ESG Data

SoftBank Corp. and major subsidiaries' data related to ESG (Environment, Social, Governance) on our business activities are disclosed by items.

ESG Data Book (PDF)Close

Employees

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Employees*1 [Persons] Women ② FY23:
100%		 7,730 8,004 15,300 19,141 19,290
Men 18,332 19,162 30,276 35,845 36,110
Total 26,062 27,166 45,576 54,986 55,400
Average Temporary Employees*1 [Persons] ② FY23:
100%		 4,449 4,716 21,096 21,954 23,941
Average Consecutive Years Served*1 [Years] Women ② FY23:
98.8%		 10.2 10.7 8.3 7.9 9.0
Men 11.2 11.4 9.6 9.2 9.8
Total 10.9 11.2 9.2 8.8 9.6
Average Age of Employees*1 [Age] Women ② FY23:
98.8%		 36.6 37.1 36.1 36.9 37.5
Men 39.3 39.6 39.0 39.2 39.5
Total 38.5 38.9 38.1 38.4 38.8
Age Composition of Employees*1 20s [Persons] ② FY23:
100%		 5,042 4,882 10,290 11,197 10,770
30s [Persons] 10,017 10,506 17,323 20,551 20,399
40s [Persons] 7,863 8,255 13,280 16,112 16,454
50s [Persons] 2,905 3,265 5,012 6,721 7,355
60s [Persons] 45 43 192 405 422
Less than 30 [%] 19.5 18.1 22.3 20.4 19.5
30 to 49 [%] 69.1 69.6 66.4 66.7 66.5
50 and Older [%] 11.4 12.3 11.3 13.0 14.0
Employees by Management Position*2 [Persons] Manager Class ② FY23:
99.4%		 4,161 4,518 6,845 7,750 7,921
Department Head Class or Above 1,749 1,840 2,867 3,258 3,447
Total 5,910 6,358 9,712 11,008 11,368
Employees Reemployed after Retirement [Persons] ② FY23:
73.6%		 105 135 144 163 185
Employees Absent from Work [Persons] ② FY23:
73.6%		 303 285 300 331 430
Employees Who Took Leave for Nursing Care [Persons] ② FY23:
73.6%		 18 13 22 23 22
Employee Turnover*3 [Persons] Gender Women ① - 142 156 142 155 173
Men 454 407 522 618 581
Total 596 563 664 773 754
Reason Voluntary ② FY23:
99.4%		 2,697 2,307 2,834 3,066 2,962
Non-voluntary 98 51 101 146 88
Total 2,795 2,358 2,935 3,212 3,050
Turnover Rate*3 [%] Gender Women ① - 2.6 2.8 2.5 2.7 2.9
Men 3.1 2.7 3.4 3.9 3.7
Total 2.9 2.7 3.1 3.6 3.5
Reason Voluntary Turnover ② FY23: 99.4% 6.3 5.3 6.1 5.7 5.6
Non-voluntary Turnover 0.3 0.1 0.3 0.3 0.2
Total 6.6 5.4 6.4 6.0 5.8
Three-year Retention Rate of New Graduates [%] Women ① - - - - - 91.2
Men - - - - 79.6
Total - - - - 82.1
Employee Turnover Due to Nursing Care [Persons] ① - - - - 0 0
Ratio of Annual Paid Leave Taken*4 [%] Women ① - - - - - 80.8
Men - - - - 76.6
Total 73.2 62.9 70.1 77.3 77.7
Total ② FY23: 82.7% 74.9 62.5 70.2 77.7 77.5
Ratio of Telework*5 [%] ① - - 95.9 95.9 95.7 95.3
Employees Who Have Taken Days off for Volunteer Activities*6 [Persons] ① - 179 16 56 98 237
Ratio of Employees Who Joined the Labor Union [%] ① - - 25.1 23.8 22.7 21.6
[Notes]
  1. *1
    As of March 31 for each fiscal year
  2. *2
    As of April 1 for each fiscal year
  3. *3
    Due to a change in boundary in FY21, the figures for FY19 to FY20 have been retroactively adjusted.
  4. *4
    Due to a change in definition in FY21, the figures for FY19 to FY20 have been retroactively adjusted.
  5. *5
    Ratio of employees who engaged in telework once or more a month
  6. *6
    The name of this item was changed in FY20.

Recruitment and Diversity

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Newly Hired Employees (New Graduates) [Persons] Women ② FY23:
73.6%		 233 186 149 234 245
Men 744 660 565 719 709
Total 977 846 714 953 954
Newly Hired Employees (Mid-career Workers) [Persons] Women ② FY23:
73.6%		 257 256 209 238 113
Men 651 711 853 642 313
Total 908 967 1,062 880 426
Newly Hired Employees (Employees with Disabilities) [Persons] ① - 19 37 32 33 46
Ratio of Women to Newly Hired Employees (New Graduates) [%] ② FY23:
73.6%		 23.8 22.0 20.9 24.6 25.7
Foreign Nationals in New Graduates Hired [Persons] ② FY23:
73.6%		 64 96 54 76 58
Ratio of Foreign Nationals to Newly Hired Employees (New Graduates) [%] ② FY23:
73.6%		 6.6 11.3 7.6 8.0 6.1
Average Employment Cost [Thousand yen] ② FY23:
73.6%		 864 986 1,502 1,191 877
Internal Hiring Rate*1*2 [%] ② FY23:
73.6%		 84.7 81.0 81.4 85.0 87.1
Ratio of Female Employees*3 [%] Revenue-generating Sections*4 ② FY23:
99.4%		 33.3 33.1 37.4 39.1 41.8
STEM Sections*5 14.2 13.5 17.8 18.4 16.9
Other Sections - - - 45.1 45.9
Total 29.7 29.5 33.6 34.8 34.8
Women in Management Positions*6 [Persons] Rank Manager Class ① - 256 290 322 382 423
Department Head Class or Above 44 48 56 62 73
Total 300 338 378 444 496
Manager Class*1 ② FY23:
99.4%		 455 518 1,043 1,297 1,329
Department Head Class or Above 79 87 249 296 350
Total*1 534 605 1,292 1,593 1,679
Job Type Sales ① - 26 29 37 44 52
Engineer 39 41 52 55 65
Other 235 268 289 345 379
Total 300 338 378 444 496
Ratio of Women in Management Positions*6 [%] Rank Manager Class ① - 8.0 8.5 9.1 10.3 11.0
Department Head Class or Above 3.4 3.5 4.0 4.2 4.8
Total 6.6 7.1 7.6 8.6 9.2
Manager Class*1 ② FY23:
99.4%		 10.9 11.5 15.2 16.7 16.8
Department Head Class or Above 4.5 4.7 8.7 9.1 10.2
Total*1 9.0 9.5 13.3 14.5 14.8
Job Type Sales ① - 3.3 3.6 4.3 4.8 5.5
Engineer 2.7 2.7 3.1 3.1 3.4
Other 10.2 11.1 12.0 13.9 15.1
Total 6.6 7.1 7.6 8.6 9.2
Employees Taking Childcare Leave [Persons] Women ② FY23:
73.6%		 460 423 527 463 491
Men 269 330 347 522 677
Ratio of Employees Taking Childcare Leave [%] Women ① - - - - 100.0 100.0
Men - - - 65.5 68.5
Women ② FY23:
92.2%		 100.0 100.0 100.0 100.0 100.0
Men 27.5 39.0 39.9 56.7 63.2
Return Rate from Childcare Leave [%] ① - - - - 100.0 100.0
Ratio of Employees by Nationality or Region*3 [%] Japan ② FY23:
99.3%		 97.02 97.00 94.53 87.53 89.59
People's Republic of China 1.40 1.44 1.76 1.53 1.36
Republic of Korea 0.93 0.96 1.88 5.51 4.68
Other: Asia 0.52 0.47 1.30 4.40 3.76
North America 0.04 0.05 0.19 0.47 0.21
Latin America 0.00 0.00 0.06 0.12 0.07
Middle East 0.00 0.00 0.00 0.04 0.01
Europe 0.05 0.05 0.21 0.32 0.25
Oceania 0.01 0.01 0.05 0.06 0.05
Africa 0.03 0.02 0.02 0.02 0.02
Ratio of Employees in Management Positions by Nationality or Region*6 [%] Japan ② FY23:
99.3%		 99.40 99.26 93.27 91.11 92.55
People's Republic of China 0.15 0.22 0.34 0.58 0.58
Republic of Korea 0.27 0.34 3.40 4.44 3.41
Other: Asia 0.07 0.06 2.63 3.38 3.04
North America 0.07 0.06 0.19 0.23 0.19
Latin America 0.00 0.00 0.02 0.03 0.03
Middle East 0.00 0.00 0.01 0.01 0.01
Europe 0.02 0.02 0.10 0.15 0.13
Oceania 0.00 0.02 0.03 0.05 0.04
Africa 0.02 0.02 0.01 0.02 0.02
Ratio of Employees with Disabilities*7 [%] ① - 2.30 2.39 2.34 2.46 2.74
② FY23:
87.9%		 2.26 2.39 2.15 2.32 2.47
[Notes]
  1. *1
    Due to a change in definition in FY21, the figures for FY20 have been retroactively adjusted.
  2. *2
    Internal hiring rate is calculated with the equation: (the number of employees transferred) / (the number of employees transferred + the number of new recruits).
  3. *3
    As of March 31 for each fiscal year
  4. *4
    The revenue-generating section means the sales section.
  5. *5
    STEM stands for Science, Technology, Engineering, and Mathematics (Engineering and Planning).
  6. *6
    As of April 1 for each fiscal year
  7. *7
    As of June 1 for each fiscal year

Personnel Development

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Average Period of Training/Personnel Development*1*2 [Hours/Person] ② FY23:
86.9%		 10.0 14.7 21.5 22.8 23.1
Average Cost for Training/Personnel Development*1 [Yen/Person] ② FY23:
86.9%		 225,673 129,174 134,478 107,779 103,625
Human Capital Return on Investment*3*4 [-] ② FY23:
100%		 3.8 3.7 3.0 2.5 2.6
[Notes]
  1. *1
    Due to a change in definition in FY21, the figures for FY20 have been retroactively adjusted.
  2. *2
    Calculated by multiplying the number of hours of each training held by the number of participants
  3. *3
    Calculated as [(Total net sales – (Total operating expenses – Total employee-related expenses)] ÷ Total employee-related expenses
  4. *4
    Due to a change in definition in FY23, the figures for FY19 to FY22 have been retroactively adjusted.

Engagement Survey

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Response Rate [%] ① - 97.4 96.8 96.4 96.3 99.0
Overall Score*1*2*3*4 [Points] Women ① - 3.49 3.57 3.63 3.63
(61)		 65
Men 3.55 3.59 3.63 3.63
(61)		 66
Total 3.53 3.58 3.63 3.62
(61)		 66
Ratio of Employees with High Engagement (High Overall Score)*5 [%] ① - 21.2 22.3 25.6 25.3 49.9
② FY23:
68.9%		 - 22.1 24.9 24.7 48.7
[Notes]
  1. *1
    Overall score: Aggregated values of results related to work, workplace, boss and company
  2. *2
    Due to a change in definition in FY23, definitions differ between FY19 to FY22 and FY23.
  3. *3
    In FY19 to FY22, this was scored out of 5 (less than 3.00 = Low, 3.00 to 3.49 = Normal, 3.50 to 3.99 = High, 4.00 or higher = Very high)
    In FY23, this is scored out of 100 (less than 50 = Low, 50 to 64 = Normal, 65 to 74 = High, 75 or higher = Very high)
  4. *4
    Figures shown in parentheses for FY22 are the values under the FY23 definition.
  5. *5
    Employees with a score of 4.00 or above in FY19 to FY22, and a score of 75 or above in FY23

Occupational Health & Safety

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Total Working Hours per Year [Hours] Women ① - - - - - 1,814
Men - - - - 1,973
Total 1,756 1,847 1,805 1,926 1,931
Total ② FY23:
83.3%		 1,793 1,887 1,849 1,891 1,901
Average Monthly Overtime Hours [Hours] ① - - - 27.0 24.9 24.9
Ratio of Employees Who Underwent a Stress Check [%] ② FY23:
82.0%		 90.5 86.6 87.2 87.7 87.0
Ratio of Positive Findings in the Regular Health Examination [%] ② FY23:
81.8%		 59.7 61.1 59.3 55.2 46.7
Completion Rate for Specific Health Guidance [%] ② FY23:
74.5%		 34.5 34.6 56.5 51.1 45.9
Ratio of Employees Who Smoke* [%] ① - 29.7 26.8 25.8 24.7 24.5
② FY23:
80.1%		 26.6 23.8 22.8 21.7 18.5
Total Recordable Incident Rate (TRIR) [-] ① - 0.20 0.13 0.13 0.02 0.15
Lost Time Incident Rate (LTIR) [-] ① - 0.11 0.10 0.10 0.02 0.02
Major Accidents During Mobile Base Station Construction [Accidents] ★ ① - - 0 0 0 0
[Note]
  1. *
    As of March 31 for each fiscal year

Community/Society

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Total Amount of Donations* [Thousand yen] ① - 140,304 129,067 286,193 118,850 107,029
Aid for Disaster Victims [Thousand yen] ① - 713 317 195 2,897 3,593
[Note]
  1. *
    Due to a change in definition in FY20, the figures for FY19 have been retroactively adjusted.

Network Issues

Item [Unit] Boundary Coverage FY2019 FY2020 FY2021 FY2022 FY2023
Major Network Incidents*1 [Incidents] ① - 0 0 0 0 2
Network Interruption Frequency per Customer*2 [Interruptions/Person-year] ① - - - 0.00065927 0.00126637 0.00024384
Network Interruption Duration per Customer*2 [Hours/Person-year] ① - - - 0.0138 0.0058 0.0048
[Notes]
  1. *1
    Report based on Article 57 of Enforcement Regulations of Telecommunications Business Act
  2. *2
    Calculated based on the disclosure metrics of the SASB (Sustainability Accounting Standards Board) Standards