SoftBank Customer Support
For general inquiries or technical support, contact one of the following numbers or see our multilingual catalogs.
SoftBank Customer Support (Only in Japan)
| Business hours | 10:00am - 7:00pm (for general information) | |
|---|---|---|
| From SoftBank handset | 157 (toll-free) | Press "8" for English support |
| From landline | 0800-919-0157 (toll-free) | |
SoftBank Global Call Center（From host country）
| Business hours | Open for 24hours |
|---|---|
| From SoftBank handset | +81-92-687-0025 (toll-free) |
| From landline | 81-92-687-0025 |
Technical Support Center (Only in Japan）
| Business hours | Mon. - Fri. 9:00am - 7:00pm Sat., Sun., and Holiday 9:00am - 5:00pm 9:00am - 8:00pm (for general information) |
|---|---|
| From SoftBank handset | 151 (toll-free) |
| From landline | For iPhone:0800-2223-151 (toll-free) For Smartphone:0800-1700-151 (toll-free) |
Catalogs
We have (digital) catalogs available in English, Chinese, Spanish, Korean, Vietnamese, and Portuguese.