Press Releases 2022

SoftBank Corp. to Discontinue 3G Services
on January 31, 2024

November 14, 2022
SoftBank Corp.

SoftBank Corp. today announced that its discontinuation of 3G services, previously planned for the end of January 2024, will take place on January 31, 2024. Customers subscribing to 3G services will be required to switch to 4G and/or 5G price plans and compatible mobile handsets to continue to use SoftBank Corp.'s mobile communication services.

SoftBank Corp. began offering 3G services in December 2022. Since then, faster and higher quality 4G and 5G mobile communication services have become widespread. With its discontinuation of 3G services, SoftBank Corp. will make more effective use of radio spectrum, and it will also strive to increase customer satisfaction by providing convenient communication services with greater stability and quality.

SoftBank Corp. will individually contact applicable customers. In addition to providing details on the 3G service discontinuation, SoftBank Corp. will offer information on the benefits of upgrading to other mobile handsets.

Details of 3G service discontinuation

SoftBank Corp.'s 3G services will be discontinued on January 31, 2024. For details on price plans and services that will be discontinued and affected mobile handsets, please see below.

Individual customers

  1. *

Enterprise customers

Customer inquiries

‘SoftBank’ Customer Support From ‘SoftBank’ handsets: 157 (toll-free)
From landlines: 0800-919-0157 (toll-free)
‘Y!mobile’ Customer Support From Y!mobile handsets: 151 (charged)
From other company handsets/landlines: 0570-039-151 (charged)
‘LINEMO’ Customer Support Inquire via chat message (in Japanese)
‘LINE Mobile’ Customer Center Toll-free number: 0120-142-275
  • SoftBank, the SoftBank name and logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries.
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