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  4. Application to correct, delete, or discontinue using information
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Procedures by the Customer

Application to correct, delete, or discontinue using information

Customers can request that the use and so forth of personal data that SoftBank has received from them be stopped if there is risk of infringing on the rights or legitimate interests of the customer or if permitted by law.

Before Beginning the Procedure

Please prepare documentation to prove that you are the customer.

At the start of the procedure, please prepare any two of the following.

*Must show the current address.

Copy of drivers’ license

Please hide the following items with sticky notes or masking tape:

  • Intention to donate organs

Copy of passport

Please hide the following items with sticky notes or masking tape:

  • Gender

Copy of health insurance card

Please hide the following items with sticky notes or masking tape:

  • Code
  • Number
  • Branch number
  • Gender
  • QR code
  • Insurer number
  • Intention to donate organs

Copy of Individual Number Card

Please hide the following items with sticky notes or masking tape:

  • Gender
  • Intention to donate organs

*Must include a photo of your face, and only the side showing your face is needed.

Copy of a physical disability certificate, rehabilitation certificate, mental disability health and welfare certificate

Please hide the following items with sticky notes or masking tape:

  • Disability grade
  • Disability name
    (type of disability)

Copy of residence card / special permanent resident certificate

Please hide the following items with sticky notes or masking tape:

  • Gender

*Within the period of validity.

Copy of pension book

Please hide the following items with sticky notes or masking tape:

  • Basic pension number

Step 1 Please contact us by telephone.

Personal Data Customer Consultation Service
(Only in Japan)

Tel:

0088-210-051 (toll free)

9 am to 5 pm
(weekdays excluding public holidays and when closed for inspections or system maintenance)

Contact for LINE mobile services customers

Contact: LINE Mobile Customer Center
Tel: 0120-142-275
Hours of operation: 10 am to 7 pm (365 days a year)

First, we will verify your identity.
Once we have done so, please let us know which procedure you would like carried out. We will send you the application form by post.

Step 2 Please return the documents

Please follow the enclosed instructions and return the application form and identity verification documents to us.

Important notes

We may not be able to meet your request

  • If we are unable to confirm the identity of the individual in question
  • If we are unable to confirm your authority to act as representative
  • If there is a risk of harming the life, body, property or other rights and interests of the individual or a third party
  • If there is a risk of significant hindrance to the appropriate conducting of our business
  • If it violates laws and regulations other than the Act on the Protection of Personal Information, and so forth