SoftBank Customer Support
For general inquiries or technical support, contact one of the following numbers or see our multilingual catalogs.
SoftBank Customer Support (Only in Japan)
|Business hours||10:00am - 7:00pm (for general information)|
|From SoftBank handset||157 (toll-free)||Press "8"
for English support
|From landline||0800-919-0157 (toll-free)|
SoftBank Global Call Center（From host country）
|Business hours||Open for 24hours|
|From SoftBank handset||+81-92-687-0025 (toll-free)|
Technical Support Center (Only in Japan）
|Business hours||Mon. - Fri. 9:00am - 7:00pm
Sat., Sun., and Holiday 9:00am - 5:00pm
9:00am - 8:00pm (for general information)
|From SoftBank handset||151 (toll-free)|
|From landline||For iPhone:0800-2223-151 (toll-free)
For Smartphone:0800-1700-151 (toll-free)
We have (digital) catalogs available in English, Chinese, Spanish, Korean, Vietnamese, and Portuguese.