1. Home
  2. About Us
  3. Sustainability
  4. Major ESG Initiatives
  5. Social
  6. Promotion of Occupational Safety and Health

Promotion of Occupational Health and Safety

Promotion of Occupational Health and Safety Promotion of Occupational Health and Safety


In order to maintain a working environment in which employees can work with both a healthy mind and body, “Health and Safety Management Rules” have been established for application to the SoftBank Corp. Group. Under a system centered on the Occupational Health and Safety Committee which is composed of both the worker's and management sides, we comply with laws, regulations, and company rules related to occupational health and safety and at the same time we are working to continuously improve and enhance our health and safety activities such as setting target values, monitoring performance, and working on company-wide and individual workplace initiatives to achieve our goals.

Health management strategy policy

We have positioned the maintenance and improvement of employees' health as one of the important management issues and have set forth a “Health Management Declaration.” We identify key initiatives regarding health management within the company, set appropriate goals, and monitor the annual performance. In order to promote the implementation of initiatives to achieve these goals, we formulate action plans in accordance with the “Health Management Strategy Policy.” The “Health Management Strategy Policy” has been approved by the board of directors.

Broad-ranging health management KPIs


We have established an “Health and Safety Committee” in workplaces with 50 or more employees with the aim of creating a safe and comfortable working environment.
The committee members consist of representatives from the workers' side of each organization, representatives from the company such as hygiene managers and safety managers, and a neutral chairperson (overall safety and health manager). At the end of each fiscal year, the committee reviews the initiatives of that year, identifies priority risks to address in the following year, sets goals, and formulates specific action plans.Through presentations of good practices implemented within each department and introductions of initiatives from other workplaces, the main focus on safety and health, we strive to contribute to the improvement of the work environment.

Furthermore, we have positioned the maintenance and improvement of employee health as one of the important management challenges and have proclaimed a “Health Management Declaration.” We have also established a specialized department under the direct supervision of the CHRO*1 to promote the creation of an environment where employees can engage in work with both their physical and mental well-being in mind. Moreover, in addition to physical and mental health, we have set KPIs for work engagement. We monitor various indicators from three approaches: “health management,” “a safe and secure workplace environment,” and “health maintenance and promotion.” Through the PDCA cycle, we strive for continuous business improvement.

  1. *1
    As the person with ultimate responsibility for human resources, the Chief Human Resources Officer (CHRO) oversees the provision of a healthy working environment and the management of occupational health and safety.
Promotion system


To prevent serious accidents involving employees, it is important to identify potential risks related to occupational hazards. Based on past incidents and the potential for future occurrences, we have identified and evaluated potential risks by combining the frequency of incidents and the severity of their impact. As a result, we have determined that “work-related accidents involving company vehicles” is a risk that should be prioritized for achieving our KPI goals.

Furthermore, regarding safety risks anticipated in construction activities, we have identified “work at heights during base station construction” as a significant risk. We are implementing measures to mitigate this risk as a priority and working towards achieving the goal of “zero major accidents in construction.”

Serious accidents involving employees or at construction sites Zero

Initiatives to prevent serious accidents

We aim for “zero major accidents associated with work-related vehicle incidents” and implement various safety measures to achieve this goal.

  • Deployment of vehicles equipped with Advanced Driver Assistance Systems (ADAS)
  • Operational management through telematics
  • Pre- and post-operation alcohol checks for all drivers, with records maintained
  • Prohibition of smartphone usage while driving, including hands-free calls
  • Submission of driver's license declaration (annually)
  • Mandatory participation in safety driving education (annually, for accident-causing individuals) and accident prevention awareness campaigns (monthly)

Initiatives for employees

In-house risk checking and audits

To prevent occupational accidents, we believe it is important to identify and reduce occupational safety and health risks in our business activities. As part of our risk assessment, we ensure the health and safety of our employees by conducting stress checks on a regular basis. We also identify potential hazards related to occupational health and safety by having an appointed industrial physician visit the workplace once a month to check the work environment and work activities of our employees.

Based on the results of risk assessment, we determine priorities according to the magnitude of risks and take measures to engage in improvement activities aimed at risk reduction. Particularly for items identified as high risks, we prioritize and promote improvement activities for risk reduction.

Safety measures for disasters and other emergencies

We have established a system to ensure the safety of employees in the event of earthquakes, heavy rainfall, terrorism, and other emergencies. In case of an emergency, we set up a task force as necessary and take appropriate measures based on our “Emergency operational plans” in accordance with the “Disaster Countermeasures Basic Act.” This includes ensuring the safety of employees and facilitating prompt recovery. Immediately after the disaster, we conduct employee safety confirmation using a safety confirmation system and promptly aggregate the status of safety responses. The aggregated information is swiftly and accurately communicated from the Human Resources Department to the management team, enabling appropriate initial responses. Our goal is to ensure the safety of all employees within 24 hours of an emergency occurring.
To prepare for emergencies, we conduct comprehensive disaster preparedness training for the entire company, focusing on large-scale disasters, and employee safety confirmation training utilizing the safety confirmation system twice a year.
Furthermore, as part of our safety measures during normal times, we prioritize employee safety by implementing systems for commuting safety and (for) managing attendance instructions. We also stockpile essential items such as drinking water and food supplies at our nationwide locations, ensuring a conducive environment for maintaining employee health during disasters.

Safety measures for disasters and other emergencies

Response to occupational accidents

Occupational accidents resulting from business-use vehicles accidents are reported through a dedicated reporting channel for occupational accidents. A process is in place for reporting cases with serious consequences, such as death or serious injury, or suspected violations of laws and regulations, through the Compliance Reporting Route as well. We take appropriate action (investigation, response to findings, etc.) against occupational accidents, including drive recorder analysis at the time of an accident, to prevent recurrence.

Health and safety management
for employees
and accompanying family members posted overseas

In order to ensure the health and safety of employees and their family members posted overseas, such as providing information on consultations with industrial physicians to employees prior to posting and requiring employees on assignment to undergo medical examinations upon their temporary return, we support our employees so that they can work overseas with peace of mind through a variety of initiatives, such as enrollment in medical consultation support services in the country of assignment, follow-up on mental, physical, and lifestyle issues through personnel interviews before, during, and after returning from an assignment, and safety confirmation in the event of an emergency for all overseas assignees and overseas business trip employees.

Initiatives targeting contractors
who undertake base station construction

Management of health and
in the construction
of base stations

As a telecommunications provider, we manage safety in construction work ordered by our business partners.

Actions to identify and reduce significant safety risks

As a result of the assessment of possible safety risks in construction based on analysis of past accidents and data on causes of fatal accidents in the construction industry, we have identified “work at heights during base station construction” as a significant risk and have been working on it for a long time. For work at height, which is a significant risk, we are working to achieve our target of “zero serious accidents associated with construction work” by prioritizing risk reduction initiatives. Specifically, we have established our own rules, “Construction Safety Policy,” and strengthened on-site monitoring to eliminate hazards that workers may not be aware of and to ensure site safety. We also hold joint safety conventions with our business partners and conduct safety awareness activities through videos.

Safety inspections at construction sites

To prevent the accident from occurring in the workplace, safety inspections of construction sites are conducted by members of the inspection team designated by the regional engineering manager and the construction safety manager, according to an inspection plan prepared in advance. Inspections are based on the “Safety Inspection Check Sheet” to check construction site management conditions, proper worker assignments/behavior/work environment/documents, and other items. If there is a possibility of inducing a serious industrial accident, we will request an improvement report from our business partners and conduct a re-inspection.
The main conditions for conducting an inspection are the following.

  • Hazardous work such as working at heights and working with heavy machinery
  • New entrants and construction companies with limited experience in our company's construction

Response to occupational accidents in base station construction
and prevention of recurrence

Any occupational accidents that occur during base station construction are reported to the construction safety manager by the department in charge of construction, Respond appropriately to occupational accidents (investigation, response to findings, etc.), and we establish a system to immediately take measures to prevent recurrence. We are working to reduce the number of accidents by analyzing the circumstances of accidents that have occurred in the past and implementing the following four measures to prevent recurrence.

Declaration of a state of emergency

The program is issued in the event of a serious accident, and all departments are required to reinforce safety checks on similar work for a certain period of time.

Accident prevention review meeting

In order to make all accidents a personal matter, we hold review meetings to discuss and share measures to prevent recurrence regardless of the location of the accident.

Distribution of KY support book

We have prepared a KY Support Book, an easily understandable pamphlet summarizing points to prevent recurrence of 104 accidents that have occurred in the past, and distributed it to all construction companies.

Construction company monitoring

Meetings are held with construction companies to review safety measures and implementation.

Appointment of work safety coordinators

We have appointed a “Construction Safety Manager” to oversee the overall safety of workers at our company and our business partners who cooperate with us on construction projects. The construction safety manager leads the management of safety in base station construction and is responsible for various awareness-raising and promotion activities. Including the formulation of safe work policies, development of management methods, training for workers, monitoring of each affiliated company, and planning of new measures to ensure the safety of on-site workers, including those of our business partners.

Support for work crews

In addition to sufficiently ensuring the safety of the work environment, SoftBank Corp. provides necessary safety equipment (e.g., protective gear) to our employees. We also begin construction work after educating the workers involved in the ordered construction about the rules for using the work tools and equipment.

Risk analysis and issue identification

2005- Establishment of construction safety policy and assignment of full time supervisors.
2006- Safety recognition for construction companies.
2008- Promote the use of full harnesses (prior to legalization)
Deployment of safety slogans (every quarter)
2014- Full harness safety belts are now fully mandatory.
2017- A national safety convention (hosted by the company and attended by business partners)

In addition to the above measures, we are also implementing the Safety Pulse Survey and the Continuous Zero Accident Award since fiscal 2020.

Safety Pulse Survey The Safety Pulse Survey is designed to visualize the management status of individual construction sites by tracing the status of key safety management items implemented by business partners on a monthly basis.
Continuous Accident Free Award The Continuous Accident Free Award is given to business partners that have been accident free for a long time and we commend them for their stable business operations and reliable safety management know-how.

Supplier ethics and rules of conduct

In order to reduce occupational health & safety risks in our supply chain, we have established items related to occupational health & safety in our "Supplier Ethics and Rules of Conduct" and request our suppliers to comply with them. We have established standards for occupational health and safety therefore when we start doing business with a new supplier, we sign a basic transaction agreement that includes a commitment to comply with the “Supplier Ethics and Rules of Conduct”, and we also check the compliance status of existing suppliers with this Code through periodic sustainability procurement surveys.

In order to confirm compliance with the Supplier Ethics and Rules of Conduct, we conduct periodic sustainability procurement surveys of existing suppliers to confirm the status of appropriate management in terms of employee health and safety in accordance with international standards and laws and regulations. We also conduct audits of health and safety items for some suppliers and request them to prepare corrective action plans if noncompliance items are found.