SoftBank Customer Support

For general inquiries or technical support, contact one of the following numbers or see our multilingual catalogs.

SoftBank Customer Support (Only in Japan)

Business hours 10:00am - 7:00pm (for general information)
From SoftBank handset 157 (toll-free) Press "8"
for English support
From landline 0800-919-0157 (toll-free)

SoftBank Global Call Center(From host country)

Business hours Open for 24hours
From SoftBank handset +81-92-687-0025 (toll-free)
From landline 81-92-687-0025

Technical Support Center (Only in Japan)

Business hours Mon. - Fri. 9:00am - 7:00pm
Sat., Sun., and Holiday 9:00am - 5:00pm
9:00am - 8:00pm (for general information)
From SoftBank handset 151 (toll-free)
From landline For iPhone:0800-2223-151 (toll-free)
For Smartphone:0800-1700-151 (toll-free)


We have (digital) catalogs available in English, Chinese, Spanish, Korean, Vietnamese, and Portuguese.