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Personal Data Customer Consultation Service

This is the point of contact for inquiries regarding personal data that customers have entrusted to SoftBank.
The following procedures can be carried out by the Consultation Service.

  • Confirming the content of personal data
  • Confirming the purpose of use
  • Applications to correct, delete, or discontinue using information
  • Discontinuing provision to a third party and confirmation of provision records
  • Confirmation of information handling overseas
  • Other inquiries

Procedures by the Customer

The following procedures can be carried out by the Consultation Service.

Confirming Personal Data Content (Personal information disclosure requests, confirmation of purpose of use and more)

This procedure is for looking up the details and handling of the customer’s personal data and notifying the customer of the results.

We accept inquiries regarding disclosure of the details of personal information in our custody, confirmation of the purpose of use, requests for discontinuing provision to a third party, disclosure of records, handling method at overseas outsourcing contractors and so forth.

Please note that as a general rule, this procedure is solely for providing information on the customer, and that information belonging to someone other than the customer cannot be provided, even if that person is designated as a family member.

Application to correct, delete, or discontinue using information

Customers can request that the use and so forth of personal data that SoftBank has received from them be stopped if there is risk of infringing on the rights or legitimate interests of the customer or if permitted by law.

Other Inquiries

If you have any questions, please contact the Consultation Service. Please read the following before carrying out the procedures.

Using personal data

The purpose and specifics of how we use personal data received from customers explained.

Personal data partnerships

SoftBank may coordinate personal data with partner companies (provision to a third party) based on our privacy policy and individual consent.

Privacy Policy for All Customers

This is SoftBank’s policy for the handling of personal data, which we would like all customers to read regardless of which service you are using.

For questions about products, services, etc., please contact the relevant
customer support.

Customer Support

Inquiries regarding products and services are as per following.
Please select the customer support services for each brand and service.
*Japanese Only

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