Press Releases 2019

Discontinuation of 3G Services

December 6, 2019
SoftBank Corp.

SoftBank Corp. today announced that it will discontinue 3G services in late January 2024 to provide stable, high-quality and comfortable telecommunication services by utilizing spectrum efficiently. SoftBank Corp. first began offering 3G services in December 2002. Since then, SoftBank Corp. has spread LTE services that offer faster speeds and better communication quality. Accordingly, SoftBank will discontinue 3G services and proceed with plans to use spectrum efficiently.

SoftBank Corp. will aim to further increase customer satisfaction by providing stable telecommunication services that offer fast speeds and large data volumes.

Please refer to the links below (in Japanese) to see how price plans and devices will be affected by the discontinuation of 3G services.

Individual customers

Enterprise customers

Customer inquiries

SoftBank Customer Support


Dial 157 from mobile phone (toll-free)

From fixed-line phone 0800-919-0157 (toll-free)
  1. *
    Press “8” for English support

Y!mobile Customer Center


Dial 151 from mobile phone (charged)

From other carrier mobile phone or fixed-line phone 0570-039-151 (charged)
  1. *
    Press “5” for English support
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