Recovery Measures

Recovery Measures Recovery Measures

Aspiring to bring hope to anxious people

When disaster strikes, we want to ensure the fastest possible recovery of communications facilities (lifelines),
and rapid support including initial assistance and the setting up of evacuation centers.
We want to create an environment in which disaster victims can have some peace of mind.

Mobile communications service initiatives

When disasters strike, mobile phones are an important lifeline that people use to get information and to check that their friends and family members are safe. We are planning a disaster-resistant communications network and are striving to create systems that can rapidly recover from a disaster.

Strengthening equipment against disasters

Provisions for power outages

Our network centers have enhanced earthquake resistance, redundancy and are capable of continuous operation when there are power outages

SoftBank checks and reinforces earthquake resistance at all its base stations and has improved communications reliability by preparing backup routings for primary transmission channels. We are implementing measures at critical base stations that will extend operational time during a power outage from 48 to 72 hours.

Base stations that remain operational for more than 24 hours after a power outage

SoftBank is working to reinforce provisions for generators and batteries at base stations, to provide uninterrupted services even during power outages, especially at base stations located around areas containing key facilities that play critical roles in a disaster management, such as government agencies and hospitals.

Deploying mobile power supply vehicles across Japan
Mobile power supply vehicles

We have mobile power supply vehicles across Japan to provide power to base stations in the case of power outages in a disaster.

(As of January 2018)

Number of vehicles by region
Hokkaido Tohoku Kanto Shinetsu Hokuriku Tokai
5 8 15 3 4 9
Kinki Chugoku Shikoku Kyushu Okinawa Total
11 5 6 12 4 82 vehicles

Securing communications when disaster strikes

Securing critical communications

In a major disaster, mobile phone and Internet access surges in the affected areas from customers trying to confirm the safety of their family and friends may result in difficulties with regular communications.

To prevent a large-scale network system failure caused by increased congestion, and protect emergency calls (the telephone numbers 110 and 119 in Japan) and other important communications, SoftBank may temporarily regulate communications services in accordance with the Telecommunications Business Act and in proportion to the scale of the congestion. Through such communications regulation, we are able to protect and preserve a degree of communications services while avoiding a major communications failure. We ask for our customers' understanding with regard to any inconveniences this may cause.

  • Securing critical communications

Restoring services

Development and implementation of a moored-balloon wireless relay system
Moored-balloon wireless relay system

To quickly restore lifeline mobile phone service following a disaster, we have developed a moored-balloon wireless relay system for deployment when a base station is rendered inoperable. These have been positioned at key locations across Japan to provide back-up communications channels for use in a disaster.

The moored-balloon wireless relay system is capable of lifting wireless relay equipment to an altitude of 100 meters, covering a five-kilometer radius in open terrain. SoftBank 3G (mobile phone) (2.1 GHz band) voice communications and packet transmissions (email, Internet, etc.) can be used within the coverage area. We are also conducting trial tests of a new moored-balloon wireless relay system for SoftBank 4G LTE that can be deployable from ships, as part of our efforts to continuously improve this system.

Deployment of mobile base-station vehicles and portable base stations

SoftBank will deploy mobile base stations to rapidly restore services in disaster areas where base stations have been damaged or have lost power. There are many types of mobile base stations positioned across Japan for use in emergencies.

Mobile base station vehicles


Used to establish a temporary base station via satellite link-up when communication lines are damaged in a disaster. Small mobile base station vehicles use their mobility to quickly reach disaster areas.
Coverage radius Approx. 1.8 km
Maximum number of phone lines 13


Used to establish a temporary base station via satellite link-up and usable land-lines when communication lines are damaged in a disaster.
Coverage radius Approx. 1.8-5km
Maximum number of phone lines 200


Used to establish a temporary base station via satellite link-up and usable land-lines when communication lines are damaged in a disaster. Large mobile base station vehicles are the highest capacity type, and all support SoftBank 4G LTE.
Coverage radius Approx. 5km
Maximum number of phone lines 700

(As of February 2018)

Number of mobile base station vehicles by region
Small Medium Large
Hokkaido 1 4 2
Tohoku 1 4 3
Kanto 3 13 11
Shinetsu 0 2 0
Hokuriku 1 2 2
Tokai 1 4 6
Kinki 1 6 4
Chugoku 1 4 2
Shikoku 0 3 2
Kyushu 1 7 3
Okinawa 0 5 1
Total 10 vehicles 54 vehicles 36 vehicles

Portable mobile base stations

Mobile base stations
Two hundred ten satellite link-up-capable portable mobile base stations are positioned across Japan. One hundred of these have vehicle-mounting capability.
Coverage radius Approx. 1.8km
Maximum number of phone lines Approx. 13
  1. *
    In areas with weak reception such as tunnels, buildings, underground and mountainous areas, service may not be available even within the coverage radius.
  2. *
    Please note that there may also be interruptions to service even in cases where the signal strength indicators on mobile devices display maximum level.
  3. *
    The maximum number of phone lines is dependent on the number of landlines that can be prepared in a disaster.

High-speed satellite communication links

The satellite links used by our mobile base-station vehicles and our mobile base-stations can achieve communication download speeds of up to 100 Mbps and upload speeds of up to 10 Mbps, enabling functional communications.

SoftBank to Provide High-Speed LTE Services Using Gilat's Satellite-Based Cellular Backhaul Technology

Rapid restoration of service at damaged base stations

Creating new transmission routes at existing base stations

When damaged transmission lines render base stations inoperative, these base stations will be brought back into operation by establishing interexchange transmission routes using microwave relays, temporary dedicated lines, and equipment for satellite communications.

Mobile satellite antennas

Mobile satellite antennas

These are auto-acquiring satellite antennas that can be used to quickly set up temporary satellite-based communication links. The antennas' equipment supports high-speed communications. By using high-speed satellite circuits, these antenna systems can be used as an alternative to optical fiber lines. As present we have 65 of these antennas in Japan.

Microwave relays

Microwave relays

Where there are no impediments to transmissions between base stations we will set up parabolic antennae that use microwave signals in place of damaged fiber optic lines.

(As of February 2018)

Number of relays by region
Number by frequency band
5GHz 11GHz 18GHz
Hokkaido 2 6 6
Tohoku 2 6 6
Kanto 4 6 6
Hokuriku 2 6 6
Tokai 2 6 6
Kinki 2 6 6
Chugoku 2 6 6
Shikoku 2 6 6
Kyushu 2 6 6
Total 20 54 54

Reconstruction of base stations

Should a base station become inoperable due to damage to the facility or communications equipment, it can be rebuilt in the same place after checking the safety of the ground and foundations and confirming that users are present to use the base station.

Providing means of communication

Loan of mobile phones to local governments and others

Loan of mobile phones to local governments and others

SoftBank has positioned 1,500 satellite and mobile phones at locations across Japan for use in relief and recovery activities in disaster areas, and has prepared a structure whereby they can be loaned free of charge to local governments, public organizations, NPOs and other organizations.

  1. *
    As of March 2018

Securing means of communication for disaster victims

Securing means of communication for disaster victims

As part of our assistance to evacuation centers when disaster strikes, in addition to mobile phones and land-line phones for calls, we will set up Wi-Fi systems (00000 JAPAN) that people will be able to use for free as a means of communication to gather information and check the safety of friends and family members.

Fixed-line communications service initiatives

To be able to offer reliable and high-quality fixed-line communications services and support during a disaster, we are upgrading our facilities and operational systems business continuity even in the case of unforeseen circumstances.

Strengthening equipment against disasters

Robust network center equipment

Robust network center equipment

As a communications operator, SoftBank is taking all possible disaster prevention measures to ensure that facilities containing communications equipment are built to be resilient against earthquakes, fires, power outages and other disasters.

Disaster prevention measures
Resilience measures

Facilities are built to withstand an M 7-class earthquake.

  1. *
    As a standard unique to SoftBank, design specification exceeds those set by Japan's Building Code (able to withstand a M 7 earthquake tremors).
Provisions for power outages

Two power sources are secured even during usual operation times, but in the event of an emergency and power outage, uninterruptible power sources (batteries) and emergency power generators can supply electricity for 48-72 hours.

Securing communications

Transmission line redundancy and multi-routing

Fiber-optic cables and communication transmission line systems laid across Japan are designed and installed for redundancy so traffic can be rerouted in the case of an outage. This strong resilience to outages supports the networks of the SoftBank Group.

Distributed network centers

Network centers are distributed throughout the regions of Japan, primarily in the major cities of
Hokkaido, Tohoku, Kanto, Tokai, Kansai, Chugoku, Shikoku and Kyushu.

Implementing BCP measures

In order to fulfill our responsibilities as a telecommunications carrier that manages infrastructure with respect to the expanding scale of disasters in recent years, we have established the objective of “building a high-quality social network” within our materiality to enact measures to maintain telecommunications infrastructure during a disaster on a regular basis. During the disaster response training held at the network centers in Japan in FY 2019, a total of over 400 managers participated. When Typhoon No. 19 inflicted massive damage across Japan in 2019, we assembled mobile base station trucks, portable base stations, portable satellite antennas, mobile power supply trucks, portable generators, and other equipment to completely restore the network in four days.