2. Connecting People and Information
to Create New Excitement- Enhancing Lifestyles with Information and Communications Technology (ICT) -
Provide new experiences and enrich the lifestyles of our customers by
promoting the adoption of smart devices.
Concurrently, create value for both consumers and enterprises by
providing partners with attractive platforms that connect people to information.
Sustainable development goals
SDGs value creation
(1)Realize attractive customer value through
the spread of smart devices
| Target vision | Helping everyone enjoy the value of the latest devices and communication services |
|---|
We engage in providing new, unheard-of experiences and inspiration, and in providing a range of services through technological innovation.
Main businesses
- Provide wide-ranging customer value, price plans and services through the spread of smart devices and multiple brands
- Provide new experiences using 5G (VR, sports viewing, etc.)
| FY2023 | |
|---|---|
| KPIs | Results |
| Smartphone cumulative subscribers: 30 million | 30.73 million |
| Understanding customer feedback / NPS*1 improvement: Number of surveys collected | 4.22 million |
| FY2024 |
|---|
| KPIs |
| Smartphone cumulative subscribers: Annual net additions approximately one millionUpdate |
| Understanding customer feedback / NPS*1 improvement: Number of surveys collected |
Related link
[Note]
-
*1
Net Promoter Score, a metric for assessing customer loyalty
(2)Provide an environment in which everyone
can access information
| Target vision | Progress on infrastructure for acquisition and distribution of easily accessible information |
|---|
We contribute to realizing a society where everybody has equal and unimpaired access to the latest information.
Main businesses
- Provide news and information and increase accessibility through Yahoo! JAPAN and provide services through the LINE communication app, etc.
- Hold smartphone classes in stores nationwide
| FY2023 | |
|---|---|
| KPIs | Results |
| Yahoo! News DAU*1 45 million | 43.6 million |
| Expanding the HAPS Alliance to broaden Internet communications across the world: Promoting initiatives | Alliance members: Increased to 81 companies |
| Smartphone classes: 900,000 classes | 998,000 classes |
| FY2024 |
|---|
| KPIs |
| Aggregate utilization rate on LINE NEWS / Yahoo! News: 79% or higherUpdate |
| Smartphone classes: 1 million classesUpdate |
Related link
[Note]
-
*1
DAU: =Daily active users
(3)Leveraging ICT to create new lifestyles and
enhance the foundations for daily life
| Target vision | Expanding the number of ICT service users in lifestyle fields |
|---|
We contribute to richer lifestyles by enhancing online shopping and using ICT to improve the convenience of services that are close to customers, including education, healthcare, and finance.
Main businesses
- Contribute to education, healthcare and finance using ICT (Yahoo! JAPAN, PayPay, LINE, LOHACO, HELPO, AI Smart Coach, etc.)
- Evolve retail through new BtoC and CtoC platforms (Yahoo! JAPAN Shopping, ZOZOTOWN, ASKUL, etc.)
| FY2023 | |
|---|---|
| KPIs | Results |
| Cumulative registered PayPay users: 60 million*1 | 63.04 million |
| E-commerce domestic merchandise transaction value: ¥3.10 trillion |
¥3.03 trillion |
| FY2024 |
|---|
| KPIs |
| Cumulative registered PayPay users: 70 million*1Update |
| E-commerce domestic merchandise transaction value: ¥3.03 trillionUpdate |
[Notes]
-
*1
Figure for PayPay Corporation only, mid-term target
-
*
Unless otherwise specified, the KPI metrics and targets, as well as results, are for SoftBank Corp. on a non-consolidated basis.
-
*
“Main businesses” include initiatives by SoftBank Corp. and companies in the SoftBank Corp. Group.