Privacy Policy
Personal data partnerships
Personal data partnerships
Third-party provision to partner companies, etc
Please note that this documentation is an unofficial translation and was prepared for reference purpose only. The original release is in Japanese.
In order to provide customers with better service, SoftBank may coordinate personal data with affiliated partner companies, etc.(third-party provision). Shared information is limited to those items necessary for business purposes and will not be used for any other purpose.
When collaborating with an overseas partner company, we confirm that the company has taken the same level of safety management measures as those required of Japanese business operators handling personal information.
SoftBank collaborates with various partner companies to provide customers with services such as mobile phones, fixed-line communications and public Wi-Fi.
In these collaborations, SoftBank and partner companies may coordinate information necessary for providing services, such as subscription screening and the settlement of various fees.
In addition, we may coordinate information to provide better services, such as strengthened security, nuisance prevention, and customer support.
Telecommunications services customers
Personal data about forged or tampered certificates presented by the customer or applicant (name, kana transliteration, date of birth, address, postal code, type of certificate, certificate number, certificate issuer, application date, contact telephone number, arrest information, method of forgery, subscription screening result, etc.)
Mobile phone operators
including some MVNOs
Name, address, date of birth, gender, mobile or PHS number, and contact phone number, and if there is a dispute, information to that effect, etc., for persons who have not paid or are involved in a dispute over non-payment or delinquency
Mobile phone operators and BWA (Broadband Wireless Access) service operators
including MVNOs
Personal data of customers who have been suspended due to the inability to verify their identity regarding a line for which identity verification is requested by the police (name, address, date of birth, gender, mobile or PHS number, and contact telephone number, etc.)
Mobile phone operators
including MVNOs
Personal data such as name, address, date of birth, gender, mobile or PHS number, and contact telephone number of persons subject to suspension of service or cancellation of contract
Mobile phone operators
Personal data such as name, address, date of birth, mobile phone number or PHS number, and other information related to MNP procedures
Mobile phone operators
Customer personal data (mobile number/PHS number/email address, details of report, etc.)
Mobile phone operators
including MVNOs
Information of our subscriber related to the spam, etc. (mobile number/PHS number/email address, date and time sent, message body, etc.)
Mobile phone operators
The Company and other mobile phone operators
Name, address, telephone number, details of use, and other personal data necessary for providing telecommunications services, etc.
Contracting business operators
Personal data of applicant or subscriber (name, address, telephone number, email address, date of birth, gender, applicant or subscriber identification information, etc.)
NTT East and NTT West
NTT East and NTT West may disclose the personal data of the applicant or subscriber to a third party based on the provisions of NTT East and NTT West.
NTT East, NTT West, and contracting business operators
Information about telephone lines suspected to be in breach of contract (telephone number of the line in question and name, address, date of birth, etc. of the subscriber)
Resale / rental business operators that have a contractual relationship with us
Personal data such as telephone number
International telecommunications operators
Personal data such as device information and software user ID
Device manufacturers or software providers
Personal data registered for new or additional applications, etc.
Fraud detection service providers
Personal data related to the customer such as details of the fraudulent activity
Financial institutions such as credit card companies, and debt collection agencies hired by SoftBank and so on
SoftBank provides electricity services in cooperation with electricity companies and insurance companies.
In addition to applying to relevant government ministries, SoftBank and partner companies may coordinate information necessary for providing services.
Electricity services customers
Personal data related to application work (name, address, telephone number, etc.)
Relevant government ministries, local governments, associations, etc.
Personal data required to register and provide affiliated services (name, address, telephone number, email address, other information necessary for customer identification and affiliated service operations, etc.)
Service partner companies
Personal data (name, address, etc.)
Electricity companies, etc.
Personal data (name, address, information related to buildings, etc.)
Insurance companies
In order to provide more satisfaction to its customers, SoftBank brings together various services of the SoftBank Group and offers exclusive services and preferential treatment unique to SoftBank users.
In planning and implementing these services, we share customer information necessary for collaboration within the group for such purposes as demand surveys and customer inquiries, and to confirm subscription and usage status.
Telecommunications services customers
Personal data of applicant or subscriber (name, address, telephone number, campaign eligibility information and other contract information, status of access to our website linked to personal identification ID, etc.)
LY Corporation and its group companies
Personal data of the customer or applicant (name, address, date of birth, gender, telephone number, occupation, place of employment, identity verification document number, fee payment method and status, payment account or credit card number, contract status, screening result, record of fraudulent activity, timing of non-payment, and if there is a dispute over non-payment or delinquency, information to that effect, etc.)
LY Corporation and its group companies
Customers with installment sales contracts, etc.
Personal data related to subscribers (including applicants)
SB Payment Services Corporation
This wholly-owned subsidiary provides comprehensive credit and examination support services for our use and is entrusted with part of our credit-related business.
SoftBank collaborates with various partner companies to provide useful services to our customers.
In these collaborations, SoftBank and its partner companies may coordinate information as necessary for service provision, service planning, payment of fees, etc.
Telecommunications services customers
Personal data required to register and provide affiliated services (name, address, telephone number, email address, date of birth, gender, other information necessary for customer identification and affiliated service operations, etc.)
Service partner companies
Customer personal data (order/usage/payment information, billing date, etc.)
Providers of paid services and products
Customer personal data (name, address, contact telephone number, information related to the usage status of combined billing, etc.)
Providers of paid services and products
Personal data of the customer to be registered (name, address, email address, date of birth, gender, etc.)
Content providers
Information related to persons using mobile phones (i.e., individuals registered as users of mobile phones) (age group information, type of contract (individual or corporate), etc.)
Content providers
Personal data of applicant or subscriber (name, address, telephone number, campaign eligibility information and other contract information, status of access to our website linked to personal identification ID, etc.)
Business operators that offer information, provision, analysis, improvement, or support of various products, services and campaigns
Business customers
Information from (1) and (2) below combined
Service partner companies
Telecommunications services customers
Customer personal data (reserving party name, telephone number, etc.)
Reserved restaurant
Customers registered for events and seminars
(1)For the distribution of advertisements such as information on products, services, campaigns, events, seminars and surveys (hereinafter, “products, etc.”) suitable for customers
(2)For planning, development, and provision of products, etc. suitable for customers and of new products, etc.
(3)For responding to customer inquiries and other customer support
Information entered in the registration form at events, seminars, etc. (name, company name, department name, job title, work email address, survey responses, etc.)
Affiliated companies, jointly hosting companies, cosponsoring companies of presenters at events, seminars, etc.
Cloud Service (business succeeded from the former SB Cloud Corp.) customers
Personal data of applicant or subscriber (name, address, telephone number, etc.)
Business operators that guide, provide, analyze, improve or support various products, services and campaigns
The handling of personal information that we stipulate does not apply to personal information collected independently by business operators that guide, provide, analyze, improve or support various products, services and campaigns.
Personal data required to register and provide affiliated services (name, address, telephone number, email address, date of birth, gender, other information necessary for customer identification and affiliated service operations, etc.)
Service partner companies
(1)For customer support such as responding to inquiries from customers, and offering guidance on procedures and providing information related to the use of products or services of shared use partners
(2)For bill calculation
(3)For bill invoicing
(4)For marketing research and analysis
(5)For information on the products, services and campaigns from SoftBank and other companies
(6)For notification of information provision that contributes to the development of the cloud-service industry and the improvement of customer service
(7)For work related to cloud services such as registration, management, provision, maintenance, equipment defect correction, and troubleshooting including software updates
(8)For disclosure to discussion forums, etc.
(9)To decide upon provision and provide products and services related to SoftBank and our group companies as well as Alibaba.com Singapore E-Commerce Private Limited and its affiliated companies within the Alibaba Group involved in providing cloud services
All personal data we collect about the customer at the time of application and during service provision, including name, appellation, phone number, address, email address, user number, billing address, age, gender, selected pricing category and discount, and payment status
Alibaba.com Singapore E-Commerce Private Limited and its affiliated companies within the Alibaba Group and other overseas third parties involved in providing cloud services
SoftBank engages in activities such as advertising, sales promotion, and marketing in order to deliver service and product information to customers in an optimal manner.
In carrying out these activities, we may provide the information necessary for these activities to advertising distributors, advertising agencies, sales promotion agencies, consulting companies, research companies, etc.
Please be assured that when providing this information, we perform the necessary processing to protect the privacy and security of our customers.
All customers signed-up with SoftBank
Customer personal data (advertising identifiers that associates access to our website or usage of our application with a customer ID)
Business operators that provide platforms related to advertisement distribution and analysis
(including business operators in the United States (California)*)
Customers applying for campaigns
Personal data of our customers who are eligible for campaigns (information that can identify the person eligible for the campaign such as name, address, and telephone number)
Sales agents and sales partner companies (campaign organizers)
Business customers
Information from (1) and (2) below combined
Business operators that provide advertising distribution platforms
Information from (1) and (2) below combined
Sales agents and sales partner companies
Cloud Service (business succeeded from the former SB Cloud Corp.) customers
Personal data of our customers who are eligible for campaigns (information that can identify the person eligible for the campaign such as name, address, and telephone number)
Our sales agents and sales partner companies (campaign organizers)
When SoftBank provides services to customers, it may be necessary to confirm eligibility for family discounts, etc. or combined billing.
When these situations occur, we will coordinate information and notify of contract changes and so on after obtaining the consent of the customer in advance.
Telecommunications services customers
*Only when the name of the contract holder for the service is different
Personal data of the other contract holder (various optional services, information related to suspension or cancellation, etc.)
Other contract holder
Personal data of our customers who have been subject to the collation (mobile phone number, name, reason for ineligibility (difference in rate plan, etc.), etc.)
Applicant for the service as a family member
Personal data such as contract status, rate plan, telephone number, subscriber name, etc.
Subscribers or users who are eligible for services such as discounts and flat-rate services
Personal data of the customer subscribing to the service (subscription status, changes to information, etc.)
Mobile phone subscribers
Personal data of customers, etc. (name, address, whether subscribed to telecommunications service, billing information, etc.)
Service applicants
Personal data of customers eligible for the service (mobile phone number, telephone number, customer ID, service subscription status, etc.)
Subscribers of an IP phone or mobile phone operator that we designated who is a member of the customer’s family
In addition to the above, SoftBank may inquire or consult with police, certificate issuing organizations, etc., or provide information at the request of government agencies, etc. as necessary.
Telecommunications services customers
Information on location of those in need of rescue
Rescue organizations such as the police, coast guard, or fire departments searching for those in need of rescue
Customers applying for our services
Personal data such as identity verification documents (name, address, date of birth, etc.)
Organizations issuing identity verification documents
Secondhand transaction service customers
Personal data of customer wishing to engage in secondhand transaction (name, address, date of birth, phone number, etc.)
Police
SoftBank may provide, inquire about, or register personal information with the designated credit information bureau or personal credit information bureau (hereinafter referred to as “ designated/personal credit bureaus of which we are members”) of which we are members
Customers with installment sales contracts, etc.
Personal information related to subscribers (including applicants) of installment sales, personal credit purchase intermediary, etc. (hereinafter, “applicable contracts”)
Subscription designation/personal credit bureaus of which we are a member
We do not inquire with the personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.
If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.
For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.
Credit Information Center
Address: 160-8375
1-23-7, Nishi-Shinjuku, Shinjuku-ku, Tokyo
Shinjuku First West Bldg. 15F
Tel:0120-810-414
Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.
The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.
If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.
For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.
the Japan Credit Information Reference Center CORP.
Address: 110-0014
1-10-14 Kitaueno, Taito-ku, Tokyo
Sumitomo Fudosan Ueno Building No. 5
Tel: 0570-055-955
Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.
The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.
Personal information about subscribers (including applicants) of applicable contracts and objective transaction facts
If we newly join a personal credit information bureau during the applicable contract period and the above registration information, etc. is provided to, registered with or used by the bureau, you will be notified in writing separately and consent will be obtained.
For details on the membership qualifications of each of the above personal credit bureaus and the names of member companies, etc., please see the websites established by each personal credit bureau.
the JBA’s Personal Credit Information Center
Address: 100-8216
1-3-1 Marunouchi, Chiyoda-ku, Tokyo
Tel:03-3214-5020
Subscription designation/personal credit bureaus of which we are a member
We do not provide to or register with personal credit bureau (Japan Credit Information Reference Center CORP.) for some products provided under the Yahoo! BB brand and under the Y! Mobile brand.
The information provided and registered will be used by the members of the subscription designated/personal credit bureau to investigate a subscriber’s ability to make payments or repayments.
When transferring bonds to a third party, SoftBank may link the minimum required customer information to the assignee.
Customers with installment sales contracts, etc.
Personal data in installment sales contracts, etc.
Assignee of receivables
Personal data such as payment status
Third-party transferee of receivable