ESG Data

SoftBank Corp. and major subsidiaries' data related to ESG (Environment, Social, Governance)
on our business activities are disclosed by items.

ESG Data Book 2026

Past ESG Data BookClose

Employees

Item [Unit] Bound-ary Cover-age FY2021 FY2022 FY2023 FY2024 FY2025
Employees*1 [Persons] Women ② FY25:
100.0%		 15,300 19,141 19,290 19,383 21,317
Men 30,276 35,845 36,110 35,687 37,115
Total 45,576 54,986 55,400 55,070 58,432
Average Temporary Employees*1 [Persons] ② FY25:
100.0%		 21,096 21,954 23,941 22,888 22,906
Average Consecutive Years Served*1 [Years] Women ② FY25:
99.8%		 8.3 7.9 9.0 9.4 8.9
Men 9.6 9.2 9.8 10.1 10.1
Total 9.2 8.8 9.6 9.9 9.7
Average Age of Employees*1 [Age] Women ② FY25:
99.8%		 36.1 36.9 37.5 37.7 37.7
Men 39.0 39.2 39.5 39.9 39.9
Total 38.1 38.4 38.8 39.1 39.1
Age Composition of Employees*1 [Persons] 20s ② FY25:
100.0%		 10,290 11,197 10,770 9,952 10,704
30s 17,323 20,551 20,399 20,366 21,660
40s 13,280 16,112 16,454 16,506 17,100
50s 5,012 6,721 7,355 7,754 8,464
60s 192 405 422 492 504
[%] Less than 30 22.3 20.4 19.5 18.1 18.3
30 to 49 66.4 66.7 66.5 66.9 66.3
50 and Older 11.3 13.0 14.0 15.0 15.3
Employees by Management Position*2 [Persons] Manager Class ② FY25:
99.8%		 6,845 7,750 7,921 8,399 8,835
Department Head Class or Above 2,867 3,258 3,447 3,715 3,485
Total 9,712 11,008 11,368 12,114 12,320
Employees Reemployed after Retirement [Persons] ② FY25:
74.4%		 144 163 185 215 250
Employees Absent from Work [Persons] ② FY25:
74.4%		 300 331 430 440 524
Employees Who Took Leave for Nursing Care [Persons] ② FY25:
74.4%		 22 23 22 31 22
Employee Turnover [Persons] Gender Women ① - 142 155 173 159 191
Men 522 618 581 553 575
Total 664 773 754 712 766
Reason Voluntary Turnover ② FY25:
99.8%		 2,834 3,066 2,962 2,973 4,124
Non-voluntary Turnover 101 146 88 148 168
Total 2,935 3,212 3,050 3,121 4,292
Turnover Rate [%] Gender Women ① - 2.5 2.7 2.9 2.7 3.2
Men 3.4 3.9 3.7 3.6 3.8
Total 3.1 3.6 3.5 3.4 3.6
Reason Voluntary Turnover ② FY25:
99.8%		 6.1 5.7 5.6 5.6 7.3
Non-voluntary Turnover 0.3 0.3 0.2 0.3 0.3
Total 6.4 6.0 5.8 5.9 7.6
Three-year New Graduate Retention Rate [%] Women ① - - 84.2 91.2 84.3 91.8
Men - 80.2 79.6 88.7 89.5
Total - 81.0 82.1 87.4 90.3
Employee Turnover Due to Nursing Care [Persons] ① - - 0 0 0 0
Ratio of Annual Paid Leave Taken [%] Women ① - - - 80.8 78.5 80.6
Men - - 76.6 74.6 75.5
Total 70.1 77.3 77.7 75.7 77.0
Total ② FY25:
99.8%		 70.2 77.7 77.5 75.3 76.3
Ratio of Telework*3 [%] ① - 95.9 95.7 95.3 95.1 95.1
Employees Who Have Taken Days Off for Volunteer Activities [Persons] ① - 56 98 237 285 348
Ratio of Employees Who Joined the Labor Union [%] ① - 23.8 22.7 21.6 20.6 19.4
[Notes]
  1. *1
    As of March 31 for each fiscal year
  2. *2
    As of April 1 for each fiscal year
  3. *3
    Ratio of employees who engaged in telework once or more a month

Recruitment and Diversity

Item [Unit] Bound-ary Cover-age FY2021 FY2022 FY2023 FY2024 FY2025
Newly Hired Employees (New Graduates) [Persons] Women ② FY25:
74.4%		 149 234 245 202 230
Men 565 719 709 429 410
Total 714 953 954 631 640
Newly Hired Employees (Mid-career Workers) [Persons] Women ② FY25:
74.4%		 209 238 113 209 237
Men 853 642 313 505 521
Total 1,062 880 426 714 758
Newly Hired Employees (Employees with Disabilities) [Persons] ① - 32 33 46 36 34
Ratio of Women to Newly Hired Employees (New Graduates) [%] ② FY25:
74.4%		 20.9 24.6 25.7 32.0 35.9
Foreign Nationals in New Graduates Hired [Persons] ② FY25:
74.4%		 54 76 58 35 27
Ratio of Foreign Nationals to Newly Hired Employees (New Graduates) [%] ② FY25:
74.4%		 7.6 8.0 6.1 5.5 4.2
Average Employment Cost [Thousand yen] ② FY25:
74.4%		 1,502 1,191 877 1,503 1,492
Internal Hiring Rate*1 [%] ① - 81.4 85.0 87.1 86.4 86.3
Ratio of Female Employees*2 [%] Revenue-generating Sections*3*4 ② FY25:
99.8%		 37.4 37.4 40.3 40.9 43.6
STEM Sections*5 17.8 18.4 16.9 17.8 18.6
Other Sections*4 - 46.5 47.2 47.5 50.3
Total 33.6 34.8 34.8 35.2 36.5
Women in Management Positions*7 [Persons] Rank Manager Class ① - 322 382 423 463 535
Department Head Class or Above 56 62 73 86 105
Total 378 444 496 549 640
Manager Class ② FY25:
99.8%		 1,043 1,297 1,329 1,471 1,645
Department Head Class or Above 249 296 350 438 407
Total 1,292 1,593 1,679 1,909 2,052
Section Revenue-generating Sections*3 ① - - - - 170 271
STEM Sections*5 - - - 93 132
Other Sections - - - 286 237
Total - - - 549 640
Revenue-generating Sections*3*6 ② FY25:
99.8%		 - - - 779 888
STEM Sections*5 - - - 349 372
Other Sections*6 - - - 781 792
Total - - - 1,909 2,052
Ratio of Women in Management Positions*7 [%] Rank Manager Class ① - 9.1 10.3 11.0 11.7 12.7
Department Head Class or Above 4.0 4.2 4.8 5.5 6.3
Total 7.6 8.6 9.2 9.9 10.9
Manager Class ② FY25:
99.8%		 15.2 16.7 16.8 17.5 18.6
Department Head Class or Above 8.7 9.1 10.2 11.8 11.7
Total 13.3 14.5 14.8 15.8 16.7
Section Revenue-generating Sections*3 ① - - - - 10.4 12.3
STEM Sections*5 - - - 5.5 6.3
Other Sections - - - 13.0 15.0
Total - - - 9.9 10.9
Revenue-generating Sections*3*6 ② FY25:
99.8%		 - - - 20.0 19.8
STEM Sections*5 - - - 8.4 8.6
Other Sections*6 - - - 18.6 22.2
Total - - - 15.6 16.6
Employees Taking Childcare Leave [Persons] Women ② FY25:
99.8%		 527 463 491 848 797
Men 347 522 677 908 992
Ratio of Employees Taking Childcare Leave [%] Women ① - - 100.0 100.0 100.0 100.0
Men - 65.5 68.5 78.2 81.4
Women ② FY25:
99.8%		 100.0 100.0 100.0 100.0 97.6
Men 39.9 56.7 63.2 67.9 73.9
Return Rate from Childcare Leave [%] ① - - 100.0 100.0 100.0 100.0
Ratio of Employees by Nationality or Region*2 [%] Japan ② FY25:
99.7%		 94.53 87.53 89.59 91.06 79.00
People's Republic of China 1.76 1.53 1.36 1.50 2.02
Republic of Korea 1.88 5.51 4.68 2.07 6.20
Other: Asia 1.30 4.40 3.76 4.68 11.15
North America 0.19 0.47 0.21 0.22 0.30
Latin America 0.06 0.12 0.07 0.07 0.12
Middle East 0.00 0.04 0.01 0.01 0.03
Europe 0.21 0.32 0.25 0.27 1.05
Oceania 0.05 0.06 0.05 0.05 0.07
Africa 0.02 0.02 0.02 0.06 0.06
Ratio of Employees in Management Positions by Nationality or Region*7 [%] Japan ② FY25:
99.7%		 93.27 91.11 92.55 90.81 87.17
People's Republic of China 0.34 0.58 0.58 0.65 0.76
Republic of Korea 3.40 4.44 3.41 4.41 4.38
Other: Asia 2.63 3.38 3.04 3.65 5.83
North America 0.19 0.23 0.19 0.22 0.23
Latin America 0.02 0.03 0.03 0.06 0.09
Middle East 0.01 0.01 0.01 0.00 0.00
Europe 0.10 0.15 0.13 0.16 1.43
Oceania 0.03 0.05 0.04 0.03 0.02
Africa 0.01 0.02 0.02 0.02 0.09
Ratio of Employees with Disabilities*8 [%] ① - 2.34 2.46 2.74 2.92 3.11
② FY25:
99.8%		 2.15 2.32 2.47 2.69 2.73
[Notes]
  1. *1
    Internal hiring rate is calculated with the equation: (the number of employees transferred) / (the number of employees transferred + the number of new recruits).
  2. *2
    As of March 31 for each fiscal year
  3. *3
    The revenue-generating section means the sales section.
  4. *4
    Due to a change in definition in FY25, the figures for FY22 to FY24 have been retroactively adjusted.
  5. *5
    STEM stands for Science, Technology, Engineering, and Mathematics (Engineering and Planning).
  6. *6
    Due to a change in definition in FY25, the figures for FY24 have been retroactively adjusted.
  7. *7
    As of April 1 for each fiscal year
  8. *8
    As of June 1 for each fiscal year

Personnel Development

Item [Unit] Boundary Coverage FY2021 FY2022 FY2023 FY2024 FY2025
Average Period of Training/Personnel Development*1 [Hours/Person] ② FY25:
99.8%		 21.5 22.8 23.1 23.9 21.1
Average Cost for Training/Personnel Development [Yen/Person] ② FY25:
99.8%		 134,478 107,779 103,625 147,716 97,384
Human Capital Return on Investment*2*3 [-] ② FY25:
100.0%		 3.0 2.5 2.6 2.7 2.7
[Notes]
  1. *1
    Calculated by multiplying the number of hours of each training held by the number of participants
  2. *2
    Calculated as [Total net sales – (Total operating expenses – Total employee-related expenses)] ÷ Total employee-related expenses
  3. *3
    Due to a change in definition in FY23, the figures for FY21 to FY22 have been retroactively adjusted.

Engagement Survey

Item [Unit] Boundary Coverage FY2021 FY2022 FY2023 FY2024 FY2025
Response Rate [%] ① - 96.4 96.3 99.0 96.9 96.8
Overall Score*1*2*3*4 [Points] Women ① - 3.63 3.63
(61)		 65 65 65
Men 3.63 3.63
(61)		 66 67 67
Total 3.63 3.62
(61)		 66 66 66
Ratio of Employees with High Engagement (High Overall Score)*5 [%] ① - 25.6 25.3 49.9 48.6 51.2
② FY25:
88.5%		 24.9 24.7 48.7 47.5 59.5
[Notes]
  1. *1
    Overall score: Aggregated values of results related to work, workplace, boss and company
  2. *2
    Due to a change in definition in FY23, definitions differ between FY21 to FY22 and from FY23 onward.
  3. *3
    In FY21 to FY22, this was scored out of 5 (less than 3.00 = Low, 3.00 to 3.49 = Normal, 3.50 to 3.99 = High, 4.00 or higher = Very high)
    From FY23 onward, this is scored out of 100 (less than 50 = Low, 50 to 64 = Normal, 65 to 74 = High, 75 or higher = Very high)
  4. *4
    Figures shown in parentheses for FY22 are the values under the FY23 definition.
  5. *5
    Employees with a score of 4.00 or above in FY21 to FY22, and a score of 65 or above from FY23 onward

Occupational Health & Safety

Item [Unit] Boundary Coverage FY2021 FY2022 FY2023 FY2024 FY2025
Total Working Hours per Year [Hours] Women ① - - - 1,814 1,781 1,626
Men - - 1,973 1,968 1,788
Total 1,805 1,926 1,931 1,917 1,743
Total ② FY25:
99.8%		 1,849 1,891 1,901 1,886 1,825
Average Monthly Overtime Hours [Hours] ① - 27.0 24.9 24.9 24.8 24.9
Ratio of Employees Who Underwent a Stress Check [%] ② FY25:
99.8%		 87.2 87.7 87.0 88.2 88.9
Ratio of Positive Findings in the Regular Health Examination [%] ② FY25:
99.7%		 59.3 55.2 46.7 46.3 46.6
Completion Rate for Specific Health Guidance [%] ② FY25:
95.4%		 56.5 51.1 45.9 47.0 49.2
Ratio of Employees Who Smoke* [%] ① - 25.8 24.7 24.5 24.4 24.4
② FY25:
98.6%		 22.8 21.7 18.5 16.5 16.1
Total Recordable Incident Rate (TRIR) [-] ① - 0.13 0.02 0.15 0.10 0.16
Lost Time Incident Rate (LTIR) [-] ① - 0.10 0.02 0.02 0.07 0.13
Major Accidents During Mobile Base Station Construction [Accidents] ★ ① - 0 0 0 0 0
[Note]
  1. *
    As of March 31 for each fiscal year

Community/Society

Item [Unit] Boundary Coverage FY2021 FY2022 FY2023 FY2024 FY2025
Total Amount of Donations*1 [Thousand yen] ① - 286,193 118,850 107,029 4,643,808 761,460
Aid for Disaster Victims*2 [Thousand yen] ① - 195 2,897 3,593 2,964 2,783
[Notes]
  1. *1
    Definition changed in FY25
  2. *2
    Total amount of aid donated to areas affected by disasters

Network Issues

Item [Unit] Bound-ary Cover-age FY2021 FY2022 FY2023 FY2024 FY2025
Major Network Incidents*1 [Incidents] ① - 0 0 2 1 0
Network Interruption Frequency per Customer*2 [Interruptions/Person-year] ① - 0.00065927 0.00126637 0.00024384 0.08036178 0.00051033
Network Interruption Duration per Customer*2 [Hours/Person-year] ① - 0.0138 0.0058 0.0048 0.0315 0.0162
[Notes]
  1. *1
    Report based on Article 57 of Enforcement Regulations of Telecommunications Business Act
  2. *2
    Calculated based on the disclosure metrics of the SASB (Sustainability Accounting Standards Board) Standards