ESG Data

SoftBank Corp. and ｍajor subsidiaries' data related to ESG (Environment, Social, Governance) on our business activities are disclosed by items.

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Employees

★: Third-party verified

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Employees*1 [Persons] Women ② FY2021:
99%		 5,358 5,356 7,730 8,004 15,300
Men 13,433 13,468 18,332 19,162 30,276
Total 18,791 18,824 26,062 27,166 45,576
Average Temporary Employees*1 [Persons] ② FY2021:
100%		 3,829 3,733 4,449 4,716 21,096
Average Consecutive Years Served*1 [Years] Women ② FY2021:
99%		 10.3 10.9 10.2 10.7 8.3
Men 12.0 12.2 11.2 11.4 9.6
Total 11.4 11.9 10.9 11.2 9.2
Average Age of Employees*1 [Age] Women ② FY2021:
99%		 35.8 36.3 36.6 37.1 36.1
Men 40.0 40.1 39.3 39.6 39.0
Total 38.7 39.1 38.5 38.9 38.1
Age Composition of Employees*1 20s*7 [Persons] ② FY2021:
99%		 3,434 3,337 5,042 4,882 10,290
30s*7 [Persons] 7,412 7,276 10,017 10,506 17,323
40s*7 [Persons] 5,810 5,904 7,863 8,255 13,280
50s*7 [Persons] 2,113 2,283 2,905 3,265 5,012
60s*7 [Persons] 22 24 45 43 192
Less than 30 Years Old [%] 18.3 17.7 19.5 18.1 22.3
30 to 49 Years Old [%] 70.4 70.0 69.1 69.6 66.4
50 Years Old or Older [%] 11.3 12.3 11.4 12.3 11.3
Employees by Management Position*2 [Persons] Manager Class ② FY2021:
99%		 3,097 3,139 4,161 4,518 6,845
Department Head Class or Above 1,192 1,254 1,749 1,840 2,867
Total 4,289 4,393 5,910 6,358 9,712
Employees Reemployed after Retirement [Persons] ② FY2021:
74%		 65 52 105 135 144
Employees Absent from Work [Persons] ② FY2021:
74%		 236 208 303 285 300
Employees Who Took Leave for Nursing Care [Persons] ② FY2021:
74%		 15 12 18 13 22
Employee Turnover*3 [Persons] Voluntary ② FY2021:
99%		 620 2,584 2,697 2,307 2,834
Total 648 2,698 2,795 2,358 2,935
Turnover Rate*3 [%] Voluntary Turnover Rate ② FY2021:
99%		 3.1 6.7 6.3 5.3 6.1
Total 3.2 7.0 6.6 5.4 6.4
Ratio of Annual Paid Leave Taken*4 [%] ① ★ - 76.2 77.7 73.2 62.9 70.1
② FY2021:
74%		 76.1 77.6 74.9 62.5 70.2
Ratio of Telework*5 [%] ★ ① - - - - 95.9 95.9
Employees Who Have Taken Days off for Volunteer Activities*6 [Persons] ① - - 153 179 16 56
Ratio of Employees Who Joined the Labor Union [%] ① - - - - 25.1 23.8
[Notes]
  1. *1
    As of March 31 for each fiscal year
  2. *2
    As of April 1 for each fiscal year
  3. *3
    Due to a change in boundary in FY2021, the figures for FY2018 to FY2020 have been retroactively adjusted.
  4. *4
    Due to a change in definition in FY2021, the figures for FY2017 to FY2020 have been retroactively adjusted.
  5. *5
    Ratio of employees who engaged in telework once or more a month
  6. *6
    The name of this item was changed in FY2020.
  7. *7
    Excluding seconded employees from other companies for some companies

Recruitment and diversity

★: Third-party verified

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Newly Hired Employees (New Graduates) [Persons] Women ② FY2021:
74%		 156 151 233 186 149
Men 303 321 744 660 565
Total 459 472 977 846 714
Newly Hired Employees (Mid-career Workers) [Persons] Women 45 79 257 256 209
Men 193 316 651 711 853
Total 238 395 908 967 1,062
Newly Hired Employees (Employees with Disabilities) [Persons] ① - 14 21 19 37 32
Ratio of Women to Newly Hired Employees (New Graduates) [%] ② FY2021:
74%		 34.0 32.0 23.8 22.0 20.9
Foreign Nationals in New Graduates Hired [Persons] ② FY2021:
74%		 21 38 64 96 54
Ratio of Foreign Nationals to Newly Hired Employees (New Graduates) [%] ② FY2021:
74%		 4.6 8.1 6.6 11.3 7.6
Average Employment Cost [Thousand yen] ② FY2021:
74%		 1,018 1,104 864 986 1,502
Internal Hiring Rate*1*2 [%] ② FY2021:
65%		 88.0 86.2 84.7 81.0 81.4
Ratio of Female Employees*3 [%] Revenue-generating Sections*4 ② FY2021:
99%		 31.8 32.6 33.3 33.1 37.4
STEM Sections*5 14.5 14.4 14.2 13.5 17.8
Total 28.5 28.5 29.7 29.5 33.6
Women in Management Positions*6 [Persons] Manager Class ① - 210 235 256 290 322
Department Head Class or Above 31 37 44 48 56
Total 241 272 300 338 378
Manager Class*1 ② FY2021:
99%		 211 237 455 518 1,043
Department Head Class or Above 31 37 79 87 249
Total*1 242 274 534 605 1,292
Ratio of Women in Management Positions*6 [%] Manager Class ★ ① - 6.8 7.5 8.0 8.5 9.1
Department Head Class or Above ★ 2.6 3.0 3.4 3.5 4.0
Total ★ 5.6 6.2 6.6 7.1 7.6
Manager Class*1 ② FY2021:
99%		 6.8 7.6 10.9 11.5 15.2
Department Head Class or Above 2.6 3.0 4.5 4.7 8.7
Total 5.6 6.2 9.0 9.5 13.3
Employees Taking Childcare Leave [Persons] Women ② FY2021:
74%		 334 348 460 423 527
Men 101 141 269 330 347
Ratio of Employees Taking Childcare Leave [%] Women ② FY2021:
74%		 100.0 100.0 100.0 100.0 100.0
Men 14.2 20.0 27.5 39.0 39.9
Ratio of Employees by Nationality or Region*3 [%] Japan ② FY2021:
99%		 98.31 98.07 97.02 97.00 94.53
People's Republic of China 0.89 0.96 1.40 1.44 1.76
Republic of Korea 0.54 0.60 0.93 0.96 1.88
Other: Asia 0.17 0.27 0.52 0.47 1.30
North America 0.05 0.05 0.04 0.05 0.19
Latin America 0.00 0.00 0.00 0.00 0.06
Middle East 0.00 0.00 0.00 0.00 0.00
Europe 0.02 0.03 0.05 0.05 0.21
Oceania 0.00 0.00 0.01 0.01 0.05
Africa 0.02 0.02 0.03 0.02 0.02
Ratio of Employees in Management Positions by Nationalityor Region*6 [%] Japan ② FY2021:
99%		 99.40 99.26 99.40 99.26 93.27
People's Republic of China 0.19 0.23 0.15 0.22 0.34
Republic of Korea 0.23 0.30 0.27 0.34 3.40
Other: Asia 0.05 0.05 0.07 0.06 2.63
North America 0.09 0.09 0.07 0.06 0.19
Latin America 0.00 0.00 0.00 0.00 0.02
Middle East 0.00 0.00 0.00 0.00 0.01
Europe 0.02 0.05 0.02 0.02 0.10
Oceania 0.00 0.00 0.00 0.02 0.03
Africa 0.02 0.02 0.02 0.02 0.01
Ratio of Employees with Disabilities*7 [%] ① - 2.24 2.19 2.30 2.39 2.34
② FY2021:
99%		 2.22 2.15 2.26 2.39 2.15
[Notes]
  1. *1
    Due to a change in definition in FY2021, the figures for FY2020 have been retroactively adjusted.
  2. *2
    Internal hiring rate is calculated with the equation: (the number of employees transferred) / (the number of employees transferred + the number of new recruits).
  3. *3
    As of March 31 for each fiscal year
  4. *4
    The revenue-generating section means the sales section.
  5. *5
    STEM stands for Science, Technology, Engineering, and Mathematics (Engineering and Planning).
  6. *6
    As of April 1 for each fiscal year
  7. *7
    As of June 1 for each fiscal year

Personnel development

★: Third-party verified

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Average Period of Training/Personnel Development*1 [Hours/Person] ② FY2021:
89%		 - 11.0 10.0 14.7 21.5
Average Cost for Training/Personnel Development*1 [Yen/Person] ② FY2021:
89%		 - 195,115 225,673 129,174 134,478
[Note]
  1. *1
    Due to a change in definition in FY2021, the figures for FY2020 have been retroactively adjusted.

Employee satisfaction level

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Survey on the Employee Satisfaction Level: Response Rate [%] ① - 97.2 98.1 97.4 96.8 96.4
Survey on the Employee Satisfaction Level: Overall Satisfaction Level*1*2 [Points] Women ① - 3.44 3.46 3.49 3.57 3.63
Men 3.51 3.53 3.55 3.59 3.63
Total 3.50 3.51 3.53 3.58 3.63
Survey on the Employee Satisfaction Level: Ratio of Employees with High Engagement*3 [%] ① - 19.2 20.6 21.2 22.3 25.6
[Notes]
  1. *1
    Overall satisfaction level: Aggregated values of results related to work, workplace, boss and company
  2. *2
    Scored out of 5 (less than 3.00 = Low, 3.00 to 3.49 = Normal, 3.50 to 3.99 = High, 4.00 or higher = Very high)
  3. *3
    Employees with high engagement: Employees with a score of 4.00 or above

Occupational health & safety

★: Third-party verified

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Total Working Hours per Year [Hours] ② FY2021:
74%		 1,815 1,770 1,793 1,887 1,849
Average Monthly Overtime Hours [Hours] ① - - - - - 27.0
Ratio of Employees Who Underwent a Stress Check [%] ② FY2021:
74%		 89.4 90.1 90.5 86.6 87.2
Ratio of Positive Findings in the Regular Health Examination [%] ② FY2021:
74%		 56.6 59.7 59.7 61.1 59.3
Completion Rate for Specific Health Guidance [%] ② FY2021:
74%		 30.3 31.6 34.5 34.6 56.5
Ratio of Employees Who Smoke*1 [%] ① - 30.6 29.9 29.7 26.8 25.8
② FY2021:
74%		 30.5 29.8 26.6 23.8 22.8
Total Recordable Incident Rate (TRIR) ① - - - 0.20 0.13 0.13
Lost Time Incident Rate (LTIR) ② FY2021:
74%		 - - 0.11 0.10 0.10
Major Accidents During Mobile Base Station Construction [Accidents] ★ ① - - - - 0 0
[Note]
  1. *1
    As of March 31 for each fiscal year

Community/Society

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Total Amount of Donations*1 [Thousand yen] ① - 23,003 165,556 140,304 129,067 286,193
Aid for Disaster Victims [Thousand yen] ① - 368 2,318 713 317 195
[Note]
  1. *1
    Due to a change in definition in FY2020, the figures for FY2017 to FY2019 have been retroactively adjusted.

Network issues

Item [Unit] Boundary Coverage FY2017 FY2018 FY2019 FY2020 FY2021
Major Network Incidents*1 [Incidents] ① - 1 2 0 0 0
Network Interruption Frequency per Customer*2 [Interruptions/Person-year] ① - - - - - 0.00065927
Network Interruption Duration per Customer*2 [Hours/Person-year] ① - - - - - 0.0138
[Notes]
  1. *1
    Report based on Article 57 of Enforcement Regulations of Telecommunications Business Act
  2. *2
    Calculated based on the disclosure metrics of the SASB (Sustainability Accounting Standards Board) Standards