Request to return the rental device
-
STEP 01
After the installation work of Hikariline is completed or if the application is cancelled, please return the rental device promptly following the procedure below.
Air Terminal
(total 3 items)Air Terminal device
SoftBank logo is printed on
the device.LAN cable
The cable end part is blue.Power adapter
-
STEP 02
Packing
Please pack the items in the box Softbank used to send them to you or a cardboard box. And
please wrap them up so that they donʼt break. -
STEP 03
Sending out
Please send it out by Yamato Transport delivery service.
You can bring it to a convenience store, which has Yamato Transport service, or local office of Yamato Transport.
Or you can use their pickups service. Please keep a copy of the delivery label for your records.Your address and information
Please write your postal code,address,name and phone number precisely.Designated period By the 20th of the next month of Softbank Hikari installation work.
-
Completed
Completed
Penalty fees of severalinternet devices
and Fees ofrepair and replacement
If customers and applicants donʼt return the device(s) in the “designated period” or the returned device is damaged, we may charge the penalty fee or the repair and replacement fee, which are defined in our rules / regulations. Also, if customers and applicants cancelled a purchase of device and didnʼt return the device to us, we may charge the equivalent amount of the device.
| Fees charged for unreturned device (untaxable) |
Rental devices Fees of repair and replacement for broken / damaged device | ||
|---|---|---|---|
| Contract conclusion day Before 2022/6/30 |
Contract conclusion day After 2022/7/1 |
||
| Air Terminal 2/3 | 33,000 yen | 10,000 yen | 17,600 yen |
| Air Terminal 4 | 13,000 yen | ||
| Air Terminal 4 NEXT | 16,000 yen | ||
| Air Terminal 5 | 24,000 yen | ||
| Pocket WiFi | 25,000 yen | 13,000 yen | 10,450 yen |
* If we charge for the above fees, the same payment method as your service usage fee will be used. If payment is not confirmed, a debt collection agency that we appoint may handle the charge. Please note it beforehand.
-
STEP 01
After the installation work of Hikariline is completed or if the application is cancelled, please return the rental device promptly following the procedure below.
Pocket WiFi
(including the device accessories)Pocket WiFi device
Accessories such as
power adapter, cable -
STEP 02
Packing
Put the device and accessories in the box with the shipping slip that was inside the cardboard box when the device arrived, and tape it up.
-
STEP 03
Sending out
Please fill in your zip code, address and name on the shipping slip attached to the box, remove the storage inquiry number at the bottom and keep it.
Please send it from a nearby post or post office.Designated period By the 20th of the next month of Softbank Hikari installation work.
-
Completed
Completed
Penalty fees of severalinternet devices
and Fees ofrepair and replacement
If customers and applicants donʼt return the device(s) in the “designated period” or the returned device is damaged, we may charge the penalty fee or the repair and replacement fee, which are defined in our rules / regulations. Also, if customers and applicants cancelled a purchase of device and didnʼt return the device to us, we may charge the equivalent amount of the device.
| Fees charged for unreturned device (untaxable) |
Rental devices Fees of repair and replacement for broken / damaged device | ||
|---|---|---|---|
| Contract conclusion day Before 2022/6/30 |
Contract conclusion day After 2022/7/1 |
||
| Air Terminal 2/3 | 33,000 yen | 10,000 yen | 17,600 yen |
| Air Terminal 4 | 13,000 yen | ||
| Air Terminal 4 NEXT | 16,000 yen | ||
| Air Terminal 5 | 24,000 yen | ||
| Pocket WiFi | 25,000 yen | 13,000 yen | 10,450 yen |
* If we charge for the above fees, the same payment method as your service usage fee will be used. If payment is not confirmed, a debt collection agency that we appoint may handle the charge. Please note it beforehand.