ESG Data

SoftBank Corp. and ｍajor subsidiaries' data related to ESG (Environment, Social, Governance) on our business activities are disclosed by items.

ESG Data Book (PDF)Close

Employees

★: Third-party verified

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Employees*1 [Persons] Women ② FY2022:
100%		 5,356 7,730 8,004 15,300 19,141
Men 13,468 18,332 19,162 30,276 35,845
Total 18,824 26,062 27,166 45,576 54,986
Average Temporary Employees*1 [Persons] ② FY2022:
100%		 3,733 4,449 4,716 21,096 21,954
Average Consecutive Years Served*1 [Years] Women ② FY2022:
100%		 10.9 10.2 10.7 8.3 7.9
Men 12.2 11.2 11.4 9.6 9.2
Total 11.9 10.9 11.2 9.2 8.8
Average Age of Employees*1 [Age] Women ② FY2022:
100%		 36.3 36.6 37.1 36.1 36.9
Men 40.1 39.3 39.6 39.0 39.2
Total 39.1 38.5 38.9 38.1 38.4
Age Composition of Employees*1 20s*2 [Persons] ② FY2022:
100%		 3,337 5,042 4,882 10,290 11,197
30s*2 [Persons] 7,276 10,017 10,506 17,323 20,551
40s*2 [Persons] 5,904 7,863 8,255 13,280 16,112
50s*2 [Persons] 2,283 2,905 3,265 5,012 6,721
60s*2 [Persons] 24 45 43 192 405
Less than 30 Years Old [%] 17.7 19.5 18.1 22.3 20.4
30 to 49 Years Old [%] 70.0 69.1 69.6 66.4 66.7
50 Years Old or Older [%] 12.3 11.4 12.3 11.3 13.0
Employees by Management Position*3 [Persons] Manager Class ② FY2022:
100%		 3,139 4,161 4,518 6,845 7,750
Department Head Class or Above 1,254 1,749 1,840 2,867 3,258
Total 4,393 5,910 6,358 9,712 11,008
Employees Reemployed after Retirement [Persons] ② FY2022:
70%		 52 105 135 144 163
Employees Absent from Work [Persons] ② FY2022:
70%		 208 303 285 300 331
Employees Who Took Leave for Nursing Care [Persons] ② FY2022:
70%		 12 18 13 22 23
Employee Turnover*4 Gender [Persons] Women ① - 194 142 156 142 155
Men 516 454 407 522 618
Total 710 596 563 664 773
Reason [Persons] Voluntary ② FY2022:
100%		 2,584 2,697 2,307 2,834 3,066
Non-voluntary 114 98 51 101 146
Total 2,698 2,795 2,358 2,935 3,212
Turnover Rate*4 Gender [%] Women ① - 3.5 2.6 2.8 2.5 2.7
Men 3.6 3.1 2.7 3.4 3.9
Total 3.6 2.9 2.7 3.1 3.6
Reason [%] Voluntary Turnover Rate ② FY2022: 100% 6.7 6.3 5.3 6.1 5.7
Non-voluntary Turnover Rate 0.3 0.3 0.1 0.3 0.3
Total 7.0 6.6 5.4 6.4 6.0
Employee Turnover Due to Nursing Care [Persons] ① - - - - - 0
Ratio of Annual Paid Leave Taken*5 [%] ① ★ - 77.7 73.2 62.9 70.1 77.3
② FY2022: 70% 77.6 74.9 62.5 70.2 77.7
Ratio of Telework*6 [%] ★ ① - - - 95.9 95.9 95.7
Employees Who Have Taken Days off for Volunteer Activities*7 [Persons] ① - 153 179 16 56 98
Ratio of Employees Who Joined the Labor Union [%] ① - - - 25.1 23.8 22.7
[Notes]
  1. *1
    As of March 31 for each fiscal year
  2. *2
    Excluding seconded employees from other companies for some companies
  3. *3
    As of April 1 for each fiscal year
  4. *4
    Due to a change in boundary in FY2021, the figures for FY2018 to FY2020 have been retroactively adjusted.
  5. *5
    Due to a change in definition in FY2021, the figures for FY2018 to FY2020 have been retroactively adjusted.
  6. *6
    Ratio of employees who engaged in telework once or more a month
  7. *7
    The name of this item was changed in FY2020.

Recruitment and diversity

★: Third-party verified

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Newly Hired Employees (New Graduates) [Persons] Women ② FY2022:
70%		 151 233 186 149 234
Men 321 744 660 565 719
Total 472 977 846 714 953
Newly Hired Employees (Mid-career Workers) [Persons] Women ② FY2022:
70%		 79 257 256 209 238
Men 316 651 711 853 642
Total 395 908 967 1,062 880
Newly Hired Employees (Employees with Disabilities) [Persons] ① - 21 19 37 32 33
Ratio of Women to Newly Hired Employees (New Graduates) [%] ② FY2022:
70%		 32.0 23.8 22.0 20.9 24.6
Foreign Nationals in New Graduates Hired [Persons] ② FY2022:
70%		 38 64 96 54 76
Ratio of Foreign Nationals to Newly Hired Employees (New Graduates) [%] ② FY2022:
70%		 8.1 6.6 11.3 7.6 8.0
Average Employment Cost [Thousand yen] ② FY2022:
70%		 1,104 864 986 1,502 1,191
Internal Hiring Rate*1*2 [%] ② FY2022:
54%		 86.2 84.7 81.0 81.4 85.0
Ratio of Female Employees*3 [%] Revenue-generating Sections*4 ② FY2022:
100%		 32.6 33.3 33.1 37.4 39.1
STEM Sections*5 14.4 14.2 13.5 17.8 18.4
Other Sections - - - - 45.1
Total 28.5 29.7 29.5 33.6 34.8
Women in Management Positions*6 [Persons] Rank Manager Class ① - 235 256 290 322 382
Department Head Class or Above 37 44 48 56 62
Total 272 300 338 378 444
Job Type Sales ① - 16 26 29 37 44
Engineer 27 39 41 52 55
Other 229 235 268 289 345
Total 272 300 338 378 444
Rank Manager Class*1 ② FY2022: 100% 237 455 518 1,043 1,297
Department Head Class or Above 37 79 87 249 296
Total*1 274 534 605 1,292 1,593
Ratio of Women in Management Positions*6 [%] Rank Manager Class ★ ① - 7.5 8.0 8.5 9.1 10.3
Department Head Class or Above ★ 3.0 3.4 3.5 4.0 4.2
Total ★ 6.2 6.6 7.1 7.6 8.6
Job Type Sales ① - 2.2 3.3 3.6 4.3 4.8
Engineer 2.2 2.7 2.7 3.1 3.1
Other 9.5 10.2 11.1 12.0 13.9
Total 6.2 6.6 7.1 7.6 8.6
Rank Manager Class*1 ② FY2022: 100% 7.6 10.9 11.5 15.2 16.7
Department Head Class or Above 3.0 4.5 4.7 8.7 9.1
Total 6.2 9.0 9.5 13.3 14.5
Employees Taking Childcare Leave [Persons] Women ② FY2022:
70%		 348 460 423 527 463
Men 141 269 330 347 522
Ratio of Employees Taking Childcare Leave [%] Women ① - - - - - 100.0
Men - - - - 65.5
Women ② FY2022:
70%		 100.0 100.0 100.0 100.0 100.0
Men 20.0 27.5 39.0 39.9 56.7
Return Rate from Childcare Leave [%] ① - - - - - 100.0
Ratio of Employees by Nationality or Region*3 [%] Japan ② FY2022:
100%		 98.07 97.02 97.00 94.53 87.53
People's Republic of China 0.96 1.40 1.44 1.76 1.53
Republic of Korea 0.60 0.93 0.96 1.88 5.51
Other: Asia 0.27 0.52 0.47 1.30 4.40
North America 0.05 0.04 0.05 0.19 0.47
Latin America 0.00 0.00 0.00 0.06 0.12
Middle East 0.00 0.00 0.00 0.00 0.04
Europe 0.03 0.05 0.05 0.21 0.32
Oceania 0.00 0.01 0.01 0.05 0.06
Africa 0.02 0.03 0.02 0.02 0.02
Ratio of Employees in Management Positions by Nationality or Region*6 [%] Japan ② FY2022:
100%		 99.26 99.40 99.26 93.27 91.11
People's Republic of China 0.23 0.15 0.22 0.34 0.58
Republic of Korea 0.30 0.27 0.34 3.40 4.44
Other: Asia 0.05 0.07 0.06 2.63 3.38
North America 0.09 0.07 0.06 0.19 0.23
Latin America 0.00 0.00 0.00 0.02 0.03
Middle East 0.00 0.00 0.00 0.01 0.01
Europe 0.05 0.02 0.02 0.10 0.15
Oceania 0.00 0.00 0.02 0.03 0.05
Africa 0.02 0.02 0.02 0.01 0.02
Ratio of Employees with Disabilities*7 [%] ① - 2.19 2.30 2.39 2.34 2.46
② FY2022:
100%		 2.15 2.26 2.39 2.15 2.32
[Notes]
  1. *1
    Due to a change in definition in FY2021, the figures for FY2020 have been retroactively adjusted.
  2. *2
    Internal hiring rate is calculated with the equation: (the number of employees transferred) / (the number of employees transferred + the number of new recruits).
  3. *3
    As of March 31 for each fiscal year
  4. *4
    The revenue-generating section means the sales section.
  5. *5
    STEM stands for Science, Technology, Engineering, and Mathematics (Engineering and Planning).
  6. *6
    As of April 1 for each fiscal year
  7. *7
    As of June 1 for each fiscal year

Personnel development

★: Third-party verified

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Average Period of Training/Personnel Development*1*2 [Hours/Person] ② FY2022:
87%		 11.0 10.0 14.7 21.5 22.8
Average Cost for Training/Personnel Development*1 [Yen/Person] ② FY2022:
87%		 195,115 225,673 129,174 134,478 107,779
Human Capital Return on Investment*3 [-] ② FY2022:
100%		 - 11.7 11.1 9.2 8.8
[Notes]
  1. *1
    Due to a change in definition in FY2021, the figures for FY2020 have been retroactively adjusted.
  2. *2
    Calculated by multiplying the number of hours of each training held by the number of participants
  3. *3
    Calculated as (Total net sales – (Total operating expenses – Total employee-related expenses) ÷ Total employee-related expenses

Employee satisfaction level

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Survey on the Employee Satisfaction Level: Response Rate [%] ① - 98.1 97.4 96.8 96.4 96.3
Survey on the Employee Satisfaction Level: Overall Satisfaction Level*1*2 [Points] Women ① - 3.46 3.49 3.57 3.63 3.63
Men 3.53 3.55 3.59 3.63 3.63
Total 3.51 3.53 3.58 3.63 3.62
Survey on the Employee Satisfaction Level: Ratio of Employees with High Engagement*3 [%] ① - 20.6 21.2 22.3 25.6 25.3
[Notes]
  1. *1
    Overall satisfaction level: Aggregated values of results related to work, workplace, boss and company
  2. *2
    Scored out of 5 (less than 3.00 = Low, 3.00 to 3.49 = Normal, 3.50 to 3.99 = High, 4.00 or higher = Very high)
  3. *3
    Employees with high engagement: Employees with a score of 4.00 or above

Occupational health & safety

★: Third-party verified

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Total Working Hours per Year [Hours] ② FY2022:
70%		 1,770 1,793 1,887 1,849 1,891
Average Monthly Overtime Hours [Hours] ① - - - - 27.0 24.9
Ratio of Employees Who Underwent a Stress Check [%] ② FY2022:
70%		 90.1 90.5 86.6 87.2 87.7
Ratio of Positive Findings in the Regular Health Examination [%] ② FY2022:
70%		 59.7 59.7 61.1 59.3 55.2
Completion Rate for Specific Health Guidance [%] ② FY2022:
70%		 31.6 34.5 34.6 56.5 51.1
Ratio of Employees Who Smoke*1 [%] ① - 29.9 29.7 26.8 25.8 24.7
② FY2022:
70%		 29.8 26.6 23.8 22.8 21.7
Total Recordable Incident Rate (TRIR) ① - - 0.20 0.13 0.13 0.02
Lost Time Incident Rate (LTIR) ① - - 0.11 0.10 0.10 0.02
Major Accidents During Mobile Base Station Construction [Accidents] ★ ① - - - 0 0 0
[Note]
  1. *1
    As of March 31 for each fiscal year

Community/Society

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Total Amount of Donations*1 [Thousand yen] ① - 165,556 140,304 129,067 286,193 118,850
Aid for Disaster Victims [Thousand yen] ① - 2,318 713 317 195 2,897
[Note]
  1. *1
    Due to a change in definition in FY2020, the figures for FY2018 and FY2019 have been retroactively adjusted.

Network issues

Item [Unit] Boundary Coverage FY2018 FY2019 FY2020 FY2021 FY2022
Major Network Incidents*1 [Incidents] ① - 2 0 0 0 0
Network Interruption Frequency per Customer*2 [Interruptions/Person-year] ① - - - - 0.00065927 0.00126637
Network Interruption Duration per Customer*2 [Hours/Person-year] ① - - - - 0.0138 0.0058
[Notes]
  1. *1
    Report based on Article 57 of Enforcement Regulations of Telecommunications Business Act
  2. *2
    Calculated based on the disclosure metrics of the SASB (Sustainability Accounting Standards Board) Standards