External Evaluations and Initiatives
SoftBank has gained authentication from domestic and overseas organizations by promoting ESG initiatives,
and endorses ESG related initiatives.
Evaluations and Awards
Network
“Global Mobile Network Experience Awards 2021” No. 1 in the world for “Video Experience” and “Game Experience”, and No. 2 in the world for “Voice App Experience” category at the Global Mobile Network Experience Awards 2021
In the “Global Mobile Network Experience Awards 2021” announced in March 2021 by Opensignal, a U.K. based mobile network analytics firm, we ranked first in the world in the “Video Experience” and “Gaming Experience” categories, and second in the “Voice App Experience” category.
Customer satisfaction survey
Corporate
Ranked No. 1 in the 2018 Cloud Service Provider Customer Satisfaction Survey
(Cloud type Groupware Introduction Vendor Segment)
In a customer satisfaction survey of system vendors that support the sales and introduction of cloud-type groupware products for enterprises, SoftBank has ranked first in overall satisfaction for the third consecutive year since 2016, receiving the highest overall rating in the four factors: “Introduction/Construction Support”, “Post-Introduction Support”, “Cost”, and “Sales Support”.
Nikkei Computer Customer Satisfaction Survey 2019‒2020
No. 1 in the IoT/LPWA service category and the network service (wireless) category
In a survey that evaluates satisfaction with IT vendors in each product and service category, we ranked first in the IoT/LPWA service category and the network service (wireless) category.
Ranked No. 1 in overall satisfaction in the major enterprise market segment of the J.D. Power 2022 Corporate Network Services Customer Satisfaction Survey℠
In a survey of companies using corporate network services, we received the highest overall rating for the four factors (areas) that affect overall satisfaction with network services: “service content/quality”, “trouble/troubleshooting”, “sales and installation support”, and “cost”.
Y!mobile
“Y!mobile” has ranked No. 1 in the J.D. Power 2023 Mobile Phone Service Customer Satisfaction Survey℠ in the value carrier category
In the customer satisfaction survey conducted by J.D. Power Japan, an international specialized firm in survey and consulting for customer satisfaction, in the Value Carrier segment, “Y!mobile” achieved the highest ratings in the four factors of “Communication Quality”, “Service Menu”, “Provided Devices”, and “Procedure/Support Response”. As a result, it has been awarded the top position overall for two consecutive years.
LINEMO
“LINEMO” ranked No. 1 overall in the online-only brand/plan category in the J.D. Power 2023 Mobile Phone Service Customer Satisfaction Survey℠
In the customer satisfaction survey conducted by J.D. Power Japan, an international specialized firm in survey and consulting for customer satisfaction, in the Online Exclusive Brand/Plan segment, “LINEMO” achieved the highest ratings in the three factors of “Communication Quality”, “Service Menu”, and “Procedure/Support Response”. As a result, we have been awarded the top position overall for three consecutive years.
LINEMO, the online-only brand, has won first place in each of the following four satisfaction survey rankings.
Ranked No. 1 overall in the “2022 JCSI (Japanese Customer Satisfaction Index) Survey” (cell phone industry)
In the largest customer satisfaction survey in Japan's mobile phone industry conducted by the Service Industry Productivity Council, we received the highest ratings in the five factors of “Customer Expectations”, “Perceived Quality”, “Perceived Value”, “Customer Satisfaction”, and “Likelihood to Recommend”.
Ranked No. 1 overall in MNO overall satisfaction in the “September 2022 MNO Share and Satisfaction Survey”
We received the highest rating in the “Fee Category” of the MNO Overall Satisfaction Survey conducted by the MMD Research Institute.
Ranked No. 1 overall in 2022 Oricon Customer Satisfaction® Survey of Carrier Low-Cost Brands
In Oricon Inc.'s Customer Satisfaction Survey “Carrier Low-Cost Brand Ranking”, we received No.1 in the four factors of “subscription procedure”, “ease of connectivity”, “ease of initial setup”, and “support service”.
Website and information disclosure
Selected as an Excellent Company in the Gomez ESG Site Ranking 2022
SoftBank Corp. was selected as an excellent company in the Gomez ESG Site Ranking 2022 conducted by BroadBand Security Inc.
Gold Prize in Gomez IR Site Ranking 2022
SoftBank Corp. received the Gold Prize in the Gomez IR Site Ranking 2022.
Selected as an AAA Website in the 2022 All Japanese Listed Companies' Website Ranking
SoftBank Corp.'s website was selected as an AAA Website in the 2021 All Japanese Listed Companies' Website Ranking survey run by Nikko Investor Relations.
Commendation Award in Daiwa IR's 2021 Internet IR Awards
SoftBank Corp. received the Commendation Award in Daiwa Investor Relations Co. Ltd.'s 2021 Internet IR Awards, which recognize listed companies that make effective use of their IR websites.
Gold (Grand Prize) in the Sustainability Site Award 2023
SoftBank Corp. received a gold award (grand prize) in the Sustainability Site Award 2023, a ranking of websites according to the level of information they provide, run by the Association for Sustainability Communication, a general incorporated association that conducts surveys and provides consulting services on sustainability information disclosure.
Received the Excellent Reliability Report Award in the 24th Environmental Communication Awards
SoftBank Corp. received the Excellent Reliability Report Award in the 24th Environmental Communication Awards, sponsored by the Ministry of the Environment, Japan and the Global Environmental Forum.
Received the “Innovation in Reporting” award at the CR Reporting Awards 2022 for two consecutive years
At the CR Reporting Awards 2022 hosted by Corporate Register in the United Kingdom, our sustainability report has won the “Innovation in Reporting” award for two consecutive years.
Asia Sustainability Reporting Awards 2022
At the Asia Sustainability Reporting Awards 2022, SoftBank Corp. received silver in the category of Asia's Best Climate Reporting.
Labor Practices
Next-generation certification mark (Kurumin)
In 2017, SoftBank Corp. obtained Platinum Kurumin certification from the Minister of Health, Labour and Welfare. This designation is granted to companies that have already received the standard Kurumin certification and further introduced and utilized systems for supporting work-life balance to a considerable extent, implementing high-level efforts.
Eruboshi
SoftBank has received the “Eruboshi” designation (class 2) from the Minister for Health, Labor and Welfare in recognition of being a company that excels in the empowerment of women. Going forward, we will continue to advance efforts to promote the professional success of women, such as holding career training for female employees and implementing mentoring programs.
PRIDE Index Gold Rating
SoftBank Corp. has been awarded the highest rating of “Gold” in the PRIDE Index for policies regarding LGBTQ and other sexual minorities within the company.
Selected as one of the “the 2023 Health & Productivity Stock Selection” for the first time and recognized as one of the 2023 Certified Health & Productivity Management Outstanding Organizations Recognition Program (“White 500”) for the fifth consecutive year
SoftBank Corp. were selected for the first time as one of the “the 2023 Health & Productivity Stock Selection” sponsored by the Ministry of Economy, Trade and Industry (METI) and the Tokyo Stock Exchange as a corporation that considers the health management of its employees from a managerial perspective and is actively engaged in health management. In addition, for the fifth consecutive year, we have been recognized under the “the 2023 Certified Health & Productivity Management Outstanding Organizations Recognition Program (“White 500” in the large corporation category)” jointly promoted by the Ministry of Economy, Trade and Industry (METI) and the Nippon Kenko Kaigi.
NIKKEI Smart Work Management Survey
SoftBank Corp. has received the highest rating of 5 stars in the 6th NIKKEI Smart Work Management Survey. This survey has been conducted by Nikkei Inc. since 2017, targeting listed and leading non-listed companies in Japan. The survey defines "Smart Work Management" as efforts to maximize organizational performance through three elements: realization of diverse and flexible work styles, systems to create new businesses, and the ability to develop markets. The evaluation is based on a 5-star scale.
Grand Prize in NIKKEI Smart Work Awards 2023
SoftBank received the Grand Prize, the highest evaluation in the NIKKEI Smart Work Awards 2023, which selects companies that are taking on the challenge of revolutionizing productivity through reforms in the way they work. The company received high marks for its flexible work style that utilizes telework, its investment in human resources, including its training system, and other aspects of human resource development, as well as its joint development with other companies and active collaboration with outside organizations.
In 2021, the company received the "Use of Technology Prize" in recognition of its AI-based selection process for new graduate recruitment, streamlining of internal operations through the use of RPA, and development of services utilizing technology, such as the “PayPay” cashless payment service. In 2022, the company received the “Innovation Prize” for the launch of venture companies under the “SoftBank Innoventure” new business proposal system, and for its proactive efforts to develop human resources in cutting-edge fields.
Hataraku Yell 2023 Welfare Promotion Corporation
SoftBank Corp. was recognized as a Welfare Promotion Corporation for its particularly outstanding initiatives under Hataraku Yell 2023, a program that recognizes enterprises making efforts to enhance and effectively utilize employee welfare initiatives.
Awarded the Minister of Internal Affairs and Communications Award for the 100 Pioneers of Telework
Among companies and organizations promoting installation and utilization of telework, the company received the “Award of Minister for Internal Affairs and Communications for 100 Telework Pioneers” as an organization making excellent efforts that other organizations should follow as a role model.
CompTIA Certified Team Award
As a strategic and necessary area for solution human resources in the provision of customer digital solution infrastructure and DX promotion, the Solution Engineering Division of our Corporate Business Management received the “CompTIA Certified Team Award”, as the first Japanese company to receive such an award, with more than 80% of engineers in the entire division having obtained CompTIA certification.
Tokyo Sports Promotion Company Certification
SoftBank Corp. has been certified as a Tokyo Sports Promotion Company for excellence in sports support and the promotion of sports activities for employees.
Sports Yell Company
SoftBank Corp. has been certified as a Sports Yell Company by the Japan Sports Agency for its proactive promotion of sports to improve the health of employees. This is the fifth consecutive year that our company has been certified and we were recognized as a “Bronze”.
Evaluations and Awards History
The following is a list of major awards received by our company to date, by fiscal year.