1. Home
  2. Mobile
  3. iPhone
  4. Contact Information

Contact Information

iPhone Technical Support Center

From landlines or mobiles 0800-2223-151 (toll free)1

Automated Voice Guidance
Service Hours 24 Hours, 7 Days A Week
Representative Assistance
Service Hours  Weekdays, 9AM to 7PM
Weekends & Holidays, 9AM to 5PM

1 Toll free service not available when calling from outside Japan.
If questions/issues cannot be resolved via automated voice guidance, please request representative assistance.

When calling from outside Japan +81-92-687-0042 (toll call)

Contacting Technical Support

Following voice guidance, press the number corresponding to your service need. After connecting, use shortcuts to jump to desired menus. Items with ♦ require the 4-digit pin number from your contract.

Contacting Technical Support

iPhone Customer Center (General Assistance)

From SoftBank handsets 157 (toll free)2 press [8] for English support

From landlines 0800-919-0157(toll free)2 press [8] for english support

Automated Voice Guidance
Service Hours 24 Hours, 7 Days A Week
Representative Assistance
Service Hours Weekdays, 9AM to 7PM

2 Toll free service is not available when calling from outside Japan.
If questions/issues cannot be resolved via automated voice guidance, please request representative
assistance.

When calling from outside Japan +81-92-687-0025 (toll call)