Mobile

  1. Home
  2. Mobile
  3. SoftBank Shop
  4. How to purchase or reserve
  5. Identification documents

Identification documents

Please prepare one set of the documents below. Also make sure to bring the originals with you. Please do not make your own photocopies, as only the original documents (or certified copies, where indicated) are accepted as proof of identification.

Individuals - Adults

One of the documents listed below

A.Residence Card + Passport

  • If the applicant’s period of stay ends earlier than the contract period of monthly installments, an installment payment contract or indirect installment sales contract is not available.
  • If the applicant’s period of stay does not fulfill SoftBank’s requirements, the New Super Bonus contract or Smart-All-In-One plan is not available.
  • Applicant’s who are not qualified to stay cannot apply.
  • Passport must be valid and bear the same name and date of birth as the application form.
  • Applicant’s who have permanent residency.
  • Document proving the applicant’s current address (if the address is not the same, another document is required).

B.Special Permanent Resident Certificate

  • Must be valid.
  • Must contain the applicant’s current address. (if the address is not the same, another document is required)

C.Driver’s License

  • Must be valid and be issued by the Public Safety Commission of one of Japan’s prefectural or city governments. Also must bear the same address, name, and date of birth as the application form (an international driver’s license is not acceptable). If the address on your driver’s license differs from your address at application, documentation such as ①, ②, or ③ will be required (however, the name on ①, ②, or ③ must match the name on your driver’s license)

D.Japanese Passport

  • Must be valid and bear the same address, name and date of birth as the application form. If the address differs from your address at application, documentation such as ①, ②, or ③ will be required. (however, the name on ①, ②, or ③ must match the name on your Japanese passport)

E.Individual Number Card

  • Must be valid and bear the same address, name and date of birth as the application form. If the address differs from your address at application, documentation such as ①, ②, or ③ will be required. (The name must match the name on the Individual Number Card)
  • The Individual Number Notification Card cannot be used as ID. (Also cannot be used as a supplementary document)

F.Health insurance card
+①Residential registration certificate or ②Public utilities receipt or ③Printed matter issued by government or public offices

  • Health insurance card must be valid and bear the same address, name and date of birth as the application form.
  • Residential registration certificate/Public utilities receipt (electricity, gas, water)/Printed matter issued by government or public offices must be printed and issued within the last 3 months. Also must bear the same name and address as those of the applicant.
  • Printed matter issued by government and public offices must bear the seal of the issuing office and the name and address of the applicant.
  • Excluding Simple Style.

G.Identification booklet for the physically handicapped, welfare booklet, or identification booklet for people with mental disabilities

  • Must bear the date of issue. If the booklet has an expiration date, the booklet must be valid at the time of application.
  • The photograph, address, name, and date of birth in the booklet must match those of the applicant. If the address differs from your address at application, documentation such as ①, ②, or ③ will be required. (however, the name on ①, ②, or ③ must match the name on your identification booklet for the physically handicapped, welfare booklet, or identification booklet for people with mental disabilities)

Individuals - Minors

H.Identification documents(any of A,B,C,D,E,F,G)
+Parent/Legal Guardian Authorization Form
+Parent’s identification document(any of A,B,C,D,E,F,G. ①②③ are not necessary)

  • Parents must complete the Parent/Legal Guardian Authorization Form.
  • Minors under the age of 12 may not apply.
  • In general, applicants who are minors must be accompanied by a parent or legal guardian.
  • In principle, subscribers from 12 to 15 years of age must pay using the bank account or credit card of a parental authority when applying for an installment payment contract or indirect installment sales contract
  • The Parent/Legal Guardian Authorization Form

Family Discount

I.Identification documents for main-line subscriber(any of A,B,C,D,E,F,G)
+Identification documents for sub-line subscriber(any of A,B,C,D,E,F,G)

  • Documentation confirming the same address as someone in the Family Discount group.
  • When additions to a current Family Discount subscription are made, the registration information will be compared with the same Family Discount member’s information.
  • For the same name with a different address, a long-distance insurance card is necessary (shows one of the same Family Discount group members’ name on the same insurance card).
  • Applications for Family Discount may be rejected according to standards predetermined by SoftBank.
  • Documentation confirming the same physical address as someone in the Family Discount group.

Corporations

One of the documents listed below

J.A certified copy of the company register (Must be original and within 3 months from the date of issue)

K.A certificate of the detailed current registry (Must be original and within 3 months from the date of issue)

L.Seal registration certificate (Must be original and within 3 months from the date of issue)

Employment certificate of the person visiting the store(any of A,B,C,D,E,F,G)

Employment certificate of the person visiting the store(One of the following)
  • Employee ID card
  • Business card
  • Health insurance card with employer listed

Corporate seal

  • SoftBank may provide you with information on SoftBank and content provider products/services/campaigns, etc. based on the information (telephone number, Email address, address, etc.) contained in your customer contract identification documents.

For an application from one's attorney

When making a variety of procedure, If the contractor has difficulty to visit us,A power of attorney is required.

The attorney's identification documents is required.(If it is an individual name line, a family identification document is also required.)

  • The "family identification documents" means a document that can confirm that one is your family. (within three months from the issue), such as "Certificate of Items Stated in Resident Register", "Certificate of Registered Matters of Foreign Resident", "proofs of partnership of the same sex".

Please download and use the Power of Attorney below.

How to purchase or reserve

You can buy a mobile phone online or at SoftBank shop near by.

Shops with English-speaking staff

Would you like to find out more? Visit a SoftBank Shop. Our friendly multilingual staff is always ready to assist you in obtaining the right handset and service plan to fit your needs.