Privacy Policy
Personal data partnerships
Personal data partnerships
Outsourcing to partners
located in overseas
In order to provide customers with better service, SoftBank may outsource operations to partner companies and handle customer information overseas. We manage overseas handling so that the same safety management measures as at SoftBank are taken.
SoftBank request the partner companies to take the same level measures as the requirements for companies handling personal information regarding the handling of personal data.
Customers using individual or corporate services
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
For eSIM number management
This country is subject to the UK General Data Protection Regulation (UK GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
To settle payment with overseas business operators
For analysis aimed at improving the quality of customer support
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use an analytic system for the purpose of improving services
To provide customers with various information and use the mail delivery system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To perform analysis in communication equipment maintenance and device repairs
(limited to when necessary, with no information that can identify an individual customer)
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Business customers
To distribute information to customers and improve services
To use the sales support system to make proposals to customers
To provide technical support to customers, handle defects, etc.
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use the sales support system to make proposals to customers
For account management and bill calculation
To provide customers with various information and use the mail delivery system
To provide a cloud platform
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
For registration and examination of service applications, changes and cancellations, etc.
(customer data is stored and strictly managed within Japan)
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To distribute information to customers and improve services
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
Our transaction partners and persons in charge
For transaction partner information and transaction system management
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
For system management of electronic contracts
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Privacy Policy
Personal data partnerships
Personal data partnerships
Outsourcing to partners
located in overseas
In order to provide customers with better service, SoftBank may outsource operations to partner companies and handle customer information overseas. We manage overseas handling so that the same safety management measures as at SoftBank are taken.
SoftBank request the partner companies to take the same level measures as the requirements for companies handling personal information regarding the handling of personal data.
Customers using individual or corporate services
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
For eSIM number management
This country is subject to the UK General Data Protection Regulation (UK GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
To settle payment with overseas business operators
For analysis aimed at improving the quality of customer support
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use an analytic system for the purpose of improving services
To provide customers with various information and use the mail delivery system
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To perform analysis in communication equipment maintenance and device repairs
(limited to when necessary, with no information that can identify an individual customer)
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Business customers
To distribute information to customers and improve services
To use the sales support system to make proposals to customers
To provide technical support to customers, handle defects, etc.
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use the sales support system to make proposals to customers
For account management and bill calculation
To provide customers with various information and use the mail delivery system
To provide a cloud platform
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
For registration and examination of service applications, changes and cancellations, etc.
(customer data is stored and strictly managed within Japan)
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To distribute information to customers and improve services
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
Our transaction partners and persons in charge
For transaction partner information and transaction system management
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
For system management of electronic contracts
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only