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Procedures by the Customer
Confirming Personal Data Content (Personal information disclosure requests, confirmation of purpose of use and more)
Confirming Personal Data Content (Personal information disclosure requests, confirmation of purpose of use and more)
This procedure is for looking up the details and handling status of the customer’s personal data and notifying the customer thereof.
We accept inquiries regarding disclosure of the details of personal information in our custody, confirmation of the purpose of use, requests for discontinuing provision to a third party (Opt-out), disclosure of records, handling method at overseas outsourcing contractors and so forth.
Before Beginning the Procedure
Please prepare documentation to prove that you are the customer.
At the start of the procedure, please prepare any two of the following.
*Must show the current address.
Copy of drivers’ license
Please hide the following items with sticky notes or masking tape:
- Intention to donate organs
Copy of passport
Please hide the following items with sticky notes or masking tape:
- Gender
Copy of health insurance card
Please hide the following items with sticky notes or masking tape:
- Code
- Number
- Branch number
- Gender
- QR code
- Insurer number
- Intention to donate organs
Copy of Individual Number Card
Please hide the following items with sticky notes or masking tape:
- Gender
- Intention to donate organs
*Must include a photo of your face, and only the side showing your face is needed.
Copy of a physical disability certificate, rehabilitation certificate, mental disability health and welfare certificate
Please hide the following items with sticky notes or masking tape:
- Disability grade
- Disability name
(type of disability)
Copy of residence card / special permanent resident certificate
Please hide the following items with sticky notes or masking tape:
- Gender
*Within the period of validity.
Copy of pension book
Please hide the following items with sticky notes or masking tape:
- Basic pension number
Step 1Please contact us by telephone.
Personal Data Customer Consultation Service
(Only in Japan)
0088-210-051 (toll free)
9 am to 5 pm
(weekdays excluding public holidays and when closed for inspections or system maintenance)
Contact for LINE mobile services customers
| Contact: | LINE Mobile Customer Center |
|---|---|
| Tel: | 0120-142-275 |
| Hours of operation: | 10 am to 7 pm (365 days a year) |
First, we will verify your identity.
Once we have done so, please let us know which procedure you would like carried out, and how you would like to receive information. We will send you the application form by post. You can choose to receive the data in written format or in data format. Please transfer your personal data on your own if you would like to transfer it to the other service providers.
Step 2 Please return the documents.
Please follow the enclosed instructions and return the application form and identity verification documents to us.
Step 3 Please remit the fee.
How to send your application
Please pay by transfer to the bank account listed in the application form that we sent.
Fee:
¥1,650 (inc. tax)
After SoftBank confirms receipt of the application form and payment, we will carry out the requested research.
Please note that if payment cannot be confirmed within the designated period, the procedure will be canceled.
Receiving results of the research.
Please confirm the results of the research.
Important notes
We may not be able to meet your request
- If we are unable to confirm the identity of the individual in question
- If we are unable to confirm your authority to act as representative
- If there is a risk of harming the life, body, property or other rights and interests of the individual or a third party
- If there is a risk of significant hindrance to the appropriate conducting of our business
- If it violates laws and regulations other than the Act on the Protection of Personal Information, and so forth