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  5. 5. Building High-quality Social Infrastructure

5. Building High-quality
Social Infrastructure- Highly Convenient, Stable, and Trustworthy Networks and Security -

We are committed to maintaining a constantly connected and stable communication network,
while also protecting our customers' important data.
In addition, we will promote the construction of a “next-generation social infrastructure”
with a structure that can meet data processing and the demand for electricity,
which is expected to increase rapidly due to the accelerated evolution of AI.

Sustainable development goals

9 INDUSTRY, INNOVATION AND INFRASTRUCTURE 11 SUSTAINABLE CITIES AND COMMUNITIES 13 CLIMATE ACTION 16 PEACE,JUSTICE AND STRONG INSTITUTIONS
Risks
  • Loss of new business opportunities requiring 5G with ultra-high-speed, large-capacity, ultra-low latency and massive device connectivity
  • Increasing response costs, deterioration of customer trust or loss of subscribers due to network outages or delays in disaster recovery
  • Deterioration of customer trust or loss of subscribers due to the improper use or leakage of personal information
Opportunities
  • Increased ARPU and revenue reflecting communications speed and capacity increases, through the nationwide expansion of 5G coverage
  • Development of new industries and services that use 5G, such as automated driving and telemedicine
  • Increased customer satisfaction through high communications quality and dependable security

(1)Prepare sustainable life infrastructure

Target vision Expansion of renewable energy services
Prepare sustainable life infrastructure Prepare sustainable life infrastructure

We will provide communications services with stable connections by maintaining highly-reliable networks.

Main businesses

  • Promote next-generation infrastructure frameworks (distributed data centers, xIPF, etc.)
  • Broad rollout and quality enhancement of 5G, R&D toward realizing next-generation 6G
  • Participate in submarine cable projects
  • Eliminate regional communications disparities by expanding networks
  • Advance initiatives to prevent network accidents
  • Support network monitoring and operation with AI
FY2024
KPIs Results
5G deployment plan
Expansion of 5G SA*1 coverage: Smartphone SA in key areas of all prefectures (FY2026)
Completion in 21 prefectures
Completion of Phase 1 construction and opening of the Hokkaido Tomakomai Brain DataCenter (FY2026)
  • Land development: Construction started
  • Building construction: Detailed design completed
  • Facility construction: Detailed design completed
  • Network construction: Design completed
Number of major network accidents: Zero 1
High-capacity optical submarine cable: Start of operation (FY2024) Operation started
FY2025
KPIs
5G deployment plan
Expansion of 5G SA*1 coverage: Smartphone SA in key areas of all prefectures (FY2026)
Completion of Phase 1 construction and opening of the Hokkaido Tomakomai Brain DataCenter (FY2026)
Number of major network accidents: Zero

[Note]

  • *1

    SA: Stand-alone

(2)Construct robust communications infrastructure
to contribute to disaster prevention and mitigation

Construct robust communications infrastructure to contribute to disaster prevention and mitigation Construct robust communications infrastructure to contribute to disaster prevention and mitigation

Take daily actions to maintain our communications infrastructure in the event of a disaster and recover rapidly when one occurs.

Main businesses

  • Secure communications service environments in the event of a disaster (using mobile base stations, portable satellite antennas, drones, etc.)
  • Build frameworks for quickly restoring communications environments after disasters
  • Disaster recovery countermeasures, including creating three-route backbone networks
FY2024
KPIs Results
Maintain and enhance equipment and materials for disaster response and recovery:
Strengthen cooperation with external organizations involved in disaster recovery
  • Mobile base station vehicles / portable mobile base stations: 346
  • Mobile power supply vehicles: 91
  • Portable satellite antennas: 813
  • Strengthening collaboration with external organizations and conducting training
FY2025
KPI
Maintain and enhance equipment and materials for disaster response and recovery:
Strengthen cooperation with external organizations involved in disaster recovery

(3)Promote data security and privacy protection initiatives

Promote data security and privacy protection initiatives Promote data security and privacy protection initiatives

As a safe and secure telecommunications carrier, we will utilize the latest advanced technologies to monitor and operate our networks, and thoroughly educate our employees on security.

Main businesses

  • Operation and management using advanced security systems and tools (SIEM*1, 1MDM*2, EDR*3, etc.)
  • Promote the protection and appropriate use of personal information
  • Thoroughly educate employees and build secure environments and facilities (classroom training, regular e-learning and security drills, updating security rules, etc.)
FY2024
KPIs Results
Number of major accidents involving information security: Zero (annually) Zero major accidents
Number of major accidents involving privacy issues: Zero (annually) Zero major accidents
  • Enhance transparency: Addition of corporate data (corporate company information)
  • Strengthening of “self-information control” rights*4: Optimization settings for advertising delivery
  • Disclosure of corporate data
  • Optimization settings for advertising distribution
FY2025
KPIs
Number of major accidents involving information security: Zero (annually)
Number of major accidents involving privacy issues: Zero (annually)
Ensuring transparency in data usage related to AIUpdate

Related link

[Notes]

  • *1

    Security Information and Event Management

  • *2

    Mobile Device Management

  • *3

    Endpoint Detection and Response

  • *4

    Reflection of customer's own intentions

  • *

    Unless otherwise specified, the KPI metrics and targets, as well as results, are for SoftBank Corp. on a standalone basis.

  • *

    “Main businesses” include initiatives by SoftBank Corp. and group companies.

Six material Issues