless of whether before March 31, 2015 or after April 1, 2015, however, except the former SoftBank BB Corp.'s, former SoftBank Telecom Corp.'s or former Ymobile Corporation's *3 products or services provided by SoftBank Corp. from April 1, 2015.
  • *2
    Products or services of former SoftBank Telecom Corp. means the products or services provided by former SoftBank Telecom Corp. before March 31, 2015 or former SoftBank Telecom Corp.'s products or services provided by SoftBank Corp. from April 1, 2015.
  • *3
    Former Ymobile Corporation contains WILLCOM OKINAWA, Inc.

Supplementary provisions

  • The present Handling of Personal Information in the Second-hand Dealing Business shall be enforced from 1 February, 2013.
  • Revised on April 1, 2015
  • Revised on July 1, 2015
  • Revised on May 30, 2017