ESG Data

SoftBank Corp. and major subsidiaries' data related to ESG (Environment, Social, Governance) on our business activities are disclosed by items.

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Employees

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Employees*1 [Persons] Women ② FY24:
100%		 8,004 15,300 19,141 19,290 19,383
Men 19,162 30,276 35,845 36,110 35,687
Total 27,166 45,576 54,986 55,400 55,070
Average Temporary Employees*1 [Persons] ② FY24:
100%		 4,716 21,096 21,954 23,941 22,888
Average Consecutive Years Served*1 [Years] Women ② FY24:
100%		 10.7 8.3 7.9 9.0 9.4
Men 11.4 9.6 9.2 9.8 10.1
Total 11.2 9.2 8.8 9.6 9.9
Average Age of Employees*1 [Age] Women ② FY24:
100%		 37.1 36.1 36.9 37.5 37.7
Men 39.6 39.0 39.2 39.5 39.9
Total 38.9 38.1 38.4 38.8 39.1
Age Composition of Employees*1 [Persons] 20s ② FY24:
100%		 4,882 10,290 11,197 10,770 9,952
30s 10,506 17,323 20,551 20,399 20,366
40s 8,255 13,280 16,112 16,454 16,506
50s 3,265 5,012 6,721 7,355 7,754
60s 43 192 405 422 492
[%] Less than 30 18.1 22.3 20.4 19.5 18.8
30 to 49 69.6 66.4 66.7 66.5 69.5
50 and Older 12.3 11.3 13.0 14.0 11.8
Employees by Management Position*2 [Persons] Manager Class ② FY24:
100%		 4,518 6,845 7,750 7,921 8,399
Department Head Class or Above 1,840 2,867 3,258 3,447 3,715
Total 6,358 9,712 11,008 11,368 12,114
Employees Reemployed after Retirement [Persons] ② FY24:
75.3%		 135 144 163 185 215
Employees Absent from Work [Persons] ② FY24:
75.3%		 285 300 331 430 440
Employees Who Took Leave for Nursing Care [Persons] ② FY24:
75.3%		 13 22 23 22 31
Employee Turnover*3 [Persons] Gender Women ① - 156 142 155 173 159
Men 407 522 618 581 553
Total 563 664 773 754 712
Reason Voluntary ② FY24:
100%		 2,307 2,834 3,066 2,962 2,973
Non-voluntary 51 101 146 88 148
Total 2,358 2,935 3,212 3,050 3,121
Turnover Rate*3 [%] Gender Women ① - 2.8 2.5 2.7 2.9 2.7
Men 2.7 3.4 3.9 3.7 3.6
Total 2.7 3.1 3.6 3.5 3.4
Reason Voluntary ② FY24:
99.2%		 5.3 6.1 5.7 5.6 5.6
Non-voluntary 0.1 0.3 0.3 0.2 0.3
Total 5.4 6.4 6.0 5.8 5.9
Three-year Retention Rate of New Graduates [%] Women ① - - - 84.2 91.2 84.3
Men - - 80.2 79.6 88.7
Total - - 81.0 82.1 87.4
Employee Turnover Due to Nursing Care [Persons] ① - - - 0 0 0
Ratio of Annual Paid Leave Taken*4 [%] Women ① - - - - 80.8 78.5
Men - - - 76.6 74.6
Total 62.9 70.1 77.3 77.7 75.7
Total ② FY24:
91.8%		 62.5 70.2 77.7 77.5 75.3
Ratio of Telework*5 [%] ① - 95.9 95.9 95.7 95.3 95.1
Employees Who Have Taken Days off for Volunteer Activities [Persons] ① - 16 56 98 237 285
Ratio of Employees Who Joined the Labor Union [%] ① - 25.1 23.8 22.7 21.6 20.6
[Notes]
  1. *1
    As of March 31 for each fiscal year
  2. *2
    As of April 1 for each fiscal year
  3. *3
    Due to a change in boundary in FY21, the figures for FY20 have been retroactively adjusted.
  4. *4
    Due to a change in definition in FY21, the figures for FY20 have been retroactively adjusted.
  5. *5
    Ratio of employees who engaged in telework once or more a month

Recruitment and Diversity

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Newly Hired Employees (New Graduates) [Persons] Women ② FY24:
75.3%		 186 149 234 245 202
Men 660 565 719 709 429
Total 846 714 953 954 631
Newly Hired Employees (Mid-career Workers) [Persons] Women ② FY24:
75.3%		 256 209 238 113 209
Men 711 853 642 313 505
Total 967 1,062 880 426 714
Newly Hired Employees (Employees with Disabilities) [Persons] ① - 37 32 33 46 36
Ratio of Women to Newly Hired Employees (New Graduates) [%] ② FY24:
75.3%		 22.0 20.9 24.6 25.7 32.0
Foreign Nationals in New Graduates Hired [Persons] ② FY24:
75.3%		 96 54 76 58 35
Ratio of Foreign Nationals to Newly Hired Employees (New Graduates) [%] ② FY24:
75.3%		 11.3 7.6 8.0 6.1 5.5
Average Employment Cost [Thousand yen] ② FY24:
75.3%		 986 1,502 1,191 877 1,503
Internal Hiring Rate*1*2 [%] ① - 81.0 81.4 85.0 87.1 86.4
Ratio of Female Employees*3 [%] Revenue-generating Sections*4 ② FY24:
100%		 33.1 37.4 39.1 41.8 42.6
STEM Sections*5 13.5 17.8 18.4 16.9 17.8
Other Sections - - 45.1 45.9 46.0
Total 29.5 33.6 34.8 34.8 35.2
Women in Management Positions*6 [Persons] Rank Manager Class ① - 290 322 382 423 463
Department Head Class or Above 48 56 62 73 86
Total 338 378 444 496 549
Manager Class*1 ② FY24:
100%		 518 1,043 1,297 1,329 1,471
Department Head Class or Above 87 249 296 350 438
Total*1 605 1,292 1,593 1,679 1,909
Section Revenue-generating Sections*4 ① - - - - - 170
STEM Sections*5 - - - - 93
Other Sections - - - - 286
Total - - - - 549
Revenue-generating Sections*4 ② FY24:
93.7%		 - - - - 762
STEM Sections*5 - - - - 338
Other Sections - - - - 752
Total - - - - 1,852
Ratio of Women in Management Positions*6 [%] Rank Manager Class ① - 8.5 9.1 10.3 11.0 11.7
Department Head Class or Above 3.5 4.0 4.2 4.8 5.5
Total 7.1 7.6 8.6 9.2 9.9
Manager Class*1 ② FY24:
100%		 11.5 15.2 16.7 16.8 17.5
Department Head Class or Above 4.7 8.7 9.1 10.2 11.8
Total*1 9.5 13.3 14.5 14.8 15.8
Section Revenue-generating Sections*4 ① - - - - - 10.4
STEM Sections*5 - - - - 5.5
Other Sections - - - - 13.0
Total - - - - 9.9
Revenue-generating Sections*4 ② FY24:
93.7%		 - - - - 19.8
STEM Sections*5 - - - - 8.4
Other Sections - - - - 18.8
Total - - - - 15.6
Employees Taking Childcare Leave [Persons] Women ② FY24:
92.1%		 423 527 463 491 848
Men 330 347 522 677 908
Ratio of Employees Taking Childcare Leave [%] Women ① - - - 100.0 100.0 100.0
Men - - 65.5 68.5 78.2
Women ② FY24:
92.1%		 100.0 100.0 100.0 100.0 100.0
Men 39.0 39.9 56.7 63.2 67.9
Return Rate from Childcare Leave [%] ① - - - 100.0 100.0 100.0
Ratio of Employees by Nationality or Region*3 [%] Japan ② FY24:
99.9%		 97.00 94.53 87.53 89.59 91.06
People's Republic of China 1.44 1.76 1.53 1.36 1.50
Republic of Korea 0.96 1.88 5.51 4.68 2.07
Other: Asia 0.47 1.30 4.40 3.76 4.68
North America 0.05 0.19 0.47 0.21 0.22
Latin America 0.00 0.06 0.12 0.07 0.07
Middle East 0.00 0.00 0.04 0.01 0.01
Europe 0.05 0.21 0.32 0.25 0.27
Oceania 0.01 0.05 0.06 0.05 0.05
Africa 0.02 0.02 0.02 0.02 0.06
Ratio of Employees in Management Positions by Nationality or Region*6 [%] Japan ② FY24:
99.9%		 99.26 93.27 91.11 92.55 90.81
People's Republic of China 0.22 0.34 0.58 0.58 0.65
Republic of Korea 0.34 3.40 4.44 3.41 4.41
Other: Asia 0.06 2.63 3.38 3.04 3.65
North America 0.06 0.19 0.23 0.19 0.22
Latin America 0.00 0.02 0.03 0.03 0.06
Middle East 0.00 0.01 0.01 0.01 0.00
Europe 0.02 0.10 0.15 0.13 0.16
Oceania 0.02 0.03 0.05 0.04 0.03
Africa 0.02 0.01 0.02 0.02 0.02
Ratio of Employees with Disabilities*7 [%] ① - 2.39 2.34 2.46 2.74 2.92
② FY24:
99.7%		 2.39 2.15 2.32 2.47 2.69
[Notes]
  1. *1
    Due to a change in definition in FY21, the figures for FY20 have been retroactively adjusted.
  2. *2
    Internal hiring rate is calculated with the equation: (the number of employees transferred) / (the number of employees transferred + the number of new recruits).
  3. *3
    As of March 31 for each fiscal year
  4. *4
    The revenue-generating section means the sales section.
  5. *5
    STEM stands for Science, Technology, Engineering, and Mathematics (Engineering and Planning).
  6. *6
    As of April 1 for each fiscal year
  7. *7
    As of June 1 for each fiscal year

Personnel Development

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Average Period of Training/Personnel Development*1*2 [Hours/Person] ② FY24:
93.2%		 14.7 21.5 22.8 23.1 23.9
Average Cost for Training/Personnel Development*1 [Yen/Person] ② FY24:
93.2%		 129,174 134,478 107,779 103,625 147,716
Human Capital Return on Investment*3*4 [-] ② FY24:
100%		 3.7 3.0 2.5 2.6 2.7
[Notes]
  1. *1
    Due to a change in definition in FY21, the figures for FY20 have been retroactively adjusted.
  2. *2
    Calculated by multiplying the number of hours of each training held by the number of participants
  3. *3
    Calculated as [(Total net sales – (Total operating expenses – Total employee-related expenses)] ÷ Total employee-related expenses
  4. *4
    Due to a change in definition in FY23, the figures for FY20 to FY22 have been retroactively adjusted.

Engagement Survey

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Response Rate [%] ① - 96.8 96.4 96.3 99.0 96.9
Overall Score*1*2*3*4 [Points] Women ① - 3.57 3.63 3.63
(61)		 65 65
Men 3.59 3.63 3.63
(61)		 66 67
Total 3.58 3.63 3.62
(61)		 66 66
Ratio of Employees with High Engagement (High Overall Score)*5 [%] ① - 22.3 25.6 25.3 49.9 48.6
② FY24:
69.9%		 22.1 24.9 24.7 48.7 47.5
[Notes]
  1. *1
    Overall score: Aggregated values of results related to work, workplace, boss and company
  2. *2
    Due to a change in definition in FY23, definitions differ between FY20 to FY22 and from FY23 onward.
  3. *3
    In FY20 to FY22, this was scored out of 5 (less than 3.00 = Low, 3.00 to 3.49 = Normal, 3.50 to 3.99 = High, 4.00 or higher = Very high) From FY23 onward, this is scored out of 100 (less than 50 = Low, 50 to 64 = Normal, 65 to 74 = High, 75 or higher = Very high)
  4. *4
    Figures shown in parentheses for FY22 are the values under the FY23 definition.
  5. *5
    Employees with a score of 4.00 or above in FY20 to FY22, and a score of 75 or above from FY23 onward

Occupational Health & Safety

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Total Working Hours per Year [Hours] Women ① - - - - 1,814 1,781
Men - - - 1,973 1,968
Total 1,847 1,805 1,926 1,931 1,917
Total ② FY24:
91.8%		 1,887 1,849 1,891 1,901 1,886
Average Monthly Overtime Hours [Hours] ① - - 27.0 24.9 24.9 24.8
Ratio of Employees Who Underwent a Stress Check [%] ② FY24:
91.8%		 86.6 87.2 87.7 87.0 88.2
Ratio of Positive Findings in the Regular Health Examination [%] ② FY24:
91.3%		 61.1 59.3 55.2 46.7 46.3
Completion Rate for Specific Health Guidance [%] ② FY24:
89.8%		 34.6 56.5 51.1 45.9 47.0
Ratio of Employees Who Smoke* [%] ① - 26.8 25.8 24.7 24.5 24.4
② FY24:
89.4%		 23.8 22.8 21.7 18.5 16.5
Total Recordable Incident Rate (TRIR) [-] ① - 0.13 0.13 0.02 0.15 0.10
Lost Time Incident Rate (LTIR) [-] ① - 0.10 0.10 0.02 0.02 0.07
Major Accidents During Mobile Base Station Construction [Accidents] ★ ① - 0 0 0 0 0
[Note]
  1. *
    As of March 31 for each fiscal year

Community/Society

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Total Amount of Donations [Thousand yen] ① - 129,067 286,193 118,850 107,029 4,643,808
Aid for Disaster Victims [Thousand yen] ① - 317 195 2,897 3,593 2,964

Network Issues

Item [Unit] Boundary Coverage FY2020 FY2021 FY2022 FY2023 FY2024
Major Network Incidents*1 [Incidents] ① - 0 0 0 2 1
Network Interruption Frequency per Customer*2 [Interruptions/Person-year] ① - - 0.00065927 0.00126637 0.00024384 0.08036178
Network Interruption Duration per Customer*2 [Hours/Person-year] ① - - 0.0138 0.0058 0.0048 0.0315
[Notes]
  1. *1
    Report based on Article 57 of Enforcement Regulations of Telecommunications Business Act
  2. *2
    Calculated based on the disclosure metrics of the SASB (Sustainability Accounting Standards Board) Standards