Mobile

  1. Home
  2. Mobile
  3. Support
  4. Customer Support

SoftBank Customer Support

For general inquiries or technical support, contact one of the following numbers or see our multilingual catalogs.

SoftBank Customer Support (Only in Japan)

Business hours 9:00am - 8:00pm (for general information)
  From SoftBank handset 157 (toll-free) Press "8"
for English support
  From landline 0800-919-0157 (toll-free)

SoftBank Global Call Center(From host country)

Business hours Open for 24hours
  From SoftBank handset +81-92-687-0025 (toll-free)
  From landline 81-92-687-0025

Technical Support Center (Only in Japan)

Business hours Mon. - Fri. 9:00am - 7:00pm
Sat., Sun., and Holiday 9:00am - 5:00pm
9:00am - 8:00pm (for general information)
  From SoftBank handset 151 (toll-free)
  From landline For iPhone:0800-2223-151 (toll-free)
For Smartphone:0800-1700-151 (toll-free)

Catalogs

We have (digital) catalogs available in English, Chinese, Spanish, Korean, Vietnamese, and Portuguese.