Procedure to Request Disclosure, Correction and Suspension of Use of Retained Personal Data

[Note]
  • *Please note that this document is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.

Contact for disclosure, correction and suspension of use of Retained Personal Data

Please contact below for any requests for or complaints about “Notification of Purpose of use”, “Disclosure”, “Correction, Addition, or Deletion” (hereafter “Corrections”), “Suspension of use, Elimination or Suspension of provision to a third party” (hereafter “Suspensions of Use”) of Retained Personal Data.

E-mail
Phone Number 0088-21-5814 (Toll free/Japanese only)
Office Hours 09:00 - 17:00 (Monday through Friday)
(excluding Public Holidays / closed on facilities inspection and maintenance days)

Please click below to find the contact information if you have any other questions or inquiries.

Procedures for notification of purpose of use and disclosure of Retained Personal Data

  1. SoftBank Corp. (hereafter “SoftBank”) sends its “Request for disclosing Personal Information” and the Guidebook with address for sending Request Form and fee amount to an applicant who requests the disclosure of information at the relevant contact.

  2. The applicant who received such Request Form pays the fee specified in the Guidebook and returns completely filled Request Form to the address together with ID verification document designated by SoftBank. If the request is made by an agent, such agent is also required to send ID verification document of their own.

  3. SoftBank starts procedures upon receiving the completed Request Form with ID verification document and confirming the fee paid at the contact designated by SoftBank.

Procedures for corrections and suspensions of use of Retained Personal Data

  1. SoftBank sends its “Request for corrections of content of Personal Information” with address for sending Request Form, and the Guidebook which includes a sample of document to describe a reason for requesting corrections to an applicant who requests the corrections of information at the relevant contact.

  2. The applicant who received such Request Form returns completely filled Request Form to the address together with ID verification document designated by SoftBank and a document which describes a reason for requesting corrections. If the request is made by an agent, such agent is also required to send ID verification document of their own.

  3. SoftBank starts procedures upon receiving the completed Request Form with ID verification document and the document which describes a reason for requesting corrections at the contact designated by SoftBank.

Fee for disclosure and notification of purpose of use of Personal Information and payment method

The fee for disclosure and notification of purpose of use of Personal Information is 1,524 yen (without tax) for each request.
The fee shall be paid in money order (fixed amount postal money order).

[Note]
  • *SoftBank may charge such fees in case when the purpose of use is not notified. SoftBank also may charge fees for disclosure if requested retained personal data is not held by SoftBank or cannot be disclosed due to any reason after SoftBank's survey.