Definition of Personal Data
SoftBank handles various types of information pertaining to individual customers as “personal data”.
Definition of Personal Data
Personal Data
Information Related to Customers Themselves
Information Related to Customer Usage
In addition to personal information received from customers such as their name and address, personal data at SoftBank includes information such as usage history and settings associated with customers’ use of services.
Information Related to Customers Themselves
This includes information required to provide services such as name and contact details, procedure details such as contract details and purchase history, emergency contact information, and information contained in identity verification documents to prevent fraudulent use and the like.
Specific Examples of Information:
Basic information
Name, date of birth, company name and so forth
Contract and transaction details
Application and contract details, payment method, purchase and discount history and so forth
Contact information
Physical address, email address and so forth
Verification information
Information such as passwords registered in the authentication system
Images of customers
Pictures and video containing images of customers at events and so forth
Information obtained from other companies
Basic information, usage status, and eligibility for benefits, discounts and the like for customers using other companies’ services
Information Related to Customer Usage
This includes information generated through the use of services and devices such as service usage history, information related to billing itemization and financial institutions, history of advertisements and sites viewed by customers, and location and system status of devices used and the like.
Specific Examples of Information:
Service usage history
Commonly used features and usage frequency; participation history of events sponsored by SoftBank, campaigns, survey results and more
Billing and points
Customer billing amounts and information on various points and coupons
Setting icons and personal preferences
Customization of profile image and color scheme, types of hobbies and interests
Advertising identifiers and browsing history
Advertising identifiers and browsing history collected when browsing sites and using apps we operate
Information on device used
Software information such as OS name and language settings, device configuration and status such as product and serial numbers and battery level, measurement values from instruments, sensors and so forth
Device location and communication information
Geographical and position information such as IP address and GPS, communication speed, amount, and frequency, recipient details and call quality and so forth
Inquiry history
Document requests and interviews, inquiries (opinions, questions, notifications, etc.) correspondence history, notifications and so forth
Information used for quality control and fraud prevention
Device log, server failure history, unauthorized access status and so forth