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For customers using devices that support America Flat-rate service

If you cannot make an outgoing voice call from your incoming calls history, check the following.

If you cannot make an outgoing voice call from your incoming calls history

If there is no "+" in front of the phone number, you may not be able to return calls from your incoming calls history.

If you cannot make an outgoing voice call

Place an outgoing call using the following method

  1. STEP 01

    Tap "i" on the right side of the incoming calls history screen

  2. STEP 02

    Tap "Call"

If that does not solve the problem

Enter the number as shown below and place the call.

Country Code to Japan is "81". When the phone number you want to call begins with "0". do not dial the "0".※1 Country Code to Japan is "81". When the phone number you want to call begins with "0". do not dial the "0".※1
  1. *1
    For outgoing voice calls to a fixed line in Italy, add "0".

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