Privacy Policy
Personal data partnerships
Personal data partnerships
Outsourcing to partners
located in overseas
Please note that this documentation is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.
In order to provide customers with better service, SoftBank may outsource operations to partner companies and handle customer information overseas. We manage overseas handling so that the same safety management measures as at SoftBank are taken.
SoftBank request the partner companies to take the same level measures as the requirements for companies handling personal information regarding the handling of personal data.
Customers using individual or corporate services
For eSIM number management
To use an analytic system for the purpose of improving services
This country is subject to the UK General Data Protection Regulation (UK GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To maintain communication facilities and analyze devices
(limited to when necessary, with no information that can identify an individual customer)
To settle payment with overseas business operators
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use an analytic system for the purpose of improving services
To provide customers with various information and use the mail delivery system
For analysis aimed at improving the quality of customer support
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use an analytic system for the purpose of improving services
To manage, operate, and maintain the eSIM platform
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To use an analytic system for the purpose of improving services
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use an analytic system for the purpose of improving services
To develop, operate, and maintain the service infrastructure
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
Business customers
To manage and operate IoT devices
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
To distribute information to customers and improve services
To use the sales support system to make proposals to customers
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To use the sales support system to make proposals to customers
For account management and bill calculation
To provide customers with various information and use the mail delivery system
To provide a cloud platform
To manage and operate IoT devices
To provide technical support to customers, and respond to problems, etc.
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
To distribute information to customers and improve services
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
Our transaction partners and persons in charge
To manage information and system of business partners and transaction
This country is subject to the General Data Protection Regulation (GDPR), and has been determined by the Personal Information Protection Commission to be a foreign country or territory that has a system for the protection of personal information which is recognized to be at the same level as Japan in terms of protecting the rights and interests of individuals.
For transaction partner information and transaction system management
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only
For system management of electronic contracts
Please refer to the Personal Information Protection Commission survey results*
*Japanese Only