Press Releases 2024

SoftBank Corp. to Postpone Discontinuation
of 3G Services

January 17, 2024
SoftBank Corp.

SoftBank Corp. (“SoftBank”) expresses its deepest sympathies to all those affected by the 2024 Noto Peninsula Earthquake.

As previously announced in its press release dated October 3, 2023, SoftBank originally scheduled the discontinuation of its 3G services for January 31, 2024. However, in consideration of the difficulties some customers are facing when switching from 3G to 4G/5G services due to the earthquake, SoftBank is postponing the discontinuation of its 3G service to April 15, 2024*1*2*3. If there is any further extension to the discontinuation date for customers in disaster-affected areas, SoftBank will provide updates in due course*4.

SoftBank will prioritize the safety and peace of mind of affected customers and continue to provide wide-ranging support to disaster-affected areas.

  1. *1
    Customers in any of the following categories will have their subscriptions automatically cancelled on April 16, 2024.
    • Customers who subscribed to 3G price plans
    • Contracts unable to use VoLTE services on price plans that support 4G/5G
    • Customers using specific mobile handsets purchased from SoftBank that are only compatible with 3G services
  2. *2
    3G subscriptions will not automatically be cancelled on February 1st, so if applicable customers do not proceed with the cancellation process, usage fees will be incurred from February 1st onwards. However, customers with billing periods ending on the 10th of each month, the 20th of each month and the last day of the month will not be charged for mobile communication service fees from April 11, March 21, and April 1, respectively. Other items, such as device payment installments and SoftBank Consolidated Payment, will be charged.
  3. *3
    The “HOME ANTENNA FT” femtocell service will be discontinued on January 31. SoftBank will provide information here (in Japanese) regarding the service for customers in disaster-affected areas.
  4. *4
    For customers in areas eligible for the Disaster Relief Act, SoftBank is implementing support measures such as waiving fees for additional data purchases and extending payment deadlines.

Details of 3G service discontinuation

Please see the dedicated websites below for more details.

Individual customers

  1. *

Enterprise customers

Customer inquiries

‘SoftBank’ Customer Support From ‘SoftBank’ handsets: 157 (toll-free)
From landlines: 0800-919-0157 (toll-free)
‘Y!mobile’ Customer Support From ‘Y!mobile’ handsets: 151 (charged)
From other company handsets/landlines: 0570-039-151 (charged)
‘LINEMO’ Customer Support Inquire via chat message (in Japanese)
‘LINE Mobile’ Customer Center Toll-free number: 0120-142-275
  • SoftBank, the SoftBank name and logo are registered trademarks or trademarks of SoftBank Group Corp. in Japan and other countries.
  • Other company, product and service names in this press release are registered trademarks or trademarks of the respective companies.