Deactivate the SIM lock from the device after completing the registration

We will be guiding methods to deactivate the SIM lock from models after the deactivation key is issued.

Please confirm in advance

There is a need to register the SIM lock deactivation at My SoftBank or at a SoftBank shop.

SIM lock deactivation method

iPhone/iPad

Please visit the Apple support page for deactivating the SIM lock for iPhones or iPads.

Apple support page

  • SIM lock deactivation with iPads and iPhones using the same operating procedures.

Smartphone/Mobile Handset

Smartphone and Mobile Handset SIM lock deactivation can be conducted using the following steps.

  • In the case of Galaxy S6 edge.

Step1

Insert a USIM card issued by another company into the model and turn the power ON.

Insert a USIM card issued by another company into the model and turn the power ON.

  • An alert message will be displayed, but the screen will automatically switch to the Step 2 screen.

Step2

Confirm that the SIM lock deactivation key input screen is displayed.

Confirm that the SIM lock deactivation key input screen is displayed.

Step3

Enter the deactivation key and tap “lock deactivation” to complete the deactivation process.

Enter the deactivation key and tap “lock deactivation” to complete the deactivation process.