CSR for Business Partners

CSR for Business Partners CSR for Business Partners

Evolving together with
our business partners

SoftBank has always chosen business partners that share our vision toward social contribution, working together to create innovative services offering new lifestyle propositions.
We foster relationships of trust based on mutual understanding, and improve by learning from each other for the benefit of our customers.
We maintain fair relationships with business partners and provide an environment where customers can choose quality products and services with confidence.
We share a passion for contribution to society through our products and services, and pursue innovation together with our business partners.
SoftBank evolves together with its business partners.

Supply chain management

The supply chain management of the SoftBank Group is connected in particular with “(4) Contributions to the global environment through the power of technology” and the “(6) Development of a resilient management foundation” within the materiality of the company, and we strive to implement these approaches throughout the supply chain to be able to help solve global CSR issues together with our wide range of business partners.

Basic policy

In order to maintain fair and positive relationships with business partners, the Procurement Policy of SoftBank Corp. stipulates the following eight items: “provision of fair opportunities for competition,” “selection of business partners based on rational and clear criteria,” “compliance with laws,” “management of confidential information provided by business partners,” “mutual confidence-building with business partners,” “environmental conservation,” “prohibition of mixing private relations,” and “CSR efforts.” All procurement activities conducted by the Procurement Department are carried out in accordance with these basic policies.

Dealing with
CSR-related issues together
with business partners

In order to deal with CSR-related issues together with business partners, provide reliable and safe products and services to customers, and conduct business activities which are trusted by society, we have established the “Supplier Ethics and Rules of Conduct” and request that all business partners comply with these rules.

The “Supplier Ethics and Rules of Conduct” includes 12 items which consist of “Concern for the environment,” “Information security,” “Fair competition,” “Ensure quality and safety,” “Occupational safety and health,” “Prohibition of child labor,” “Prohibition of forced labor,” “Prohibition of discrimination and inhumane treatment,” “Working hours,” “Fair payment,” “Freedom of association,” and “Responsible mineral procurement.”

Contributing to
the sustainable development
of society

Moreover, to contribute to the sustainable development of society, we have established the “Green Procurement Guidelines” which indicate our fundamental approach to green procurement for all of our business partners.

These guidelines are in accordance with the contents of the “Ecology Guideline for the ICT Industry,” which was formulated by the ICT Ecology Guideline Council* in response to the proposal by the workshop concerning the ecological response in the information and telecommunications field hosted by the Ministry of Internal Affairs and Communications.

Our goal in establishing these guidelines is to promote the procurement of products which contribute to the reduction of CO² emissions.

We highly value the voluntary and proactive proposals from our business partners and will engage in business activities with an environmental emphasis by engaging in environmental conservation activities together with the business partners.

Environmental conservation

  1. *
    Council inaugurated on June 26, 2009, by the Telecommunications Carriers Association, Telecom Services Association, Japan Internet Providers Association, Communications and Information Network Association of Japan, and the ASP-SaaS-IoT Cloud Consortium (ASPIC) to raise and further promote measures to prevent global warming in the industry


In order to manage the supply chain in the appropriate manner, the Procurement Department engages in regular discussions concerning the appropriate operation of the supply chain in accordance with the policy and guidelines above with various internal departments to devise means of rapid cooperation between departments.

SoftBank suppliers

Relationships with various business partners are important when it comes to conducting business activities.

We have over 2,000 suppliers around the world. However, we select strategic partners within supply chain management as important suppliers within a wide range of suppliers, from the perspective of business volume and replaceability, in order to conduct the appropriate supply chain management. In cooperation with our suppliers, we are conducting a Self-Assessment Questionnaire on CSR. We target a 90% collection rate within the Fiscal Year 2020.

Conflict Minerals

In order to fulfill our social obligations in procurement activities, together with our business partners we promote initiatives to avoid the use of products which include tantalum, tin, tungsten, and gold which are sources of funding for anti-government forces violating human rights in the Democratic Republic of the Congo and surrounding countries.

Specifically, we stipulate in the Supplier Ethics and Rules of Conduct that the tantalum, tin, tungsten, and gold which are sources of funding for anti-government forces violating human rights in the Democratic Republic of the Congo and surrounding countries not be used, and require business partners to comply with that rule.

in External Initiatives

We are a member of the Supply Chain Working group of the Global Compact Network Japan, the local network for the United Nations Global Compact in Japan. Working group members from a wide range of industries discuss case studies and their own examples and carry out measures to address issues based on experience.