For customers using devices that support America Flat-rate service

If you cannot make an outgoing voice call from your incoming calls history, check the following.

If you cannot make an outgoing voice call from your incoming calls history

If there is no "+" in front of the phone number, you may not be able to return calls from your incoming calls history.

If there is no "+" in front of the phone number, you may not be able to return calls from your incoming calls history.

If you cannot make an outgoing voice call

Place an outgoing call using the following method

Step 1

Tap "i" on the right side of the incoming calls history screen

Tap "i" on the right side of the incoming calls history screen

Step 2

Tap "Call"

Tap "Call"

If that does not solve the problem

Enter the number as shown below and place the call.

Enter the number as shown below and place the call.

  • *1
    For outgoing voice calls to a fixed line in Italy, add "0".