SoftBank Corp. respects human rights in accordance with the “Universal Declaration of Human Rights,” “UN Guiding Principles on Business and Human Rights,” and other international standards. In addition to prohibiting all discrimination and harassment based on age, gender, nationality, and disability, we engage in proactive initiatives aimed at promoting diversity which enables diverse human resources to display their individuality and abilities.
Under the “SoftBank Human Rights Policy” approach approved by the Board of Directors, SoftBank Corp.’s activities to promote human rights awareness are carried out primarily by the “Human Rights Promotion Committee” which is led by the President and Representative Director and composed of executives in charge of Consumer, Wholesale, Technology units and Finance, and General Affairs and Human Resources functions as well as the Heads of the Human Resources Division, General Affairs Division, Corporate Legal Division, and the CSR Division. This committee plans and executes human rights training for the internal development of human rights awareness, manages human rights due diligence, investigates and handles possible human rights violations which are reported to the point of contact, and other daily activities to promote human rights education within the SoftBank Corp. and among external stakeholders.
In order to identify human rights risks pertaining to all of our business activities, we are undertaking initiatives including human rights due diligence which covers the SoftBank Corp. and its Group companies as well as important suppliers. Within that process, we identify human rights risks as well as categorize and assess the impact of the identified risks. The appropriate remedial actions are carried out with respect to problems which are judged to have high risk to engage in effective problem solving. Human rights due diligence is also carried out for new businesses with continuous monitoring and other forms of mitigation applied to minimize risks.
SoftBank Corp. believes that “respect for privacy” is a human rights issue which is deeply connected to business. In providing telecommunications services, SoftBank Corp. is entrusted with the private information of customers and other parties. In order to engage in the appropriate handling of private information relating to privacy, we are engaged in efforts which include the education of all employees, enhancement of security measures, and the maintenance of internal audit systems based on the “Personal Information Protection Principles.”
In addition to establishing provisions concerning respect for human rights and prohibition of discrimination and harassment in the “SoftBank Code of Conduct,” awareness of the respect for human rights is cultivated internally by conducting human rights educational training for employees. In addition to training by level for new employees and newly appointed managers, employees at the managerial level and above receive periodic training and training at the time of appointment regarding how to handle reports and consultations concerning bullying and harassment.
In October 2019, SoftBank Corp. received the highest “Gold” rating in the “PRIDE Index”* for LGBT initiatives for three years in a row.
In order to deepen our human rights educational training, SoftBank signed the United Nations Global Compact and exchange views with companies and external stakeholders with the same goals. Under the United Nations Global Compact, we participate in human rights due diligence workshops to engage in continuous dialog about the human rights issues which companies must recognize and address.
We operate two consulting services which cover all executives, permanent employees, contract employees, and dispatched employees, etc. that work at the SoftBank Group to establish a mechanism for learning about and responding to human rights problems involved in business activities without fail.
The Compliance Hotline was permanently established as a consultation service regarding compliance violations including human rights problems. In order to protect the privacy of those who are consulting with the hotline, anonymous consultations are also supported. Furthermore, SoftBank Corp.’s hotline was verified to be in conformance with the “Guidelines for Private Enterprises Regarding the Development and Operation of Internal Reporting Systems Based on the Whistleblower Protection Act (December 9, 2016, Consumer Affairs Agency)” and was registered under the Internal Reporting Systems certification (self-declaration of compliance) of the Consumer Affairs Agency on February 28, 2020.
A consultation service was permanently established to handle inquiries regarding acts of harassment such as sexual harassment, power harassment, and bullying which includes human rights violations.