Before visiting a shop
Please make sure you have the following items/information when purchasing a handset or changing subscription content, and more.
What you need to bring
In accordance with the Installment Sales Act, there may be cases where SoftBank will ask for your income and other information. Students, housewives and other customers who do not have an income will need to provide their family income, so please either, come to the shop with the householder, or make preparations so the householder can be contacted over the phone when applying at the shop.
- Verification of your income is required by law according to Article 35-3-3 of the Installment Sales Act.
For New contract and Switchover (MNP: Mobile Number Portability)
Your name seal
You can also conclude the contract with your signature.
For Upgrading
Your SoftBank mobile phone
Your name seal
You can also conclude the contract with your signature.
- If the contractor is a minor, separate documents will be required. For details, please check the "Identification documents" page.
For Changing subscription content, and more
Administrative Fees
Applicable for new, upgrade and switchover contracts.
For new and switchover (MNP: Mobile Number Portability) contracts
| Administrative Fees | ¥3,300 |
|---|
- The fee will be added to your first bill.
- Customers with switchover (MNP) contracts can use Mobile Number Portability when switching to SoftBank, so there will be no fees for switching carriers.
For Upgrading
| For upgrading to 3G, 4G and 4G LTE | ¥3,300 |
|---|---|
| For upgrading to the same generation model | ¥3,300 |
- The fee will be added to your first bill.
- If you switch mobile phone models while installments are still being paid, the remaining installments will need to continue be paid.
- Starting with the month in which you switched models, "monthly discounts" that were applied to the previous phone model will not be applied anymore.
- If your USIM card needs to be reissued, a ¥3,300 fee will be added to your first bill.
How to purchase or reserve
You can buy a mobile phone online or at SoftBank shop near by.