Materiality
(Priority Issues)

Six Materialities
(Priority Issues)

Building Society and
Industry through DX
(Digital Transformation)

- Redefining Industry with DX -

Create new industries and provide solutions for transforming various businesses in society by utilizing cutting-edge technologies such as 5G and AI.

Sustainable Development Goals

SDGs Value Creation (1)

Expand and enhance the efficiency of the industrial
base through cutting-edge technologies

We leverage cutting-edge technologies such as 5G and AI to contribute to business development and efficiency.

Main Businesses

• Utilize 5G, big data, AI, etc.
• Enhance industry efficiency through AI, RPA^*, IoT, etc.

[Note]
* Robotic Process Automation

Representative KPIs	Development of DX solutions for social and industrial progress Revenue of business solution and others: CAGR* 10% [note] * CAGR: Annual average growth rate

SDGs Value Creation (2)

Create new industries through DX

We engage in the creation of new businesses and industries, and contribute to economic growth, through collaboration with companies in a range in industries.

Main Businesses

• Use DX solutions to create new businesses in diverse industries through co-creation with customers

Representative KPIs	Projects undertaken through co-creation with customers 17 projects in progress

SDGs Value Creation (3)

Revitalize local communities (regional revitalization)

We strive to revitalize regions facing social issues, and aim to contribute to community development for continued livability.

Main Businesses

• Solve social issues by providing DX solutions for local communities and local governments
• Co-creation to realize smart cities
• Implement initiatives on partnership agreements / Expand partnership agreements and personnel exchange with local governments

Representative KPIs	Expanding partnership agreements and personnel exchanges with local governments 70 local governments (FY2023)

Connecting people
and information
to create new excitement

- Enhancing lifestyles with information
and communications technology (ICT) -

Provide new experiences and enrich the lifestyles of our customers by promoting the adoption of smart devices.Concurrently, create value for both consumers and enterprises by providing partners with attractive platforms that connect people to information.

Sustainable Development Goals

SDGs Value Creation (1)

Realize attractive customer value through the spread of smart devices

We engage in providing new, unheard-of experiences and inspiration, and in providing a range of services through technological innovation.

Main Businesses

• Provide a broad range of customer value, price plans and services through the spread of smart devices and multi-branding
• Leverage 5G to provide new experiences, including VR and sports broadcasts, etc.
• Hold smartphone classes in our shops around Japan

Representative KPIs	Helping everyone enjoy the value of the latest devices and communication services Smartphone cumulative subscribers: 30 million (2023) Survey for NPS* improvement: Monitor results [note] * Net Promoter Score

SDGs Value Creation (2)

Help everybody enjoy the value of the latest devices and communication methods

We contribute to realizing a society where everybody has equal and unimpaired access to the latest information.

Main Businesses

• Enhance the accessibility of news and other information provided
• Spearhead the establishment of the HAPS Alliance, comprising many leading companies, with the aim of promoting the expansion of Internet communications to all people, places, and things around the world.

Representative KPIs	Progress on infrastructure for acquisition and distribution of easily accessible information Yahoo! News  DAU* 45 million Expand the HAPS Alliance to broaden Internet communications across the world [note] * DAU＝Daily Active Users

SDGs Value Creation (3)

Leveraging ICT to create new lifestyles and enhance the foundations for daily life

We contribute to richer lifestyles by enhancing online shopping and using ICT to improve the convenience of services that are close to customers, including education, healthcare, and finance.

Main Businesses

• Initiatives aimed at expanding and enhancing online shopping from smartphones, providing new payment settlement methods, and realizing more efficient logistics
• Leveraging ICT to contribute to the education, healthcare and finance fields

Representative KPIs	Expanding the number of ICT service users in lifestyle fields PayPay cumulative registered users: 40 million E-commerce transaction value (Merchandise): 4 trillion yen

Creating new business
through
open innovation

- Creating new value through the new businesses of SoftBank Corp.
Group companies -

Develop cutting-edge technologies and innovative business models in Japan by leveraging our relationships with global leading innovative companies. Concurrently, promote the development of a highly-skilled workforce and the establishment of an organization that supports the expansion and penetration of new businesses.

Sustainable Development Goals

SDGs Value Creation (1)

Develop new business models with cutting-edge technologies

We leverage cutting-edge technologies to create new businesses together with our partners, in anticipation of the era to come.

Main Businesses

• Realize a secure and comfortable mobility society
• Build a high-altitude communications network in the stratosphere
• Provide opportunities for mobility through the practical utilization of self-driving vehicles

Representative KPIs	HAPS service provision Launch (FY2023)

SDGs Value Creation (2)

Incubate and spiral-up cutting-edge businesses overseas

We strive to develop cutting-edge businesses in Japan, through partnerships including joint ventures and business alliances with companies engaged in cutting-edge businesses overseas.

Main Businesses

• Create global communities by providing innovative community-style workspaces
• Enhance the efficiency of transportation by leveraging AI and data analytics technologies to provide taxi dispatch platforms
• Promote a cashless economy through the spread of barcode and QR code payment settlements

Representative KPIs	Promotion of business operations in Japan

SDGs Value Creation (3)

Build systems to recruit and develop human resources to lead growth and create new businesses

We promote the recruitment of personnel with a high level of expertise, and the formation of organizations that will be the key drivers to create new businesses, in anticipation of the era to come.

Main Businesses

• Job posting system that aims to shift human resources to new businesses and growth businesses
• Allocate personnel to new businesses through improvements in operational efficiency
• Human resources recruitment and development systems^* necessary to create and promote new businesses

[Note]
* SoftBank Academia, SoftBank InnoVenture, SoftBank University

Representative KPIs	SoftBank InnoVenture commercialization

Contributing to the global
environment with
the power of technology

- Realizing a carbon-neutral, recycling-oriented society -

Contribute to mitigating climate change, promoting a circular economy and the adoption of renewable energy by utilizing cutting-edge technologies to pass on a sustainable global environment to the next generation.

Sustainable Development Goals

SDGs Value Creation (1)

Contribute to the mitgation of climate change through technology and business

As countermeasures to mitigate climate change, we promote the use of renewable energy and energy conservation through ICT to reduce CO2 emissions.

Main Businesses

• More efficient use of electricity
• Transition to energy-efficient equipment
• Leveraging IoT for more efficient use of electricity in consideration of the environment

Representative KPIs	Encouragement of renewable energy and ICT-driven energy efficiency Ratio of renewable energy (for base stations) 30% or greater (FY2020) 50% or greater (FY2021) 70% or greater ( FY2022) Work on new businesses that help promote CO2 reduction: Promoting initiatives

SDGs Value Creation (2)

Promote a recycling-based society (circular economy)

Promote the controlled use of resources, in addition to recycling and reuse.

Main Businesses

• Mobile phone recycling, the introduction of carry bags using alternative materials to paper and plastic, and the reduction of paper usage through the use of smart devices
• Utilize waste water resources and reduce waste products

Representative KPIs	Encouragement of resource-efficiency and recycling/reuse through use of technology Number of mobile phones recycled or reused: 10 million (FY2020-2025) Percentage of decommissioned base stations going to landfill: 1% or less (annually)

SDGs Value Creation (3)

Realize a prosperous society through the spread of renewable energy

We will promote the spread of renewable energy businesses and services to realize an environmentally-friendly society

Main Businesses

• Spread the use of renewable energy (including feed-in tariffs) by providing the Shizen Denki electric power service

Representative KPIs	Expansion of renewable energy services Options for electric power from renewable sources: Supply of naturally sourced electricity

Building high-quality
social communication networks

- Highly convenient, stable, and trustworthy networks
and security -

Commit to maintaining a constantly-connected and stable network and to protecting our customers' important data, as communication networks serve as a lifeline.

Sustainable Development Goals

SDGs Value Creation (1)

Prepare sustainable life infrastructure

We will provide communications services with stable connections by maintaining highly-reliable networks.

Main Businesses

• Construct 5G mobile communications systems to enable “high-speed, high-capacity,” “ultra-high-reliability, low-latency,” and “massive device connections”
• Provide communications services with stable connections

Representative KPIs	Provision of cutting-edge high-quality network 5G deployment plan Number of base stations: over 10,000 (end of FY2020) over 50,000 (end of FY2021) Population coverage: over 90% (end of 2021) Number of major network accidents:Zero (FY2020) Submarine cable “ADC(Asia Direct Cable)” : Start operation (FY2022)

SDGs Value Creation (2)

Construct robust communications infrastructure to contribute to disaster prevention and mitigation

We regularly engage in measures to safeguard communications infrastructure in the event of a disaster, and are able to restore connections swiftly should disaster strike.

Main Businesses

• Redundancy in backbone networks
• Secure communications in the event of a disaster through tethered balloon radio relay systems

Representative KPIs	Establishment of three main routes (for Okinawa/Tohoku): Completion (FY2021) Equipment and materials for disaster response and recovery: Support and enhancement (annually)

SDGs Value Creation (3)

Promotion of data security and privacy protection initiatives

As a safe and secure communications carrier, we will utilize the latest advanced technologies to monitor and operate our networks, and thoroughly educate our employees on security.

Main Businesses

• Network monitoring and operation utilizing AI
• Develop and operate high-level security environments
• Thoroughly educate employees on security

Representative KPIs	Number of major accidents involving information security: Zero (annually) Number of major accidents involving privacy issues: Zero(annually) Implementing initiatives that help customers to understand how to handle their personal information

Developing a resilient
management foundation

- Tenacious and honest corporate governance,
organization, and personnel -

Conduct corporate governance with integrity to earn the trust of society through ongoing dialogue with stakeholders. In addition, foster innovation and improve the well-being of our employees by developing a progressive workplace environment where diverse human resources can thrive utilizing cutting-edge technologies.

Sustainable Development Goals

SDGs Value Creation (1)

Enhance corporate governance and ensure its effectiveness

We will work to construct sophisticated governance systems, increase management transparency, and engage in honest and fair corporate governance.

Main Businesses

• Enhance corporate governance systems and thoroughly prevent compliance violations
• Implement sophisticated internal controls, eliminate antisocial forces, and prevent corruption

Representative KPIs	Number of compliance violations: Performance monitoring (annually) Number of compliance training sessions: Performance monitoring (annually)

SDGs Value Creation (2)

Sustainable growth through cooperation with stakeholders

We will build strong relationships of trust with our stakeholders through timely and appropriate information disclosure and regular dialogue, and pursue sustainable development together with them.

Main Businesses

• Ethical procurement and transactions
• Sound and transparent information disclosure
• Cooperation with local communities through initiatives such as disaster management agreements and the Social Emergency Management Alliance (SEMA)

Representative KPIs	Sustainability procurement survey collection: 90% or greater (annually) Number of partnerships with NPOs: 1,000 organizations (FY2023)

SDGs Value Creation (3)

Enhance employee happiness with diversity and inclusion

We strive to create environments with meaningful work, where everyone can make the most of their abilities.

Main Businesses

• Support for employee growth and career realization^*
• Fair evaluation and recruitment system
• Promote participation by women, including recruitment and employment of persons with disabilities, and initiatives related to LGBT persons
• Harassment prevention

[Note]
* Free-agent system and job posting system, SoftBank University, SoftBank career dock

Representative KPIs	Create work-friendly workplaces for all Number of woman in managerial roles: 300 (FY2022) Employment of persons with disabilities: At or above the legally mandated level (annually) Paid leave acquisition rate: Keep at 70% or above (annually) Accidents at work sites involving injury or death: Zero (annually)

SDGs Value Creation (4)

Enhance productivity with advanced workplace environments

We will engage in promoting work-style reforms, and health and productivity management utilizing technology.

Main Businesses

• Work-style reforms^*1
• Promote health and productivity management
• Relocate the corporate headquarters to a smart building
• Promote diverse working styles unconstrained by time or place^*2

[Note]
*1 Super Flextime System, telecommuting, operational improvements using AI and IoT, permit employees to take side jobs *2 Telecommuting, use of co-working spaces

Representative KPIs	Work-style reforms and promotion of wellness management Provide office environments that encourage diverse working styles: Performance monitoring (annually) Teleworking ratio: 70% or greater (annually) Ratio of smokers: Less than 20% (annually) High ranking in Japan surveys: Highly ranked among the major surveys (annually)