Notification of the billing cycle change
(from 20th to End of month)
SoftBank is going to consolidate current billing cycles into one cycle which will close at the end of each month, making it easier for customers to manage and understand.
No additional paperwork is required from you. This change, when made, will be implemented internally.
Your current monthly payment due date will also change, however, the payment method you have already established will remain unchanged.
Applicable customers
Applicable customers affected by the billing cycle change will receive a postcard showing "[Important] The billing cycle date of your monthly service fees will change" as the subject.
The postcard estimated delivery time: Early August 2025
Appearance of the postcard to be delivered
Notes for the billing cycle change
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The closing date of monthly bill will change.
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The payment due date will change.
- The invoice delivery date will be changed to around the 16th of every month.
Notes for each payment method Notes for each payment method
- Paying by auto bank transfer: the bank transfer will be made on the payment date. If the payment date is a holiday for financial institutions, the payment date will be the next business day. (if you pay by invoice, the payment date will also be the next business day).
- Paying by credit card: the debit date will be the date specified by the credit card company. Depending on the credit card you use, the debit date for your card may change, or the debit dates for before and after the change may be overlapped.
- Paying by debit card: the payment may be debited from your account before the billing information is disclosed.
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In the month of the change, the billing amount will be temporarily higher than the usual billing amount.
Example of mobile phone bill
See detailed schedule See detailed schedule
| billing month | currently closing on the 20th of the month |
|---|---|
| Septenber 2025 | August 21, 2025 (Thu) to September 20, 2025 (Sat) |
| October 2025 |
September 21, 2025 (Sun) to October 31, 2025 (Fri) |
| November 2025 | November 1, 2025 (Sat) to November 30, 2025 (Sun) |
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After the cycle change, the monthly charges for payment of two months service will be temporarily combined and billed for some services such as SoftBank Hikari, SoftBank Air, electricity/gas services.
In case SoftBank Hikari charges are billed combined with mobile phone charges
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The PayPay points allocation period for the "Paytoku" plan is from September 21st to September 30th and from October 1st to October 31st, for a maximum of two months.
Other notes
Pro-rated billing of service fees and optional fees
When the billing cycle changes, service fees and optional fees shown below will be pro-rated according to the actual usage period.
Provisional data amount addition for flat-rate data service in the month of billing cycle change
For flat-rate data services, the amount of data will automatically increase depending on the actual usage period of billing cycle change month.
You can check the actual amount of increased data on My SoftBank.
How to check your data amount
Press the データ量 "Data amount" from My SoftBank top page menu, then press データ使用量の管理 "Data usage amount management" to see the additional data amount for the month.
Discount for services that cannot apply pro-rated discount amount
For services such as "Home Discount" that cannot apply pro-rated discount amount, extra discounts only for the month will be applied according to the actual period of use.
<Example> For the customer whose closing date of 20th, currently applied the ”Home Discount”
Sample of itemized bill
Sample of itemized bill
You can also see the items of the change on My SoftBank "Fee/Payment management" menu.
- The shown image is a sample. Items and amounts vary depending on the details of your contract.
| ① | You can see the usage period. |
|---|---|
| ② | Since some service plans and optional services cannot apply pro-rated fee, we will charge extra fee according to the actual period of use of the change month. |
| ③ | For some discount services which cannot apply pro-rated discount amount, extra discounts only for the month will be applied according to the actual period of use of the change month. The extra discount will be shown separately on the itemized bill. |
| ④ | For "SoftBank Combined Payment", all settled amounts during the usage period of change month will be billed combined. |
| ⑤ | The amount of installment payments will never change. |
| ⑥ | For Internet services (SoftBank Hikari, SoftBank Air, etc.) and electricity/gas services bills that are combined with them, the bill for 2 months charges over the usage period will be added to the mobile phone service bill. (The bill details are shown separately by each month.) Note: Changing the billing cycle of SoftBank mobile phone services will never change the billing cycle for electricity and/or gas services combined with SoftBank service bill. |
| ⑦ | For rental services, the fee is for two months. |
Fixed Amount Service Suspension Option
Due to a change in the billing cycle, the billing amount for October 2025 usage will be temporarily higher.
Accordingly, the set amount for the Fixed Amount Service Suspension Option will be adjusted to align with the extended billing period.
You can check the updated amount and modify the set amount if needed via My SoftBank starting from September 21.
Beginning with November 2025 usage, the billing amount will return to the originally set amount.
In addition, starting with November 2025 usage, the reset date for the set amount of the Fixed Amount Service Suspension Option will be changed to the 1st of each month.
Notes on “SoftBank Combined Payment”
When using ”SoftBank Combined Payment”, an usage limit per each billing month is set for each service line account.
When the billing cycle changes, while the usage period will be longer as shown in the chart below, the usage limit will be raised during that period so that you will be able to use up to 100,000 yen in each month of September and October. The usage limit for the period from September 21st to the last day of the month will be increased on October 10th. (※1)
The actual bill will be made as a combined bill for the October billing month.
- *1If you have manually set a monthly usage limit, the increased usage limit may not be automatically applied during the transition month. If you intend to use the increased amount, please double-check the latest usage limit status on My SoftBank on or after October 10.
- *2The amount of usage limit varies depending on the customers' contract conditions and usage status. Please check My SoftBank for details.
Frequently Asked Questions
＜Notes＞
The actual withdrawal date may vary depending on your payment method. For more details about SoftBank’s billing cycle and payment due dates, please refer to this page.
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Why is my monthly billing cycle changing?
SoftBank is making various improvements to provide better services to our customers.
Until now, many customers have complained that it is difficult to understand why the billing close date is in the middle of the month.
To improve this problem, we will consolidate the billing closing date to the end of the month, and set the monthly payment due date to the 26th, so the billing cycle is easier to understand. -
When will be my monthly payment due after the billing cycle change?
For customers whose payment due date was previously the 6th or 16th of each month, the new payment due date will be the 26th of each month.
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When will my payment date change?
＜For customers who received the notice in April 2025＞
The change will take effect starting with the July 2025 bill (for usage from June 21 to July 31).
The first payment date after the change will be Tuesday, August 26, 2025.
- June usage: Payment on July 16
- July usage: Payment on August 26
(Thereafter, the payment due date will be the 26th of the following month.)
＜For customers who received the notice in August 2025＞
The change will take effect starting with the October 2025 bill (for usage from September 21 to October 31).
The first payment date after the change will be Wednesday, November 26, 2025.
- September usage: Payment on October 16
- October usage: Payment on November 26
(Thereafter, the payment due date will be the 26th of the following month.) -
I seem to be applicable for the billing cycle change. Is there anything I should do on my own?
There is no need for the customer to take any action.
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Is there any way to keep the current payment date as it is?
At SoftBank, we are continuously working to improve our services in order to better serve our customers.
As part of these efforts, and in response to feedback from many customers, we will be standardizing the billing cycle to close at the end of each month and setting the payment due date to the 26th of every month.
We sincerely apologize for not being able to accommodate individual preferences, and we kindly ask for your understanding. -
How much will the actual payment amount be in the month of the change?
＜For customers who received the notification in April 2025＞
As only the usage of July 2025 will be charged for 41 days, the charge will be approximately 1.3 times as much.
You can check the actual billing detail on My SoftBank on and after August 12, 2025.
＜For customers who received the notification in August 2025＞
As only the usage of October 2025 will be charged for 41 days, the charge will be approximately 1.3 times as much.
You can check the actual billing detail on My SoftBank on and after November 12, 2024. -
How much will the amount of data allowance be in the month of the billing cycle change?
In the month of the billing cycle change, the usage period will be longer, so the amount of the monthly data allowance will also tentatively increase.
Please see below as a quick reference for the data allowance tentative increase.
1GB/month → 1.6GB/month
3GB/month → 5GB/month
10GB/month → 16GB/month
20GB/month → 33GB/month
50GB/month → 83GB/month※Notes※
The above is a rough reference.
Click here for more information on the monthly data allowance tentative increases. -
What are the discounts for low data usage (such as discounts for usage of 3GB or less)?
In the month of the billing cycle change, both the data usage amount for applying the discount and the actual discount amount will be increased on a prorated basis.
Example.
Usual month: 1,500 yen (excluding tax) discount for 3GB or less usage
Month of change: 2,468 yen (excluding tax) discount for 4.94GB or less usage※Notes※
Actual discount increases will be applied at the time of bill finalization.
If you check My SoftBank before the bill is finalized, the amount before the tentative increase will be shown on the page. -
I currently receive a combined bill that includes internet service charges for SoftBank Hikari and SoftBank Air. How will this change?
＜For customers who received the notice in April 2025＞
For the transition month only, internet service charges for two months (usage for June and July 2025) will be billed together as part of the July 2025 bill.
＜For customers who received the notice in August 2025＞
For the transition month only, internet service charges for two months (usage for September and October 2025) will be billed together as part of the October 2025 bill. -
My fees for SoftBank Denki: Electricity, and/or SoftBank Gas are currently billed together, how will this change?
The billing for SoftBank Denki: Electricity, and/or SoftBank Gas charges will continue to be billed monthly with no change.
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What will be the usage limit of the "SoftBank Combined Payment"?
＜Customers who received the notification in April 2025＞
You can use SoftBank Combined Payment up to 100,000 yen both for June 21st to 30th, and July 1st to 31st, 2025.
The usage for the above will be combined and billed for the month of July.
＜Customers who received the notification between in August 2025＞
You can use SoftBank Combined Payment up to 100,000 yen both for September 21st to 30th, and October 1st to 31st, 2025.
The usage for the above will be combined and billed for the month of October.Click herefor more information on the usage limit of the SoftBank Combined Payment service.
Inquiry
If you have any questions regarding this issue, please contact us as shown below.
Consumer customers
Contact us by phone
SoftBank Customer Support
0800 - 111 - 6649
Business hours: 10am to 7pm
(365days)
- During the billing cycle change period (September 21 to October 31), for monthly charge amount inquiries, dialing of *5555 will not be available.