Privacy Policy
Personal data partnerships
Personal data partnerships
Outsourcing to partners
located in overseas
Personal data partnerships
Outsourcing to partners
located in overseas
In order to provide customers with better service, SoftBank may outsource operations to partner companies and handle customer information overseas. We manage overseas handling so that the same safety management measures as at SoftBank are taken.
Outsourcing to overseas partner companies
SoftBank request the partner companies to take the same level measures as the requirements for companies handling personal information regarding the handling of personal data.
Subjects
Customers using individual or corporate services
Sweden
Main purpose of use
Communication service
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
Personal information protection system
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
Finland
Main purpose of use
Communication service
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
Personal information protection system
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
United Kingdom
Main purpose of use
eSIM
For eSIM number management
Personal information protection system
This country is subject to the UK General Data Protection Regulation (UK GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
United States (Federal)
Main purpose of use
Communication service
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
International roaming service
To settle payment with overseas business operators
Shop call center
For analysis aimed at improving the quality of customer support
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
United States (California)
Main purpose of use
Communication service
To use an analytic system for the purpose of improving services
Receiving emails that we have sent
To provide customers with various information and use the mail delivery system
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
China
Main purpose of use
Communication service
To perform analysis in communication equipment maintenance and device repairs
(limited to when necessary, with no information that can identify an individual customer)
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Subjects
Business customers
United States (Federal)
Main purpose of use
Shared
To distribute information to customers and improve services
To use the sales support system to make proposals to customers
Data/cloud service
To provide technical support to customers, handle defects, etc.
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
United States (California)
Main purpose of use
Shared
To use the sales support system to make proposals to customers
For account management and bill calculation
Receiving emails that we have sent
To provide customers with various information and use the mail delivery system
Multi-cloud platform
To provide a cloud platform
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
China
Main purpose of use
Mobile/audio services
For registration and examination of service applications, changes and cancellations, etc.
(customer data is stored and strictly managed within Japan)
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Ireland
Main purpose of use
Shared
To distribute information to customers and improve services
Personal information protection system
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
Subjects
Our transaction partners and persons in charge
United States (Federal)
Main purpose of use
For transaction partner information and transaction system management
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
United States (California)
Main purpose of use
For system management of electronic contracts
Personal information protection system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only